Oracle Waveset 8.1.1 Release Notes

Chapter 2 Introduction

This section of the Oracle Waveset 8.1.1 Release Notes is organized as follows:

Announcements

For information about Sun Identity Manager and Oracle Waveset upgrade paths, see Oracle Waveset Upgrade Paths.
The end-of-life for Sun Java System Identity Manager 7.0, 7.1, and 7.1.1 was May 15, 2010. The last ship date was May 15, 2009.

For more information, see End of Service Life for Software Support.

Supported Software and Environments

This section lists software and environments that are compatible with the Oracle Waveset software:

Note –

Because software product developers frequently ship new versions, updates, and fixes to their software, the information published here changes often. Review the release notes for updates before proceeding with installation.

Operating Systems

This release of Oracle Waveset runs on the following operating systems:

AIX 5.2, 5L v5.3, 6.1
HP-UX 11i v1, 11i v2, 11i v3 with Itanium support
Microsoft Windows 2000 SP3, 2000 SP4
Microsoft Windows Server 2003, 2008, 2008 R2

Note –
If you are running a 64–bit version of Windows 2008, you must use JDK Version 6 Update 12 and later.
OpenSolaris 2008.5, 2008.11, 2009.6, 2010.02
Oracle Enterprise Linux 4, 5 (32–bit)
Solaris 9, 10 SPARC and x86
Red Hat Linux Advanced Server 2.1
Red Hat Linux Enterprise Server 3.x, 4.x, 5
Novell SuSE Linux Enterprise Server 9 SP1, 10, 11 (32/64 bit)

Java Support

Oracle Waveset requires Java Platform, Standard Edition (SE) 5 or higher.

System Virtualization Support

System virtualization is a technology that enables multiple operating system (OS) instances to execute independently on shared hardware. Functionally, software deployed to an OS hosted in a virtualized environment is generally unaware that the underlying platform has been virtualized. Oracle performs testing of its Sun Java System products on select system virtualization and OS combinations to help validate that the Sun Java System products continue to function on properly sized and configured virtualized environments as they do on non-virtualized systems. For information about Oracle support for Sun products in virtualized environments, see “System Virtualization Support in Sun Java System Products.”

Caution –

Do not host the Oracle Waveset repository on a virtual system because performance (transactions per second) will be hindered significantly.

Application Servers

The application server you use with Oracle Waveset must be Servlet 2.2-compliant and installed with the included Java platform (unless noted as follows). Oracle Waveset requires Java SE Development Kit (JDK) 5 or 6 on the following application servers, if the application server supports these versions.

Apache Tomcat 5.5.x, 6.0.x
BEA WebLogic Server 9.1, 9.2, 10, 10.3
BEA Weblogic Server Clusters 10
IBM WebSphere 6.1, 7
JBoss Application Server 4.2, 5.1
Oracle Application Server Enterprise Edition 10g Release 3 (10.1.3)
Oracle Application Server Standard Edition 10g Release 3 (10.1.3)
Sun Java System Application Server 9.1 (GlassFish v2 UR1, v2 UR2, v2.1 32-bit and 64-bit, v3 32-bit and 64-bit)
Sun Java System Application Server Platform Edition 8.1, 8.2, 9.0, 9.1
Sun Java System Application Server Enterprise Edition 8.1, 8.2
Sun Java System Application Server Standard Edition 8.2

Note –

If your current application server does not support JDK 5, please check with your vendor to examine the implications of upgrading to one that does before installing Oracle Waveset.
Oracle Waveset requires a JDK that correctly handles the 2007 adjustments to U.S. Daylight Savings Time (DST). You must install any relevant DST patches for the JDK version you are using. For Sun JDK 5, Update 15 contains the necessary DST fixes. All versions of Sun JDK 6 contain the necessary DST fixes.
You can run Oracle Waveset on BEA WebLogic application servers with all WebLogic-supported 5 JDKs.

