Sun Fire X4540 Server Product Notes
This document contains late-breaking information and issues for the Sun Fire X4540 server.
The following issues are covered in these product notes:
You can order a software CD kit for the Sun Fire X4540 server for a nominal fee. This kit includes:
Based on input from customers and our Eco Responsibility Initiative, Sun is reducing the amount of paper and other materials shipped with your server. However, you can order this kit as needed. The most up-to-date documentation and software are online and downloadable for free at www.sun.com.
For a complete list of operating system support for your Sun Fire server, check the Sun web site:
The Sun Installation Assistant (SIA) is a bootable tool used to assist in the installation of the operating system for the server. SIA performs the following tasks:
You can download the latest image (for CD or USB flash drive) for your server from the web, at:
The latest documentation for your version of SIA can be found at:
The Tools and Drivers CD contains the Sun drivers and optional software for your server. The drivers and optional software enable you to choose from a variety of operating systems to run on your server, along with tools manage, and enhance the functionality of your server.
You can download the latest version of the Tools and Drivers CD for your server from the web, at:
Option cards supported by operating systems are listed on the platform-specific product webpage under Companion Products. To check if the driver of your option card is available for download, check the Option Cards link on the Product Page.
For complete platform listings please visit:
The Sun Fire X4540 server supports the 2TB hard drive as a boot device, however the system must first be upgraded to Solaris 10 10/09.
The following are important restrictions when using SSDs:
For more information, see Sun Fire X4500/X4540 Server Service Manual.
To o check the installation of your cable management arm (CMA) for proper operation, do the following:
1. Inspect the attached cables for any binding or kinks.
2. Verify that the CMA extends and does not bind in the slide-rails.
3. Make sure that the power cords are secured to the chassis with the clips on each power supply.
4. Adjust the cable hangers and CMA as required, and then retest the operation of the slide-rails and CMA.
|Tip - To maximize airflow, tie-wrap the power cords at the bottom of the CMA troughs and the data cables at the top of these troughs.|
5. If the CMA tends to extend past the rear of the rack when at rest, reposition the last (left-most) hook-and-loop strap as follows:
i. From the front of the rack, pull the server out of the rack approximately 12 inches, then go to the rear of the rack.
ii. With the CMA in the slightly folded position, pull the last strap through the opening of the CMA so that it comes toward you.
iii. Pull the strap toward the left side and route the strap around the hinge also capturing the cables so they are secured in place.
iv. Route the cable around the back of that CMA section and through the opening in the CMA. Tightly secure the end of the strap into place so that it forces the left hinge to stay at a right angle. This procedure allows the CMA to freely unfold, as it was designed, for procedures that require that the system is pulled out from the rack from the front.
|Note - If the hook-and-loop strap has already been routed in this manner before you install additional cables, ensure that after you have added the additional cables, to reroute the strap so that the bracket and hinge are at a right angle as shown in FIGURE 0-1.|
|Caution - Release the strap before pulling the CMA outwards to add more cables. Failure to do so stresses the CMA and may result in bending the left bracket.|
FIGURE 0-1 CMA Strap Procedure to Prevent CMA from Unfolding
The following issues relate to the optional Disk Control and Monitoring application software running on the Windows OS.
Use caution when removing dynamic drives with volumes.
|Note - The Remove Disk command deletes the volume(s) on the selected disk. Do not perform this action on disks that have data you want to keep as the data will be lost.|
For more information, see the DCM Operation Examples section in the Sun Fire X4540 Server Windows Operating System Installation Guide.
InstallPack.exe is used to install the Disk Control and Monitoring (DCM) application on the Sun Fire X4540 server. During installation, the DCM Remote Script installer (DCMRemoteSetup1.1.1.msi) is copied to the Windows desktop.
In order to install and use the DCM Remote Script feature, refer to the instructions on disk control and monitoring in the Sun Fire X4540 Server Windows Operating System Installation Guide.
The documentation X-option Media Kit is no longer an orderable item. To access the latest documenation, go to:
There is optional software available for your Sun Fire server. Some of it might be pre-installed, downloaded, or purchased as an option (Solaris, Sun Java Enterprise System).
There are also optional software tools available on the Tools and Drivers CD (HERD, Disk Control and Monitoring utility). These optional software components are explained in more detail in the following sections:
The Solaris 10 Operating System (OS) delivers the security, manageability, and performance that IT professionals need to help increase service levels and decrease costs and risk. It also serves as the foundation for the Sun Java Enterprise System, an integrated, open, standards-based software system delivered using a new predictable approach for development, testing, and servicing. The Solaris OS is preinstalled on your server.
If you need to reinstall the Solaris 10 OS after removing it, you can download the DVD image.
