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Sun Fire X4170, X4270, and X4275 Servers Service Manual

820-5830-13



Contents

Preface

1. Sun Fire X4170, X4270, and X4275 Servers Overview

1.1 Product Description

1.2 Server Chassis Overview

1.2.1 Infrastructure Boards

1.2.2 Dimensions

1.2.3 Internal System Cables

1.3 Sun Fire X4170, X4270, and X4275 Servers Front Panel Features

1.4 Sun Fire X4170, X4270, and X4275 Servers Back Panel Features

2. Preparing to Service the System

2.1 Safety Information

2.2 Required Tools

2.3 Obtaining the Chassis Serial Number

2.4 Powering On and Off the Server

2.4.1 Power On the Server

2.4.2 Power Off the Server

2.4.3 Power Off the Server Using the Service Processor Command-Line Interface

2.5 Wake On LAN-Remote Power On

2.5.1 WOL Setup Requirements

2.5.2 Enable or Disable WOL in BIOS

2.6 Configuring Support for TPM

2.6.1 Configure TPM Support

2.7 Extending the Server to the Maintenance Position

2.7.1 Extend the Server to the Maintenance Position

2.8 Removing the Server From the Rack

2.8.1 Remove Server From the Rack

2.9 Performing Electrostatic Discharge and Antistatic Prevention Measures

2.9.1 Electrostatic Discharge Safety Measures

2.9.1.1 Using an Antistatic Wrist Strap

2.9.1.2 Using an Antistatic Mat

2.9.2 Use ESD Handling Precautions

2.10 Removing the Top Cover

2.10.1 Remove Top Cover From Sun Fire X4170 and X4270 Servers

2.10.2 Remove Top Cover From Sun Fire X4275 Server

3. Servicing Customer-Replaceable Devices

3.1 Hot-Pluggable Versus Hot-Swappable Devices

3.1.1 Hot-Pluggable Devices

3.1.2 Hot-Swappable Devices

3.2 Servicing Storage Drives

3.2.1 Server Storage Drive Locations

3.2.2 Storage Drive Status LED Reference

3.2.3 Remove Storage Drive

3.2.4 Install Storage Drive

3.3 Servicing Fan Modules

3.3.1 About Server Fans

3.3.2 Fan Module LED Reference

3.3.3 Detecting Fan Module Failure

3.3.4 Remove Fan Module

3.3.5 Install Fan Module

3.4 Servicing Power Supplies

3.4.1 Detecting Power Supply Failure

3.4.2 Power Supply LED Reference

3.4.3 Remove Power Supply

3.4.4 Install Power Supply

4. Servicing Motherboard Components

4.1 Servicing Memory Modules (DIMMs)

4.1.1 DIMM and CPU Physical Layout

4.1.2 DIMM Population Rules

4.1.3 DIMM Rank Classification Labels

4.1.4 Locations of Faulty DIMMs Using ILOM Versus BIOS

4.1.5 Remove Faulty DIMMs

4.1.6 Install DIMMs

4.1.7 Error Correction and Parity

4.2 Servicing the Air Baffle on Sun Fire X4270 and X4275 Servers

4.2.1 Open Air Baffle

4.2.2 Remove Air Baffle

4.2.3 Install Air Baffle

4.3 Servicing PCIe Risers

4.3.1 Remove PCIe Riser From Sun Fire X4170 Server

4.3.2 Install PCIe Riser on Sun Fire X4170 Server

4.3.3 Remove PCIe Riser From Sun Fire X4270 and X4275 Servers

4.3.4 Install PCIe Riser on Sun Fire X4270 and X4275 Servers

4.4 Servicing PCIe Cards

4.4.1 PCIe Card Configuration Guidelines

4.4.2 Remove PCIe Card From Sun Fire X4170 Server

4.4.3 Install PCIe Card on Sun Fire X4170 Server

4.4.4 Remove PCIe Cards From Sun Fire X4270 and X4275 Servers

4.4.5 Install PCIe Cards on Sun Fire X4270 and X4275 Servers

4.5 Servicing the Battery

4.5.1 Remove Battery

4.5.2 Install Battery

4.6 Servicing CPUs

4.6.1 Remove CPU

4.6.2 Install CPU

4.7 Servicing the Motherboard Assembly

4.7.1 Remove Motherboard Assembly

4.7.2 Install Motherboard Assembly

4.8 Resetting Passwords and Clearing CMOS NVRAM

4.8.1 Overview

4.8.2 Reset the BIOS Password and Clear the CMOS NVRAM Using the CLR CMOS Button

5. Servicing Sun Fire X4170 and X4270 Servers Infrastructure Boards and Components

5.1 Servicing the DVD/USB Module

5.1.1 Remove DVD/USB Module

5.1.2 Install DVD/USB Module

5.2 Servicing the Fan Power Boards

5.2.1 Remove Fan Power Board

5.2.2 Install Fan Power Board

5.3 Servicing the Storage Drive Cage

5.3.1 Remove Storage Drive Cage

5.3.2 Install Storage Drive Cage

5.4 Servicing the Storage Drive Backplane

5.4.1 Remove Storage Drive Backplane

5.4.2 Install Storage Drive Backplane

5.5 Servicing the Front Control Panel Light Pipe Assembly

5.5.1 Remove Front Control Panel Light Pipe Assembly

5.5.2 Install Front Control Panel Light Pipe Assembly

5.6 Servicing the Power Distribution Board

5.6.1 Remove Power Distribution Board From Sun Fire X4170 Server

5.6.2 Install Power Distribution Board on Sun Fire X4170 Server

5.6.3 Remove Power Distribution Board From the Sun Fire X4270 Server

5.6.4 Install Power Distribution Board on the Sun Fire X4270 Server

5.7 Servicing the Paddle Card

