End of Service Life for Software Support

During the End of Service Life (EOSL) period, Oracle Waveset software support is offered in two phases:

• Phase 1: Full Support

• Phase 2: Limited Support

The length of the Full Support Phase varies by product.

Full Support Phase

During the Full Support Phase (Phase 1), Oracle provides software support in accordance with the customer’s support contract with Sun (including the applicable Service Listing) as set forth at:

http://www.sun.com/servicelist/

However, when a software product’s EOL date is announced, customers will no longer have access to software updates and upgrades for that software product.

Limited Support Phase

During the Limited Support Phase (Phase 2), Oracle. provides software support in accordance with the customer’s support contract with Sun (including the applicable Service Listing) as set forth at:

http://www.sun.com/servicelist/

However, customers are not entitled to submit bugs or to receive new patches from Oracle. As with Full Support Phase, after the software product’s announced EOL date, customers will no longer have access to software updates and upgrades for that software product.

The following table provides information about the Phase 1 and Phase 2 (EOSL) end dates for older versions of Oracle Waveset.