Sun Ultra 27 Workstation Installation Guide

Getting Technical Assistance

If the troubleshooting procedures in this appendix fail to solve your problem, use Table B–2 to collect information that you might need to communicate to the support personnel.

Note –

Table B–3 lists Sun web sites and telephone numbers for additional technical support.

Table B–2 System Configuration Information Required for Support


System Configuration Information Needed	Your Information
Sun service contract number
System model
Operating system, including service pack number or update number
System serial number
Peripherals attached to the system
Hardware configuration information, including the following: Graphics card installed PCI or PCI Express cards installed Amount of memory Processor speed Optical disk type
Email address and phone number for you and a secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done when the problem occurred
Output of diagnostics test, if applicable
Other useful information
IP address
Workstation name (system host name)
Network or Internet domain name
Proxy server configuration

Table B–3 Sun Web Sites and Telephone Numbers


Workstation Documents and Support Resources	URL or Telephone Number
Discussion and troubleshooting forums	`http://supportforum.sun.com/`
Support, diagnostic tools, and alerts for all Sun products	`http://www.sun.com/bigadmin/`
Software patches, lists of system specifications, troubleshooting and maintenance information, and other tools	`http://www.sunsolve.sun.com/handbook_pub/`
Service support phone numbers	1-800-872-4786 (1-800-USA-4Sun). Select Option 1
International telephone numbers for Sun Service Support	`http://www.sun.com/service/contacting/solution.html`
Warranty and contract support contacts; links to other service tools	`http://www.sun.com/service/warrantiescontracts/`
Warranties for Sun products	`http://www.sun.com/service/warranty`