Repository Database Servers

Oracle Waveset supports the following repository database servers:

IBM DB2 Universal Database for Linux, UNIX, and Windows (Version 8.1, 8.2, 9.1, 9.5 using a type 4 driver)

Note –
IBM DB2 9.0 is no longer available for download.
Microsoft SQL Server 2005, 2008
MySQL Enterprise Server 5.0.60 SP1, 5.1.30

Note –
- If you use MySQL Enterprise Server 5.1.30 as your Oracle Waveset repository, you might need to change to your my.cnf file. Due to recent changes in MySQL's InnoDB code, the default binary logging format is now STATEMENT. Oracle Waveset uses a READ-COMMITTED transaction isolation level, so binary logging in STATEMENT mode produces an error similar to the following: (ID-20460).
  com.waveset.util.IOException: java.sql.SQLException: Binary logging not possible. Message: Transaction level 'READ-COMMITTED' in InnoDB is not safe for binlog mode 'STATEMENT'
  If you enable binary logging, set the mode to MIXED by adding the following line to your my.cnf file:
  binlog_format=mixed
  With this configuration change, you can use 5.1.30 as your repository without the binary logging exception. For more details, see MySQL bug #40360.
- Oracle Waveset supports MySQL Enterprise Server 5.0.60 SP1 and 5.1.30 as a repository database in both development and production deployments. All other MySQL versions are only supported in a development deployment.
- Oracle Waveset only supports SQL Server 2008 using SQL Server 2005 JDBC (version 1.2 and 2.0) drivers. SQL Server 2008 does not work with SQL Server 2000 drivers.
- Microsoft JDBC Version 1.2 drivers have Java assertions in the methods that connect to different database servers. These drivers assert Java when connecting to SQL Server 2000 if you enable Java assertions in the com.microsoft.sqlserver.jdbc package.
Oracle Database 9i, 10g Release 1, 10g Release 2 11g Release 1, and 11g Release 2

Note –
Oracle RAC (Real Application Cluster) is supported in a two-node active-passive configuration. That is, a configuration where the active_instance_count parameter is set to 1. Used in conjunction with connection failover for the JDBC driver, this configuration provides failover capability for the repository. (Refer to the Oracle documentation for instructions about how to configure this database server in your environment)

Oracle RAC is not currently supported in any other configuration.

Caution –
If you are using an Oracle repository, the Oracle Waveset 8.0 repository DDL uses data types that are not properly handled by older Oracle JDBC drivers. The JDBC drivers in ojdbc14.jar do not properly read all of the columns in the log table.

You must upgrade to the Oracle JDBC drivers for JDK 5 drivers for Oracle Waveset to work properly.

Oracle Waveset Gateway

If you plan to set up Windows Active Directory, Novell NetWare, Remedy, Lotus Notes (Domino) or RSA ACE/Server resources, you must install the Oracle Waveset Gateway.

Supported Resources

Oracle Waveset software supports these resources:

Customer Relationship Management (CRM)

Siebel version 7.0.4, 7.7, 7.8, 8.0 CRM software

Databases

Generic database table
IBM DB2 Universal Database for Linux, UNIX, and Windows 8.1, 8.2, 9.1 using a type 4 driver, 9.5 using a type 4 driver

Note –
IBM DB2 9.0 is no longer available for download.
Microsoft Identity Integration Server (MIIS) 2003
Microsoft SQL Server 2000, 2005, 2008

Note –
- Oracle Waveset only supports SQL Server 2008 using SQL Server 2005 JDBC drivers. SQL Server 2008 does not work with SQL Server 2000 drivers.
- Microsoft JDBC Version 1.2 drivers have Java assertions in the methods that connect to different database servers. These drivers assert Java when connecting to SQL Server 2000 if you enable Java assertions in the com.microsoft.sqlserver.jdbc package.
MySQL 4.x, 5.0, 5.1