To download the DVD image, visit:
Online documentation for Solaris 10 OS can be found at:
Starting with the Solaris 10 11/06 OS release, the open-source GNU Grand Unified Bootloader (GRUB) has been implemented on x86-based systems that are running the Solaris OS. GRUB is the boot loader that is responsible for loading a boot archive into a system's memory. The boot archive contains the kernel modules and configuration files that are required to boot the system. For more information on GRUB, you can see the grub(5) man page.
For information on how to boot a server that is running Solaris 10 11/06 OS or later in a GRUB-based environment, refer to the Solaris 10 System Administration Guide: Basic Administration.
Sun Java Enterprise System (Java ES) is a set of software components that provide services needed to support enterprise-strength applications distributed across a network or Internet environment. The Java ES is preloaded on your server.
Online documentation for Java ES can be found at:
The hd utility runs on Solaris, Linux and Windows and provides a logical-to-physical mapping of the server’s 48 hard drives. For more information, refer to the x64 Servers Utilities Reference Manual (820-1120).
The Disk Control and Monitoring (DCM) utility is a program for the Sun Fire X4540 server running the Microsoft Windows Server 2003 R2, Windows Server 2003 R2 SP2, Red Hat 4.5 Linux, or SUSE 10 Linux operating systems. DCM assists with drive insertion and removal, reports changes in disk configuration, and synchronizes the disk FRU (Field Replacable Unit) information with information stored in the Sun Fire X4540’s BMC (also known as the Service Processor).
For details, refer to the Sun Fire X4540 Server Operating System Installation Guide, for Solaris and Linux systems) or the Sun Fire X4540 Server Windows Operating System Installation Guide.
Hardware Error Report and Decode (HERD) is a utility that runs on Linux for monitoring, decoding, and reporting correctable hardware errors. For more information, refer to the x64 Servers Utilities Reference Manual. See HERD Utility for Linux Is Not Compatible With Xen Kernel.
Sun xVM Ops Center is a highly scalable, unified management platform for physical and virtual environments. Sun xVM Ops Center manages multi-platform x64 and SPARC systems distributed throughout a global datacenter and integrates with existing toolsets. Sun xVM Ops Center facilitates many aspects of compliance reporting (ITIL), data center automation, and enables the simultaneous management of thousands of systems.
Diagnostic output is accessible on systems that are running supported Linux or Solaris operating systems. If you are having specific problems with your system, use the Pc-Check Diagnostics software to diagnose and resolve these issues. Pc-Check 6.22 is supported on ILOM 3.0 and launches with ILOM 3.0.
The latest firmware updates for the Sun Fire X4540 server are available on the Tools and Drivers CD supplied with your system. Or, you can download the latest version of the Tools and Drivers CD from the web, at:
The SP and BIOS must always be updated together as a bundle. Separate BIOS updates or separate SP updates are not supported.
To learn more about Integrated Lights Out Manager (ILOM), see the appropriate ILOM documentation.
Check for the latest versions of BIOS and LSI firmware and be sure you update your system to the latest version. You can upgrade the LSI firmware by using Sun Installation Assistant (SIA). SIA is available for supported Microsoft Windows and Linux installations. A list of supported operating systems is available on the Sun software web site:
SIA is available in the Sun-provided SIA distribution media (CD, ISO CD-ROM, USB, or Zip) image that is optionally shipped with each Sun system, or at:
To update your LSI firmware, go to this collection and follow the instructions in the Sun Installation Assistant for Windows and Linux User’s Guide:
The ILOM firmware update process enables you to install new ILOM firmware and update other modules for your platform, such as BIOS on x64, OpenBoot PROM, and Hypervisor software on SPARC. For documentation on Integrated Lights Out Manager (ILOM), see Sun Integrated Lights Out Manager 2.0 User’s Guide, 820-1188.
The following tables list the Sun Fire X4540 software component versions for the following software releases:
The following issues apply to the Sun Fire X4540 server hardware, firmware, service processor (SP) or BIOS:
Because of its depth, the Sun Fire X4540 server fits best in 1000-mm racks. Sun recommends the Sun Rack 1000-42 and Sun Rack 1000-38. Installation documentation for these racks is included in the X4540-J Slide Rail Installation Guide and is shipped in the orderable rail kit box and is available online. This document is suitable for Sun products that list this kit as an accessory or option.
This document is online at:
For more information on Sun racks, see:
When replacing a hard drive, press the hard drive module firmly to ensure that it is properly seated.
Use a stylus or other nonconducting pointed device to push the system controller eject handle release button.
When inserting the system controller, push it in most of the way until you encounter resistance, then push again to ensure that it is well seated before lifting the system controller handle and clicking it into place.
