System Administration Guide: Basic Administration

Authentication Failed

If you attempt to authenticate yourself with My Oracle Support by using the regadm auth command, and the authentication fails, the following message is displayed after you type your user name and password:

Authentication failed

To troubleshoot this issue, verify that you are using the correct account credentials (My Oracle Support user name and password, or Sun Online account user name and password). To verify your account settings, go to

For answers to common questions and information about how to gain initial access to My Oracle Support, go to