5.7.1 Remove Paddle Card From Sun Fire X4170 Server

5.7.2 Install Paddle Card on Sun Fire X4170 Server

5.7.3 Remove Paddle Card From Sun Fire X4270 Server

5.7.4 Install Paddle Card on Sun Fire X4270 Server

5.8 Servicing Cables

5.8.1 Remove HDD Cables in a SAS Configuration

5.8.2 Install HDD Cables in a SAS Configuration on Sun Fire X4170 Server

5.8.3 Install HDD Cables in a SAS Configuration on Sun Fire X4270 Server

5.8.4 Remove HDD Cables in a SATA Configuration (Sun Fire X4170 Server Only)

5.8.5 Install HDD Cables in a SATA Configuration (Sun Fire X4170 Server Only)

5.8.6 Change HDD Cables From SAS to SATA (Sun Fire X4170 Server Only)

5.8.7 Change HDD Cables From SATA to SAS (Sun Fire X4170 Server Only)

5.8.8 Remove Power Distribution Board Cable

5.8.9 Install Power Distribution Board Cable

6. Servicing Sun Fire X4275 Server Infrastructure Boards and Components

6.1 Servicing the Fan Power Board

6.1.1 Remove Fan Power Board From Sun Fire X4275 Server

6.1.2 Install Fan Power Board on Sun Fire X4275 Server

6.2 Servicing the Storage Disk Expander Card

6.2.1 Removing the Sun Fire X4275 Server Storage Disk Expander Card

6.2.2 Install Storage Disk Expander Card on Sun Fire X4275 Server

6.3 Servicing the Storage Drive Backplane

6.3.1 Remove Storage Drive Backplane From Sun Fire X4275 Server

6.3.2 Install Storage Drive Backplane on Sun Fire X4275 Server

6.4 Servicing the Front Control Panel Light Pipe Assembly From Sun Fire X4275 Server

6.4.1 Remove Front Control Panel Light Pipe Assembly From the Sun Fire X4275 Server

6.4.2 Install Front Control Panel Light Pipe Assembly on Sun Fire X4275 Server

6.5 Servicing the Power Distribution Board

6.5.1 Remove Power Distribution Board From Sun Fire X4275 Server

6.5.2 Install Server Power Distribution Board on the Sun Fire X4275 Server

6.6 Servicing the Connector Break Out Board

6.6.1 Remove Connector Break Out Board From Sun Fire X4275 Server

6.6.2 Install Connector Break Out Board on Sun Fire X4275 Server

6.7 Servicing Cables

6.7.1 Remove Storage Drive Cable in a SAS Configuration From Sun Fire X4275 Server

6.7.2 Install Storage Drive Cable in a SAS Configuration on Sun Fire X4275 Server

6.7.3 Remove Power Distribution Board Cable From Sun Fire X4275 Server

6.7.4 Install Power Distribution Board Cable on Sun Fire X4275 Server

7. Returning the Server to Operation

7.1 Install Top Cover

7.1.1 Install Top Cover

7.2 Reinstalling the Server in the Rack

7.2.1 Reinstall Server in Rack

7.3 Returning the Server to the Normal Rack Position

7.3.1 Return the Server to the Normal Rack Position

7.4 Powering On the Server

8. Troubleshooting The Server and Restoring ILOM Defaults

8.1 Troubleshooting The Server

8.1.1 Sun Diagnostic Tools

8.1.2 Diagnostic Tool Documentation

8.2 Restoring ILOM Defaults

8.2.1 Accessing the Preboot Menu

8.2.1.1 Prerequisites for Accessing the Preboot Menu

8.2.1.2 Access to the Preboot Menu

8.2.1.3 Edit Preboot Menu for Remote Access

8.2.1.4 Edit Mode Settings in Preboot Menu.

8.2.2 Restoring the Factory Default ILOM Root Password

8.2.2.1 Restore ILOM Root Password to Factory Default Using the Preboot Menu

8.2.3 Restoring ILOM Access to the Serial Console

8.2.3.1 Restore Access to the Serial Console Using the Preboot Menu

8.2.4 Restoring the SP Firmware Image

8.2.4.1 Prerequisite for Restoring SP Firmware Using Preboot Menu

8.2.4.2 Special Recovery Considerations for Systems Running ILOM Firmware 2.0.2.17 or Later

8.2.4.3 Restore the SP Firmware Image Using the Preboot Menu

8.2.5 Preboot Menu Command Summary

A. Connector Pinouts

A.1 Serial Management Port Connector

A.2 Network Management Port Connector

A.3 Video Connector

A.4 USB Connectors

A.5 Gigabit-Ethernet Connectors

B. Sun Fire X4170 Server Illustrated Parts Breakdown

B.1 Sun Fire X4170 Server Components

C. Sun Fire X4270 Server Illustrated Parts Breakdown

C.1 Sun Fire X4270 Server Components

D. Sun Fire X4275 Server Illustrated Parts Breakdown

D.1 Sun Fire X4275 Server Components

E. Configuring BIOS Settings

E.1 Using BIOS Setup Utility Menu Items

E.2 BIOS Setup Screens Overview

E.3 BIOS Setup Utility Menu Screens

E.3.1 BIOS Main Menu Screens

E.3.2 BIOS Advanced Menu Screens

E.3.3 BIOS PCI Menu Screens

E.3.4 BIOS Boot Menu Screens

E.3.5 BIOS Security Menu Screens

E.3.6 BIOS Chipset Menu Screens

E.3.7 BIOS Exit Menu Screens

E.4 Default BIOS Power-On Self-Test (POST) Events

E.5 BIOS POST F1 and F2 Errors

E.6 Ethernet Port Device and Driver Naming

Index