Java Desktop System Release 2 Troubleshooting Guide

Chapter 3 Application Issues on Systems

This chapter describes known issues with specific applications in the Java Desktop System Release 2 on Linux systems.

3.1 Email and Calendar

3.1.1 Evolution vFolders Do Not Work

Problem  

Bug ID: 5018480 

The vFolders functionality does not work in Evolution.

Solution  

You need to restart Evolution after you create new vFolders.

3.1.2 Evolution Crashes

Problem  

Bug ID: 5029522 

Evolution might crash when you add an invalid character sequence into the Web address field, when you edit Contacts.

Solution  

Use only valid URLs, for example URLs without multibyte characters and spaces. 

3.1.3 Evolution Installation Hangs

Problem  

Bug ID: 5030708 

The installation of Evolution appears to stop at the 95% complete point. The installation of the Evolution RPM can take up to eight minutes. The installation time is needed to register the Evolution documentation on Scrollkeeper.

Solution  

Wait eight minutes. 

3.2 Gedit Text Editor

3.2.1 Cannot Input Multibyte Characters

Problem  

Bug ID: 4937266 

When you enable the Auto Indent function in the gedit text editor, you cannot input multibyte characters correctly.

Solution  

Disable the Auto Indent function. Perform the following steps:

  1. Choose EditPreferences.

  2. In the Categories list, select Editor, then Auto Indent.

  3. Deselect the Enable auto indentation option.

3.3 Macromedia Flash Player

3.3.1 Text Does Not Display

Problem  

When color depth is set to 256 colors, 8 bit, text does not display in Macromedia Flash Player 6.

Solution  

Set the color depth to 16 bit or higher. 

3.4 Mozilla

3.4.1 Application Crashes While Mozilla is Running

Problem  

If an application shuts down unexpectedly while Mozilla is running, Mozilla fails to clear the profile lock file. After you reboot your applications and launch Mozilla, a dialog displays the following error message:

Mozilla cannot use the profile because it is in use. Please choose another profile or create a new one.

Solution  

Remove the following file: $HOME/.mozilla/<profilename>/<random>/lock

3.4.2 Mozilla Crashes When You Click on an RPM Hyperlink RPM

Problem  

Mozilla crashes, when you click on a hyperlink to a Linux RPM package file. 

Mozilla registers all .rpm files as RealPlayer media. If you click on a Linux package file, Mozilla crashes because the RealPlayer plugin does not process invalid .rpm files correctly.

Solution  

Right-click on the .rpm link and select Save Link Target As... from the menu.

3.4.3 Mozilla Cannot Connect to gdict

Problem  

You cannot connect to the gdict server through a firewall.

Solution  

Port 2628 must be permitted by the firewall. 

3.4.4 Mozilla Cannot Connect to an Internal Mail Server

Problem  

Mozilla mail cannot connect to an internal mail server through the socks server.

Solution  

If you use applications proxy settings in Mozilla, do not set socks host in the Launch -> Preferences -> Internet settings.

3.4.5 Mozilla Crashes When You Paste Text

Problem  

Mozilla crashes when you attempt to paste text from other applications into the Mozilla window.

Solution  

When you copy text from other applications to Mozilla, you must press Ctrl + V once and release the keys immediately to successfully paste the text.

Mozilla crashes if you do not release Ctrl + V keys immediately after you paste the text.

3.5 Sound Recorder

3.5.1 Slide Bar and Counter Do Not Work

Problem  

The slide bar and time counter do not work when recording a new .wav file.

Solution  

There is no indication that a recording is taking place. 

3.5.2 Sound File Does Not Play Twice

Problem  

You cannot play a .wav file more than once in the same instance of Sound Recorder.

Solution  

You must open another instance of Sound Recorder and play the .wav file as a workaround.