Note –
Oracle Waveset supports MySQL as a development and production database.
Oracle Database 9i, 10g Release 1, 10g Release 2, 11g Release 1, 11g Release 2
Sybase Adaptive Server 12.x
Scripted JDBC (manages resources using JDBC 3.0 drivers or later)

Directories

LDAP v3
RACF LDAP
Microsoft Active Directory 2000, 2003, 2008, 2008R2
Microsoft Active Directory Application Mode (ADAM) Windows 2003 SP1 and later
Novell eDirectory 8.7.1, 8.8
Novell NetWare 6.5
Open LDAP
Sun ONE Directory Server 4.x
Sun Java System Directory Server 5 (2004Q2, 2005Q1), 6.3, 7

Note –

While Oracle Waveset is tested on Open LDAP and Sun Java System Directory Server, LDAP servers that are v3-compliant may work without any changes to the resource adapter.
Sun Java System Directory Server 5 2005Q1 requires a patch to the Directory Server retro changelog plugin if you are using Active Sync. This patch is required for “regular” replication only (not for MMR replication).

Enterprise Resource Planning (ERP)

MySAP ERP 2005 (ECC 6.0) Kernel version 7.00
Oracle E-Business Suite on Oracle Applications 11.5.9, 11.5.10, 12
Peoplesoft PeopleTools 8.1 through 8.4.2
Peoplesoft PeopleTools HRMS 8.0 through 8.8, 9.0
SAP R/3 Enterprise 4.7 (SAP BASIS 6.20)
SAP NetWeaver Enterprise Portal 2004 (SAP BASIS 6.40), 2004s (SAP BASIS 7.00)
SAP Governance, Risk, and Compliance (GRC) Access Enforcer 5.1, 5.2, 5.3

Help Desk

BMC Remedy Action Request System Server 6.0, 6.3, 7.0
BMC Remedy Service Desk Application 7.0
Remedy Help Desk 6.0
Entrust Authority Security Manager 7.1SP3

Note –

Many substantial differences between Remedy Help Desk 6.0 and Service Desk 7.0 exist in terms of their sample data, defaults, and out-of-the-box configuration. For example, the name of the “ticket” schema in Help Desk 6.0 is HPD:HelpDesk, while in Service Desk 7.0 it has been changed to HPD:Help Desk. Developers should consult the Remedy product documentation for details when upgrading.

Message Platforms

Sun Java System Messaging and Calender Service Java Enterprise System 2005Q1 and later
Lotus Notes (Domino) 6.5, 7.0, 8.0, 8.5
Microsoft Exchange 2000, 2003, 2007

Note –
- Microsoft Exchange 2000, 2003, and 2007 are managed through the Active Directory resource adapter.
- Microsoft Exchange 2007 is supported on Windows 2003 only.
Novell GroupWise 7.0 (using the Novell NDS adapter)

Miscellaneous

Flat files
JMS Message Queue Listener (manages any JMS 1.0b or later compliant queue)
Generic UNIX Shell Script

Note –
The Generic UNIX Shell Script adapter runs scripts in supported shell types on supported UNIX operating systems.
Generic Windows Script Adapter

Note –
The Generic Windows Script adapter runs scripts in the cmd shell on supported Windows operating systems that host the Oracle Waveset Gateway.
Microsoft Identity Integration Server (MIIS) 2003

Operating Systems

HP OpenVMS 7.2, 8.3
HP-UX 11.0, 11i v1, 11i v2
IBM AIX 4.3.3, 5.2, 5L, 5.3, 6.0
IBM OS/400 V4r3, V4r5, V5r1, V5r2, V5r3, V5r4
Microsoft Windows 2000, 2003, 2008, 2008 Release 2
Red Hat Linux 9.0
Red Hat Linux Advanced Server 2.1
Red Hat Linux Enterprise Server 3.x, 4.x, 5
Sun Solaris 9, 10