The drives in slots 0, 1, 8, and 9 are the system bootable drives as shipped. You should not remove hard drive in slot 0 until Solaris 10 OS is shut down correctly.
|Note - This does not apply to the Windows operating system.|
The LEDs on each disk drive indicate its condition.
If the software detects that any drive has failed, the amber LED lights.
To replace a bootable drive, you must use additional steps:
For example, if you booted from 0 and the amber LED on 0 lights up, you must shut down the system to replace it.
For example, if you booted from slot 0, and the amber LED on slot 1 lights up, you can use cfgadm to unconfigure slot 1, and when the blue LED lights, you can replace it.
If you open the fan tray cover while the server is running, you must replace it within 60 seconds to keep the server from potentially overheating.
Do not leave the drives access cover open longer than necessary. The access cover should be closed as soon as any drive service action is complete.
Sun supports the removal or replacement of only one hard drive at a time. Never remove more than one hard drive, even temporarily, from a system that is running.
|Caution - The combination of an open drives access cover and empty slots can cause the system to overheat rapidly.|
The fan tray LEDs operate as follows:
|Note - The front panel TOP indicator might also indicate that a service action is required for a hard drive.|
Normally, holding down the locate button for five seconds causes all indicators to come on for 15 seconds. However, when you do this, the locate LED might not stay on as long as expected.
|Note - There are two locate LEDs: one on the front panel of the system and one on the rear panel of the system.|
The rear of the server includes three slots that can contain power supplies and a filler panel.
|Caution - Using any of these locations to lift the server might damage it or cause personal injury.|
The X4540 rear panel is very dense. Cables for the following Mellanox InfiniBand PCI cards are difficult to install and remove:
Use care when installing or removing cables for these PCI cards.
System cooling might be affected by dust and contaminant build-up. It is recommended that systems be opened and checked approximately every six months or more often in dirty operating environments. Check system heat sinks, fans, and air openings. If necessary, clean systems by brushing or blowing contaminants or carefully vacuuming contaminants from the system.
When memory is set to unganged mode in the BIOS Setup page and an uncorrectable ECC memory error occurs, platform BIOS is not able to pinpoint the failing DIMM pair. In this case, an uncorrectable memory error correctly results in a system reset, with error information logged to the BMC (SP?) SEL. However, this information does not explicitly identify which DIMM pair failed.
Workaround: Study the SP SEL and search for "080813" string in the SEL events. This line contains Machine Check data related to the memory failure. In that line, the first 4 digits indicate which processor owns the failing memory. If the line begins with 0018, processor 0 owns the failing memory. 0019 indicates processor 1. 001A indicates processor 2. 001B indicates processor 3. For the processor with the failing memory, remove or replace all memory on that processor.
Workaround: Do not change the default of ganged mode.
Power-glitch detection is temporarily disabled. A brief power interruption causes the host to hang rather than reset and restart. The feature in the field-programmable gate array (FPGA), which can be used to detect such events, is functioning as expected.
Error messages might appear when the system operates in a low ambient temperature environment.
After setting alerts on a system with Integrated Lights Out Manager (ILOM) 18.104.22.168, there is a delay in connecting to the system using SSH.
The ILOM Web interface requires that cookies are enabled in the browser. If login attempts are made with cookies disabled, system session resources could become depleted preventing further logins from succeeding.
Workaround: Disable the Web service to prevent this from occurring. Alternatively, always enable cookies in user browser. Reset the Service Processor (SP) to clear the resource failure.
Unable to format the virtual floppy disk with a Solaris system as a host. This issue was observed when the following steps were taken:
1. Redirect the floppy device from a Windows XP system as a client.
2. Execute "rmformat -F force virtualFloppyRawDevice" from a Solaris system as a host (formatting a physical floppy disk attached directly to the system).
Once launched from the web UI, a single JavaRConsole window enables the use of multiple tabs to connect simultaneously to multiple Service Processor (SP) IP addresses. This functionality is broken when connecting to multiple AST2000-based SPs or a combination of G3- and AST2000-based SPs.
Workaround: Launch a separate JavaRConsole session from each ILOM Service Processor (SP) GUI.
Log into ILOM WebGUI from one host. Verify WebGUI is responding. Open up a WebGUI with Firefox from another machine and wait for a warning message.
On Solaris the warning message says:
Website Certified by an unknown Authority Unable to verify the identity of sun-ilon as a trusted site
On Windows the warning message says:
Security Error: Domain Name mismatch You have attempted to establish a connection with "x.x.x.x"
While this window is up, the other WebGUI clients cannot access ILOM.
