If you have problems with Oracle Waveset, contact Oracle customer support using one of the following mechanisms:
Oracle Software Support services online at http://www.sun.com/support
This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.
The telephone dispatch number associated with your maintenance contract
So that we can best assist you in resolving problems, please have the following information available when you contact support:
Description of the problem, including the situation where the problem occurs and its impact on your operation
Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem
Detailed steps on the methods you have used to reproduce the problem
Any error logs or core dumps
You must also collect the information described in the following table:
You might be asked to provide additional information for specific problems, such as installation or performance issues. See Before Calling Support in Oracle Waveset 8.1.1 System Administrator’s Guide for more information.