Note –
If you manage NIS accounts on Solaris, install patch 126632-01 on the resource to improve the performance of the logins command and the Solaris adapter.
OpenSolaris 2008.5, 2008.11
SuSE Enterprise 9, 10

Role Management System

BridgeStream SmartRoles 2.7

Security Managers

eTrust CA-ACF2 Security
eTrust CA-Top Secret Security
IBM RACF
INISafe Nexess 1.1.5
RSA ClearTrust 5.5.2, 5.5.3
RSA SecurID 5.0, 6.0, 6.1.2, 7.1
RSA SecurID for UNIX 5.1, 6.0, 6.1.2
Scripted Host

Web Access Control

IBM Tivoli Access Manager 4.x, 5.1, 6.0.0 FP09, 6.1
Netegrity Siteminder 5.5, 6.0
RSA ClearTrust, 5.5.2, 5.5.3
Sun ONE Identity Server 6.1, 6.2
Sun Java System Identity Server 2004Q2
Sun Java System Access Manager 6 2005Q1, 7 2005Q4 (Realms supported as of 2005Q4), 7.1
Sun OpenSSO Enterprise 8.0 using Sun Access Manager Realm resource adapter

Browsers

Oracle Waveset supports the following browsers:

Microsoft Internet Explorer 6.x, 7.x, 8.0
Safari 2.0 and later for Mac OS X 10.3.3 and later, 3.0.x
Firefox 1.04, 1.05, 1.06, 1.5, 2.0.0.4, 3.0, 3.6
Mozilla 1.78s

Deprecated Oracle Waveset Features

The following Sun Identity Manager and Oracle Waveset features are deprecated. Support for these features will continue until the next major release of Oracle Waveset. Please contact your Customer Care representative or Customer Support if you have questions.

Business Process Editor (BPE) is deprecated, and will be removed in the next major release ofOracle Waveset. Please use the Identity Manager Integrated Development Environment(Identity Manager IDE) instead. (ID-17693)
MetaView has been removed from new installations of Identity Manager and Oracle Waveset. Customers who are using MetaView in a pre-8.0 version of Identity Manager will be able to continue using it. Please contact your Customer Care representative or Customer Support if you have questions. (ID-17244)
Request Resource type is deprecated, in favor of External Resources. You can no longer create new connections using the Request adapter. Use the External Resource adapter instead. For information about using the new External Resources feature, see Understanding and Managing External Resources in Oracle Waveset 8.1.1 Business Administrator’s Guide. (ID-20080)
SAPResourceAdapter built with JC0 2.1.8 was deprecated with the Identity Manager Version 8.1 release. SAP announced a new SAP Java Connector, (SAP JCo), API, JCo 3.0.

Note –
See SAP note 1077727: SAP JCo 3.0 release and support strategy. (Note date: 2008/11/18). Reason and Prerequisites: SAP JCo 3.0 is replacing SAP JCo 2.0 and SAP JCo 2.1 and is released for Java 5. Note that SAP JCo 3.0 is incompatible with former versions of SAP JCo. For details and migration instructions read the SAP JCo 3.0 documentation.

The JCo 3.0 adapter is incompatible with former versions of SAP JCo and requires a minimum JVM version of 1.5. JCo 2.1.8 is only supported for use with JVM 1.4.2, and SAP has not officially announced support for JCo 2.1.8/JVM 1.5. Due to this constraint, the default SAPResourceAdapter that was built using JCo 2.1.8, is deprecated with this Oracle Waveset Version 8.1.1 release.

A new default SAPResourceAdapter is planned for the Oracle Waveset Version 9.0 release. This new adapter will be built against SAP JCo 3.0 or higher and will adhere to Oracle Waveset's minimum JVM requirements, such as JVM 1.5. In addition, this new SAP JCo 3.0 adapter will be added to upcoming patch releases for both Identity Manager 8.0 and Identity Manager 8.1. Identity Manager 8.0 and Identity Manager 8.1 patches will continue to ship the default SAP JCo 2.1.8 adapter (SAPResourceAdapter).