Mozilla Firefox’s browser holds open the TCP transaction while displaying the confirmation dialog to the end user to ask whether the SSL certificate should be accepted. This prevents usage by other users because the ILOM web server (webgo) is a single-instance, single-threaded application.
Workaround: Answer the confirm dialog in a timely manner.
Solaris keyboard redirection does not work in the following scenario:
Option ROMs (OpROMs) loaded by the system BIOS during power-on self test (POST) allow booting from both on-board devices and PCI-e option cards. This includes hard drives and network ports. The PC architecture limits the space for OpROMs to 128KB. The system BIOS loads OpROMs as they are found, according to PCI Bus and Device numbers. If the BIOS runs out of space for loading OpROMs some might not be loaded. In this case, the BIOS POST screen should report an error such as Not Enough Space to Copy OpROM. This is a limitation of the PC architecture.
Workaround: If adding a PCI-e option card prevents booting from other cards or on-board devices, use the BIOS Setup to disable OpROMs for those devices not needed for booting.
For optimum performance, all DIMMs controlled by a given CPU should be the same capacity and all single-rank or dual-rank. Mixed configurations are supported, but could result in lower memory performance. Note that all supported 4-GB and 8-GB DIMMs are dual-rank. For 1-GB and 2-GB DIMMs, you can identify the type by counting the DRAMs; single-rank DIMMs have 18 DRAMs, while dual-rank DIMMs have 36 DRAMs.
The SunService account is not supported in ILOM 3.0. If your system has installed ILOM 3.0, you must contact your SunService representative if you want to enable your SunService account. The sunservice account is for the use of SunService representatives only. Do not use the SunService account unless you are instructed to do so in a procedure developed by Sun Microsystems.
If you reboot the system without powering it off, the BIOS changes will not be saved. The BIOS setup for software 1.1 requires a power cycle reboot for changes to take effect.
Workaround: Issue a cold boot for changes to become effective.
Turn off the system, insert correctable ECC DIMMs into DIMM Slots 0 and 1, turn on the system and the correctable ECC DIMMs is not shown in SEL list.
The Sun Fire X4540 ILOMs require a valid client entry configured prior to using DHCP. Failure to do so can prevent changes being made to BMC network parameters.
When flashing SP from ILOM 2.0 to ILOM 3.0, or from 2.0 to 3.0, through the webGUI, the existing BIOS version is listed as unknown and the start flash process does not begin.
When installing the Summit-E or Summit 2-port FC HBA card into a PCIe slot, the errors are reported in the SEL for that slot.
To view disk information, use the ipmitool sdr data command. The ILOM 3.x Sensor Readings GUI screen does not provide drive information.
The following issues apply to the Sun Fire X4540 server Integrated Lights Out Manager (ILOM) and Service Processor (SP):
Typing the help targets command does not show all the valid targets under /SYS. This is a known issue.
When the server is power cycled, lower, non-critical fan speed readings might intermittently appear in the IPMI SEL (system event log).
Workaround: Ignore the non-critical fan warnings in Service Processor IPMI SEL.
If the firmware upgrade is canceled and retried in the ILOM Service Processor GUI, the preserved configuration choice is then dimmed and not selectable.
Workaround: Exit the GUI session, log out of the ILOM GUI, and retry the firmware upgrade process. Or, upgrade without preserving the configuration.
When an incorrect ILOM firmware image is selected in the firmware upgrade GUI, extraneous error messages are displays.
Workaround: Ignore the extraneous error messages.
This section contains issues that apply to Sun Fire X4540 servers running Sun optional software.
One of the test parameters in the SunVTS disktest, Media Transfer Size, is set to 32 KB by default. It can take a long time for the disktest to complete one pass.
Workaround: To improve the performance:
1. Before starting the SUNVTS test, right-click the disktest and select Test Parameters Options.
2. Select 256KB for the Media Transfer Size.
3. Select Apply to All for Across All Instances.
This setting allows the test to complete one run in a few hours.
The Sun Fire X4540 server includes AMD’s PowerNow! technology, developed by AMD to reduce power consumption and heat dissipation. PowerNow! accomplishes this by lowering the CPU frequency and voltage when the kernel load is low.
Note that changes in CPU frequency and voltage with PowerNow! cause fluctuations in the clock speed. Depending on your utilization of system resources, the indicated speed might be substantially lower than the actual (maximum) rating of your CPU. For example, if you installed a 2.2 GHz processor; at times of low demand, the CPU could clock down and indicate only approximately 1.0 GHz. This is normal and indicates that your system is in a power-saving mode.
|Note - PowerNow! is not supported on all operating systems. On some operating systems that do support it, PowerNow! is enabled by default. Read the following information carefully for your particular operating system.|
After installing SW 2.0, during bootup, system receives the error message, Adapter configuration may have changed, reconfiguration is suggested! Before the installation, in the LSI Configuration utility, the controllers were named SAS1068E and after the installation, they are named C1086E. The system continues to boot and operates as expected.
