System Administration Guide, Volume 1

Troubleshooting Solaris User Registration Problems

This section provides troubleshooting tips for solving Solaris User Registration problems.

The following table describes problems that might occur when you try to register, and actions required to resolve these conflicts.

Table 3-3 Registration Problem Descriptions and Suggested Resolutions

Problem Description 

How to Resolve the Problem 

The registration form failed to initialize: Web page window displays and requests that user see system administrator to resolve problem preventing registration setup. 

Check for missing registration files. 

The form could not be emailed: Dialog box displays and requests that user see system administrator to resolve problem. 

Check to see if email is configured correctly. Also check if CDE is on user's system since it must be present to email completed registration form. Alternatively, users can print the form and fax or mail it. 

The form could not be printed: Dialog box displays and requests that user see system administrator to resolve problem. 

Check to see if the printer is configured correctly. Alternatively, the user can email form. 

The form could not be saved: Dialog box displays and verifies that registration succeeded; however, the registration information cannot be recalled when updating registration in the future. 

Check the user's home directory. Required action depends on the system's configuration. 

You forgot your Solaris Solve login ID and password. 

Send a mail message describing the problem to SolarisSolve@sun.com or see "How to Restart Solaris User Registration"

You want to restart the registration process. 

"How to Restart Solaris User Registration"