Discontinued Software

The operating systems, application servers, database repositories and managed resources included in the following tables are deprecated in Oracle Waveset.

Next Major Oracle Waveset Release

Oracle Waveset will continue support of deprecated software in the following table until the next major Oracle Waveset release. Please contact your Customer Care representative or Customer Support if you have questions about moving to newer versions of these software packages.

Table 2–1 Deprecated Software and Environments


Software Category	Software Package
Operating Systems	Red Hat Linux Advanced Server 2.1, 3.0 Red Hat Linux Enterprise Server Solaris 8 Windows 2000 SP3, 2000 SP4
Application Servers	JBoss Application Server 4.0.x Sun Java System Application Server Platform Edition 8.0
Repository Database Servers	Oracle 9i
Resources	BridgeStream SmartRoles HP OpenVMS 7.2 IBM AIX 4.3.3 IBM Tivoli Access Manager 4.x INISafe Nexess Microsoft Active Directory 2000 Microsoft Exchange 2000 Microsoft SQL Server 2000 Microsoft Windows Server 2000 MySQL 4.x Lotus Notes 6.5 Oracle 9i Red Hat Linux Enterprise Server SAP Governance, Risk and Compliance Access Enforcer 5.1 SAPResourceAdapter built with SAP JCo 2.1.8 SecurID 5.0, 5.1 Siebel 7.0.4 Solaris 8 Sun Access Manager 6 (2005Q1) Sun Java System Identity Server 2004Q2 Sun ONE Identity Server 6.1, 6.2 Sun ONE Directory Server 4.x Windows 2000 SP3, 2000 SP4
Browsers	Firefox 1.0.x Mozilla

Oracle Waveset 8.1.1

Oracle Waveset 8.1.1 does not support the discontinued software packages listed in this section.

Table 2–2 Software and Environments Discontinued in Oracle Waveset 8.1.1


Software Category	Software Package
Operating Systems	IBM AIX 4.3.3 Solaris 7
Application Servers	Apache Tomcat 4.1.x, 5.0.x BEA Weblogic Express 7, 8.1 BEA Weblogic Server 7, 8.1 IBM Websphere Application Server - Express Version 5.1.1 IBM Websphere 4, 4.5, 5, 6.0 iPlanet 6.5 Sun ONE Application Server 7
Repository Database Servers	IBM DB2 Universal Database for Linux, UNIX, and Windows 7.x Microsoft SQL 2000 MySQL 4.1 Oracle 8i SQL Server 2000
Resources	ActivCard 5.0 Blackberry RIM Enterprise Server 4+ (uses generic Windows script adapter) and Blackberry Enterprise Server scripts IBM DB2 7.x Lotus Notes (Domino) 5.0, 6.0.x Microsoft Exchange 5.5 Microsoft Windows NT 4.0 MySQL 4.1 Natural Novell GroupWise 5.x, 6.0, 6.5 Novell eDirectory on Novell NetWare 5.1, 6.0 Oracle 8i (through the Oracle resource adapter) Red Hat Linux 8.0 Remedy Help Desk 4.5, 5.0 SAP R/3 v4.5, v4.6 Siebel 6.2 Oracle Waveset Gateway running on Microsoft Windows NT 4.0 Sun ONE Identity Server 6.0
Browsers	Internet Explorer 5.x Safari 1.2.1+

API Support

The Oracle Waveset 8.1.1 Application Programming Interface (API) includes any public class (and any public or protected method or field of a public class) listed in the following table.

Note –

The com.waveset.object.RepositoryProxy is intended for internal use only.