Workaround: This error message is benign and safe to ignore.
On the X4540 (configured with all 2TB hard drives) with pre-installed Solaris 10 10/09, when embeded SunVTS 7.0ps7 runs disktest, it reports the following fatal error:
Invalid seekpoint specified is greater than Number of blocks on the partition
Workaround: Please use other diagnostic tools to check the non-Solaris 2TB hard drive.
This section lists issues that are specific to the Solaris operating system.
The message “Bad PBR sig” during booting indicates that you are trying to boot from a non-bootable device.
Workaround: To correct this, boot from a bootable drive. See the Sun Fire X4540 Installation Guide.
The Solaris 9 SPARC client cannot redirect CD-ROM or USB floppy devices due to a lack of JavaRConsole required libraries on the platform. Other redirection functionality works as expected, for example keyboard, video, and mouse redirection.
Workaround: Use Solaris 10 clients.
Your Sun Fire X4540 Server comes preinstalled with the Solaris 10 10/09 OS. If you need to reinstall Solaris 10 10/09, it is available from the Sun Download Center at:
To re-create the factory installed configuration:
1. Install Solaris 10 5/08 OS.
2. Install the hd utility for the Solaris OS from:
3. Mirror the two bootable disks.
For more information, see the Sun Fire X4540 Server Administration Guide.
4. Ongoing recommended patches are made available at the following web site:
Executing svcs -xv command returns the following error message:
svc:/system/webconsole:console (java web console) State: maintenance since Tue Jun 24 15:44:26 2008 Reason: Maintenance requested by an administrator. See: http://sun.com/msg/SMF-8000-63 See: man -M /usr/share/man -s 1M smcwebserver See: /var/svc/log/system-webconsole:console.log Impact: This service is not running.
Workaround: Issue the following command:
/usr/share/webconsole/private/bin/wcremove -i console
After this command is issued, reboot the server and verify that service is available by again issuing the svcs -xv command in a shell prompt.
If a GUID Partition Table (GPT) backup header is left on a disk after the disk is repartitioned to a format other than Extensible Firmware Interface (EFI) or GPT, the Solaris OS might treat the disk as EFI or GPT labeled. This error occurs only if an EFI or GPT labeled disk is repartitioned with earlier releases of Solaris or by using a utility that is not EFI or GPT aware. If the GPT backup is used, the following warning is displayed:
primary label corrupt; using backup
Workaround 1: Clear the entire disk before you repartition the disk.
dd if=/dev/zero of=/dev/rdsk/c1t3d0
Workaround 2: Clear the GPT backup header that resides in the last block of the disk. Perform the following steps:
1. Run the format command on the disk and specify the verify option. Note the values of the sectors.
#echo "verify" | format /dev/rdsk/c1t3d0 | grep "^sectors" Reading the primary EFI GPT label failed. Using backup label. Use the ’backup’ command to restore the primary label. sectors = 143374743
2. (Optional) Copy the contents of the specified block.
dd if=/dev/rdsk/c1t3d0 of=/var/tmp/lastblock iseek=143374743
3. Clear the specified block.
dd if=/dev/zero of=/dev/rdsk/c1t3d0 oseek=143374743
On Solaris 10 11/06, A hostname mismatch in a self-signed X.509 Certificate can cause the Lockhart console services to stop. To confirm that Lockhart console services are stopped, issue the command wcadmin list -a. If all Lockhart console services are stopped, then remove the Lockhart instance by running /usr/share/webconsole/private/bin/wcremove -i console and restart the Lockhart console by running smcwebserver start.
Under intensive network load, NVIDIA onboard gigabit ethernet interfaces may experience transmit stalls, followed by interface reset. A fix will be available in a future release.
This section lists issues that are specific to the Linux operating system.
Linux automatically reconfigures the device numbers when ethernet option cards are inserted and configured. This might confuse the PXE installation and users.
Workaround: Use the interactive PXE installation method which lets you select the appropriate ethernet device during run time. To enable the interactive method:
1. Add an “interactive” macro in the kickstart file.
2. Change the default file under the PXE server to present the ethernet device. An example default file entry might look like:
The value ksdevice=eth0 hard codes the ethernet device eth0. Since eth0 can change to eth4 or eth5, do not hard code the value.
