BMC Remedy Action Request System Server 6.0, 6.3, 7.0
BMC Remedy Service Desk Application 7.0
Remedy Help Desk 6.0
Entrust Authority Security Manager 7.1SP3
Many substantial differences between Remedy Help Desk 6.0 and Service Desk 7.0 exist in terms of their sample data, defaults, and out-of-the-box configuration. For example, the name of the “ticket” schema in Help Desk 6.0 is HPD:HelpDesk, while in Service Desk 7.0 it has been changed to HPD:Help Desk. Developers should consult the Remedy product documentation for details when upgrading.