API Type	Class Names
Session	com.waveset.msgcat.* com.waveset.util.* com.waveset.object.* com.waveset.exception.* com.waveset.expression.* com.waveset.config.* com.waveset.session.SessionUtil com.waveset.session.ScriptSession com.waveset.session.SessionFactory com.waveset.session.Session com.waveset.session.UserViewConstants
Adapter	com.waveset.adapter.* com.waveset.util.Trace
Policy	com.waveset.policy.PolicyImplementation com.waveset.policy.StringQualityPolicy
Report	com.waveset.report.BaseReportTask
Task	com.waveset.task.Executor com.waveset.task.TaskContext
UI	com.waveset.ui.FormUtil com.waveset.ui.util.RequestState com.waveset.ui.util.html.*
Workflow	com.waveset.provision.WorkflowServices com.waveset.session.WorkflowServices com.waveset.workflow.WorkflowApplication com.waveset.workflow.WorkflowContext

Oracle Waveset Service Provider additionally includes the public classes listed in the following table.

API Type	Class Names
SPE	com.sun.idm.idmx.api.* com.sun.idm.idmx.txn.TransactionPersistentStore com.sun.idm.idmx.txn.TransactionQuery com.sun.idm.idmx.txn.TransactionSummary

These classes are the only classes that are officially supported. If you are using classes that do not appear in these tables, contact Customer Support to determine whether you will be required to migrate to a supported class.

Deprecated APIs

The Chapter 6, Deprecated APIs section in these Release Notes lists all Oracle Waveset Application Programming Interfaces (APIs) deprecated in this release and their replacements (if available).

Software Support and Software Deprecation Policies

End of Service Life for Software Support

During the End of Service Life (EOSL) period, Oracle Waveset software support is offered in two phases:

Phase 1: Full Support
Phase 2: Limited Support

Note –

The length of the Full Support Phase varies by product.

Full Support Phase

During the Full Support Phase (Phase 1), Oracle provides software support in accordance with the customer’s support contract with Sun (including the applicable Service Listing) as set forth at:

http://www.sun.com/servicelist/

However, when a software product’s EOL date is announced, customers will no longer have access to software updates and upgrades for that software product.

Limited Support Phase

During the Limited Support Phase (Phase 2), Oracle. provides software support in accordance with the customer’s support contract with Sun (including the applicable Service Listing) as set forth at:

http://www.sun.com/servicelist/

However, customers are not entitled to submit bugs or to receive new patches from Oracle. As with Full Support Phase, after the software product’s announced EOL date, customers will no longer have access to software updates and upgrades for that software product.

The following table provides information about the Phase 1 and Phase 2 (EOSL) end dates for older versions of Oracle Waveset.

Product Name	Product Status	Last Ship Date	Phase 1(Full Support)End Date	Phase 2(Limited Support)End Date	EOL Announcement
Sun Java System Identity Manager 7.1.1	Post RR	May 15, 2009	May 15, 2010	May 2014	Nov. 11, 2008
Sun Java System Identity Manager 7.1	Post RR	May 15, 2009	May 15, 2010	May 2014	Nov. 11, 2008
Sun Java System Identity Manager 7.0	Post RR	May 15, 2009	May 15, 2010	May 2014	Nov. 11, 2008
Sun Java System Identity Manager 6.0 2005Q4	EOL	May 25, 2007	May 25, 2008	May 2012	Nov. 20, 2006
Sun Java System Identity Auditor 1.0 2005Q1	EOL	Feb. 2, 2007	Feb. 2008	Feb. 2012	Aug. 1, 2006
Sun Java System Identity Manager Service Provider Edition 1.0 2005Q3	EOL	Feb. 2, 2007	Feb. 2008	Feb. 2012	Aug. 1, 2006
Sun Java System Identity Manager 5.0 2004Q3	EOL	Aug. 11, 2006	Aug. 2007	Aug. 2011	Feb. 7, 2006
Sun Java System Identity Manager 5.0 SP`x` 2004Q3	EOL	Aug. 11, 2006	Aug. 2007	Aug. 2011	Feb. 7, 2006
Sun Java System Identity Manager 5.5	EOL	Aug. 11, 2006	Aug. 2007	Aug. 2011	Feb. 7, 2006
Waveset Lighthouse 4.1			March 2006	March 2010

Oracle Waveset Deprecation Policy

See Waveset Deprecation Policy in Oracle Waveset 8.1.1 Upgrade for a complete description of the Oracle Waveset deprecation policy for removing interfaces or changing behaviors.