3. This step applies to a system which is up and running. This binds the device number to the mac address of the ethernet device.
a. For ifconfig ethX, replace X with the corresponding numeral, for example: eth0.
b. Copy the mac address.
c. Edit the ifcfg file that corresponds to the device /etc/sysconfig/network-scripts/ifcfg-ethX. Replace X with the corresponding numeral, for example: eth0.
d. Add the previously copied mac line: HWADDR=XX:XX:XX:XX:XX:XX
When using Sun Install Assistant (SIA) to install RHEL 4.7 x86 (64 bit), the installation fails if an Intel 82598 10-Gigabit Ethernet option card is installed on the system. The OS install process succeeds, but the boot process fails when the GRUB boot tool cannot locate the initrd file.
Workaround: Remove the Intel 82598 10 Gigabit Ethernet controller before installing the OS.
Hardware Error Report and Decode (HERD) tool for the X4540 does not run in a Xen kernel on Red Hat Enterprise Linux (RHEL) 5.x or SLES 10.
Workaround: Boot into a non-Xen kernel before using HERD.
Some option cards might be unusable when you use non-Advanced Configuration and Power Interface (ACPI) or have configured an OS to turn off both ACPI and Message Signaled Interrupts (MSI).
Workaround: Do not turn off ACPI and MSI.
Sun Fire X4540 Software 2.0 SLES 11 inbox Infiniband driver, OFED1.4, does not work with IB-HCA:X1236A-Z and X4217A-Z.
When installing RHEL4.7-x86_64 from the DVD media using the USB interface, with Installation Method selected as Local CDROM, a screen informs that No driver found.
A system with SLES 11 and hd 1.08 returns unexpected results. The hd command always reports mapped 48 hard drives without full device name. For example, device sdw only shows w.
Under intensive network load, the NVIDIA MCP55 NICs experience timeout resets.
Workaround: This issue is fixed with the nvnet1.31 driver that is provided in the Tools and Drivers CD 2.0:
The workaround for RHEL 4.8 will be provided in a future release.
RHEL4.8: Nvidia NICS generates tx_timeout errors under high stress.
Workaround: Add options forcedeth msix=0 to the end of the /etc/modprobe.conf file.
After installation of SLES10-SP2 64bit OS on an X4540 with BIOS32, the system reports many AER-related errors in demsg.
Workaround: There is no workaround for this issue. This issue will be fixed in a future release.
I/O resource could not be allocated when 2 network cards and one storage card is installed due to not enough I/O space for smbus device in bus 80.
Workaround: Check your I/O space status by using cat /proc/ioports, then remove the card.
dcmu and hd do not function on a SLES 10 SP2 x86_64 system when StorageTek PCIe Dual-Channel Ultra 320 SCSI HBA cards are present in slots.
Workaround: Rebuild initrd with the following command:
mkinitrd -m "mptsas mptspi"
This section lists an issue that is specific to the Windows operating system.
When Windows 2008 is installed onto a disk with Solaris 10 10/08, the remaining 47 disks cannot be initialized or brought online by the disk management wizard. Additionally, cleaning the drives using diskpart did not solve the issue for the majority of the drives.
1. Do the following using diskpart and Device Manager:
a. From a command line prompt, launch diskpart. At the diskpart prompt type san policy = onlineall. Exit diskpart.
b. Start Device Manager. Expand "Disk Drives." Right-click each affected drive, and select "Uninstall" to uninstall the drive. When finished, exit Device Manager.
c. Start Disk Management. From the "Action" pull-down menu, run "Rescan Disks." Right-click each affected drive and Initialize.
2. Use Sun Installation Assistant (SIA) from software version 1.1 or later to install Windows 2008.
The following issues were resolved for this release:
When the hard drive Ports 0 and 1 are empty, the server tries to boot off of the hardware SATA Port 0/2, which is not expected behavior.
The serial console might not display F2, F8, and F12 messages in the Power-On Self-Test (POST) screen when option cards are installed.
Workaround: Use the ILOM Remote Console to view the messages.
The system fails to boot after an AC power cycle in standby mode. The following steps were executed when this error occurred:
1. The system boots up with Windows 2003 32 bit or 64-bit.
2. The system is put into standby mode by selecting the power option or by selecting shutdown, then standby.
If the AC power cables are removed and then reinserted for AC-power cycling while the system is still in standby mode, the system powers up but fails to turn on.
Using the ipmitool command shows that the chassis power is off.
Workaround: Press the power button, or use IPMI command to turn the system on.
Pause and ESC keys intermittently do not work when attempting to pause the memory check display. After using the Pause key, other hot keys such as F2, F8, F12, and Esc might fail to function correctly.
Workaround: To pause the display, press the key a second time. If you press the Pause key, you must tap the Ctrl key once to use hot keys such as F2, F8, F12, or Esc.
When the X4540 has a 10-GB Host Bus Adapter (HBA) installed in slot 0 and has BIOS 10 (version 0ABNF010) installed, the server hangs at the end of Power-on Self-test (POST). This issue might be present, but not limited to, when a 10GbE PCI-E card or the 4-port GbE NIC (Atlas QGE) card is installed.
Workaround: Ensure that the 10-GB Host Bus Adapter (HBA) is installed in Slot 1 or Slot 2.
The ILOM Service Processor upgrades the BIOS twice during ILOM upgrade, once during the upgrade and again immediately after upgrade completes. The two BIOS flash upgrades during ILOM upgrade does not break any functionality and can be ignored.
When the ILOM WebGUI screen on a JavaRConsole remote client is resized, the idle screen is corrupted. This occurs when the default setting of scaling enabled for video has been applied.
Workarounds: Stop and restart redirection, type anything into the Java console window, then disable video scaling.
ILOM Service Processor Intelligent Platform Management Interface (IPMI) SEL (System Event Log) messages during BIOS Power-On Self-Test (POST) display incorrect time stamps. These incorrect time stamps can be safely ignored.
The service processor includes a reset_to_defaults selection, which normally offers the following choices: user accounts, all, and factory.
In SW1.0, the "factory" selection does not work.
Workaround: When using reset_to_defaults, use the "all" selection. Alternately, you can reinstall the service processor without preserving the configuration.
Field Replaceable Units ID (FRUID) information for Power Supply Unit (PSU) is not updated quickly in FRUtool.
Workaround: Reset the service processor after hot-swapping PSUs if FRU information is needed.
When the load command is entered incorrectly, extraneous error messages are displayed.
Workaround: Retry the command with the correct arguments.
When the Locate button is pressed for more than 15 seconds, the drive LEDs remain illuminated.
Workaround: Verify that the front or rear locate buttons are not stuck in the down position, and then reset the service processor, using the GUI, CLI, SNMP, or IPMI interfaces. If the problems persist, reset the system controller and cycle the AC power.
Time of date intermittently shows incorrect year after a software reboot.
Please note that for the MCP55 chipset (X2100 M2, X2200 M2, X4x40) a workaround exists for CR6648502 which can eliminate the interface-attach failure which does not require unplugging the power cable.
1. While running NICDRV load_unload, the NVIDIA Gigabit-Ethernet (nge) driver for the interface controllers fails to attach to the interfaces and the nge interface is unavailable.
Workaround: Unplug the power cable to the server and reboot. This eliminates the occurance of the driver failing to attach.
2. If an nge port is linked to a switch and is forced to 100fdx (with autoneg disabled), but the autoneg of the switch is enabled, then the nge port transfers at 100fdx and the switch transfers at 100hdx. After some data transition, the port hangs. Issuing the plumb/unplumb, commands does not recover from this hang. After rebooting the system, the controllers continue to fail to attach.
Workaround: Unplug the power cable to the server and reboot. This eliminates the occurance of the driver failing to attach.
3. If a nge port is not used for an unspecified duration and the system is rebooted, the fail-to_attach issue persists.
Workaround: Unplug the power cable to the server and reboot. This eliminates the occurrence of the driver failing to attach.
When entering a value that contains spaces for the property binddn under /SP/clients/ldap, the value is incorrectly parsed and results in a bad value.
Workaround: Add additional escape characters to make the value work properly.
When a firmware upgrade from a non-root administrator account is attempted in the ILOM firmware upgrade GUI, upgrade failure messages are displayed.
Workaround: Retry the ILOM firmware upgrade from the root account. If the firmware image is corrupted, then the host-based service processor recovery process is required. For this process, you can use the DOS socflash.exe utility, which is found on the Tools and Drivers CD.
ILOM Service Processor settings for serial port baud rate and flow control on host and Service Processor serial port interfaces are not saved across Service Processor resets.
Workaround: Use 9600 baud or set an alternative baud rate after each Service Processor reset.
The download microcode command fails on certain drives with Solaris 11, and Solaris 10 update 5, Windows OS 5, while the command works with other drives. This failure could be due to the large firmware file size.
Workaround: Download the code on an LSI Host Bus Adapter.
A Service Processor flash from 22.214.171.124 (build 36) to some releases through a USB interface is occasionally fails.
During Service Processor firmware upgrade, ipmiflash gives the error message, "lost contact with host" and exits.
Workaround: When ipmiflash comes back up, the system has been upgraded with the correct version of the firmware.
In rare circumstances, the Integrated Lights Out Manager (ILOM) Service Processor becomes unresponsive on Intelligent Platform Management Interfaces (IPMI), and BIOS displays BMC Not Responding, during boot.