Redistributable Files

Oracle Waveset 8.1.1 does not contain any files that you can redistribute.

Documentation Policy

Updates to the Oracle Waveset documentation are provided as follows:

For Every release (including patches): Release Notes are provided to describe bug fixes, product enhancements, new functionality, and other important information.
For Major releases (x.0): The complete Oracle Waveset documentation set is updated and republished.
For Minor releases and updates: Individual publications are updated and republished or Documentation Addendum are provided.

Oracle Waveset Patch Process

Beginning with the release of Sun Identity Manager 7.1 Update 1, updates containing major and critical customer-reported bug fixes are now delivered through a patch process, which replaces the older hot-fix process.

Patches are developed, tested, and released in six-week intervals. These patches have a GUI installer as well as a manual installation option, and they update the files in /WEB-INF/lib . Instructions for installing the patch will be included in the patch Release Notes, which are distributed in PDF format. Any fixes to the Gateway or to Password Sync will be described in the Release Notes and will require updating with the installation of the patch.

Oracle Waveset and Sun Identity Manager patches are cumulative, so you can expect fewer problems with unique fixes. You should plan to update to the latest patch level when installing or upgrading to a major or minor release. For example, if patch 3 is available when you install or upgrade to 8.1.1, you should apply patch 3 after installing or upgrading to 8.1.1. You would not be required to install patches 1 and 2 because patch 3 contains all the functionality in the previous patches.

The patch process also makes it easier for you to track a fix by its actual bug number. However, it is still possible that a fix made against an older version may not yet be available in a newer version. Regardless of which process your current version of Sun Identity Manager or Oracle Waveset follows, you must confirm that the new, target Oracle Waveset version contains all of the bug fixes that you need.

When a new patch is released, an announcement is sent to all of customer support. Patches are available through customer support. Please contact customer support at http://sunsolve.sun.com for the latest patch available.

How to Report Problems and Provide Feedback

If you have problems with Oracle Waveset, contact Oracle customer support using one of the following mechanisms:

Oracle Software Support services online at http://www.sun.com/support

This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.
The telephone dispatch number associated with your maintenance contract

So that we can best assist you in resolving problems, please have the following information available when you contact support:

Description of the problem, including the situation where the problem occurs and its impact on your operation
Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem
Detailed steps on the methods you have used to reproduce the problem
Any error logs or core dumps

You must also collect the information described in the following table:

Information to Collect	How to Get this Information
Product version, including A list of all installed patches, hotfixes, and e-fixes A list of customizations	Use the following commands from the Oracle WavesetConsole: `installed` `inventory`
Oracle Waveset topography, including: How your Oracle Waveset cluster is configured Environment localization of the issue and any extra information about your environment A list of servers	The information Must be manually determined Must be manually determined Can be obtained by selecting Configure -> Servers from the Oracle Waveset Administrator interface on a running Oracle Waveset server
Recent changes to your environment	Must be manually determined
Java version and type	Use the following Java command: `java -version`
Application server version and type	Depends on the Application Server being used, but must be manually determined
Operating system level and information	Must be manually determined
Default XML output, which is a list of all repository objects	Use the `export default.xml default` command from the Console
Task instance data, including A list of all running tasks The size of all current task instances	Use the following commands from the Console: `listTasks` `showSizes TaskInstance`
System Logs	Note – You might be asked to provide additional system logs based on the type of issue you are reporting.

Note –

You might be asked to provide additional information for specific problems, such as installation or performance issues. See Before Calling Support in Oracle Waveset 8.1.1 System Administrator’s Guide for more information.