Workaround: Reset the ILOM service processor using GUI, CLI, or SNMP interfaces, if it becomes unresponsive on IPMI interfaces, and BIOS displays BMC Not Responding during boot.
System makes several reboots with memory parity errors in system event log (SEL) on non-existent CPU or DIMM pair.
There is no known workaround for this issue.
After running a combination of uperf and rcp, on-board NICs timeout and network interface connections drop and come back up. The system is using the latest NVIDIA MCP55 driver (0.62) from DRV_PKG_1.25. This issue is also experienced on Solaris.
An ILOM CLI session might lose data if a new image upload fails due to a timeout tftp during download.
Workaround: Close the current ILOM CLI session and open a new session.
The ILOM Service Processor (SP) provides information on sensors and indicators. Physical fan LEDs are not present in ftx.ok2rm.led. They are documented with the wrong header.
Workaround: Ignore fan tray ok2rm LEDs in the user interface, which does not physically exist. Fans are hot-swappable. There is no service procedure to prepare the fans for removal.
You cannot control or monitor the hard drives via the Service Processor or IPMI.
The Ready to Remove and Fault LEDs on the hard drives do not provide reliable information about the state of the hard drive.
The system might fail to boot if a CPU timing or memory timing BIOS setup option is not supported by the installed devices. These options are designed to optimize performance and reliability and should not be changed.
Workaround: Clear CMOS and reboot. For instructions, see your service manual.
A flash upgrade fails when another flash upgrade is already in progress. A message alerts you that an illegal operation is being attempted.
ipmiflash utility for X4140, X4540, and X4150 does not check if a flash upgrade is already in progress, which might cause one or both flash upgrades to fail. There is also a small possibility that the ILOM flash image will be corrupted, requiring flash recovery using the ILOM socflash.exe program.
Workaround: Avoid concurrent flashes. If the ILOM flash image is corrupted, use the ILOM socflash.exe program to recover.
ZFS data synchronization of data slows system performance. Any thread which requires config lock for writing during heavy I/O load can take a long time. Determine if the device needs to be replaced and clear the errors using zpool clear or replace the device with zpool replace command.
The following issues were resolved for this release:
A Kudzu bug prevents the installer from detecting the virtual CD-ROM and floppy or an external USB CD-ROM when the system is populated with a large number of disks.
For more information, refer to this web page:
Workaround: Do one of the following:
When Service Processor boots, there are Linux boot messages on startup. These messages do not provide diagnostic information and can be safely ignored.
When a drive is removed from the chassis, cfgdisk utility does not report the device as removed. When a drive is inserted into the chassis, the event is recorded only after cfgdisk -o connect -d sata location command is executed.
The following issues were resolved for this release:
During installation of Windows 2008 "InstallPack," the installation hangs with a script error. Since this system has an Intel card installed in one of the PCI-E slots, Intel NIC teaming was automatically selected during the installation.
If you are using a physical USB floppy drive connected to the server to supply the mass storage drivers, you must connect the drive to the upper rear USB port to be correctly recognized as A.
If Solaris OS is currently installed, the Windows installer will not correctly display the disk drives. To correctly select the boot drive, press Enter in the drive selection dialog.
A 48-disk system is the only supported configuration. When the system is fully populated with 48 drives, the Windows drive numbers are different than the physical drive numbers. For example, the Windows boot drive number is 24, while the corresponding physical drive number is 0.
For detailed instructions on installing the Windows operating system see the Sun Fire X4540 Server Windows Operating System Installation Guide.
The Windows 2008 server OS installation might fail if the "Reformat ALL internal disks" check box is not selected and a Windows bootable disk is present in one of the non-bootable drives.
Workaround: Use the SIA option of "Reformat ALL internal disks" to install Windows 2008.
When running hd 1.07 on system with a PCIe card installed (with no SAS storage connection), the command hd -q does not return results and hd -x causes the hd program to terminate.
The following issues were found in the documentation:
The Sun Fire X4540 Getting Started Guide lists a document that does not apply to the server. The Sun LSI 106x RAID User’s Guide is not part of the documentation set.
IP Addresses in the Sun Integrated Lights Out Manager 2.0 User’s Guide procedure, “Edit Existing IP Addresses in ILOM Using the CLI” provides instructions where set pendingipnetmask= appears twice in the example. Instead, the line pendingipgateway= should be included.
The Addendum to the Sun Integrated Lights Out Manager 2.0 User’s Guide covers a wide range of x64 servers. Thus, some of the information in that document does not apply to the Sun Fire X4540 server.
The following lists which topics in the Addendum apply to the Sun Fire X4540 servers. All other topics do not apply.
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