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Sun Fire X4170, X4270, and X4275 Servers Product Notes

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Updated: July 2018
 
 

Hardware Known Issues

Table 1  Hardware Known Issues
Bug ID
Description
27441441
SP Might Reboot Under Heavy Workload
Issue:
The service processor (SP) on the Sun Fire X4170 M2 Server or Sun Fire X4270 M2 Server might reboot under a heavy workload due to lack of memory caused by a Sun Fire X4170 M2/X4270 M2 Oracle ILOM memory limitation.
Affected hardware and software:
  • Sun Fire X4170, X4270, and X4275 Servers

  • Supplemental Releases 2.8 and 2.8.1

  • Oracle ILOM 3.2.11.20, or later

Workaround:
To prevent SP reboots from occurring when upgrading to Oracle ILOM 3.2.x.x, or later (or to prevent SP reboots on a system already upgraded to Oracle ILOM 3.2.x.x, or later), follow these guidelines:
  1. When running the Oracle ILOM Snapshot utiltiy, run the fewest number of command-line interface (CLI) or web interface sessions necessary. Keep only one interface session running, and ideally, run the Snapshot utility using the CLI. Do not run multiple tasks concurrently in different interface sessions.

  2. If you need to run multiple interface sessions, run up to a maximum of five sessions. The five-session limitation can include all CLI sessions, four CLI sessions with one web interface session, or four CLI sessions with one Remote System Console session. Avoid running or trying to open more than one web interface session or more than one Remote System Console session simultaneously with the CLI sessions.

  3. When updating Oracle ILOM, use the load -source PKG_URL CLI command with the PKG_URL as a TFTP/FTP/SFTP-based protocol. Do not use an HTTP/HTTPS protocol in the package URL, if possible. Avoid updating Oracle ILOM using the web interface by uploading a package file or providing a PKG_URL. If the Oracle ILOM update fails, Oracle ILOM will boot into Preboot. Use the CLI net flash command to rescue the update with the flash file in the release:

    1. Use the net config command to set ipdiscovery, managementport, and other configurations. (You can list the configuration parameters using the show command.)

    2. Use the net dhcp command to obtain the IP address if ipdiscovery is configured as DHCP.

    3. Use the net flash TFTP-server-IP-address path-to-flash-file command to flash Oracle ILOM.

6824822
Misleading "MB/R#/PCIE#/P" Log Entries When PCIe Card Is Not Present
Issue:
Event log messages are misleading when the host is reset on a server with no PCIe card connected on Riser 2. Present, absent, hot insertion, and removal messages appear in the event log about this absent device while no messages appear about the other PCIe cards that are connected.
Affected hardware and software:
  • Sun Fire X4170, X4270, and X4275 Servers

  • Supplemental Releases 1.0 through 2.8.1

Workaround:
Upgrade the Oracle ILOM firmware version to 3.0.9.19.a or later.
6912443
Hard Drives Can Be Difficult to Remove From Right-Side Drive Bays
Issue:
Hard drives in the right-side drive bays can be difficult to remove.
Affected hardware:
  • Sun Fire X4170, X4270, and X4275 Servers

Workaround:
Until a mechanical fix is implemented, use the following procedure to remove hard drives from right-side drive bays.
  1. Press the drive to the right. See Step 1 in the following figure.

  2. Push in on the drive, while holding it pressed to the right. See Step 2 in the following figure.

  3. Press the drive Eject button and pull on the Eject lever. See Step 3 in the following figure.

  4. Use the Eject lever to slide the drive out of the bay. See Step 4 in the following figure.

6938599
Incorrect Ordering Listed on the Top Cover Service Label.
Issue:
The top cover service label (on the lid) of the Sun Fire X4275 has incorrect ordering listed for the Right LED Label. Some systems manufactured before September 2009 also have incorrect labeling on the front right ear. The top cover lists the LED order as:
  • Rear PS

  • Temperature

  • Top Fan

Affected hardware and software:
  • Sun Fire X4275 Server

  • Supplemental Releases 1.0 through 2.8.1

Workaround:
The correct order is:
  • Top Fan

  • Rear PS

  • Temperature

6795890
USB Devices Are Not Shown in BIOS Boot Order When Using a CompactFlash Device
Issue:
In rare cases, when a CompactFlash device is connected using the CompactFlash connector, some USB devices might not be accessible in the BIOS boot list.
Affected hardware and software:
  • Sun Fire X4170, X4270, and X4275 Servers

  • Supplemental Releases 1.0 through 2.8.1

Workaround:
Reboot the system. If the problem persists after the reboot, initiate a service call.
6858722
PCIe Errors Reported with QLE2562 or QLE2560 Card Attached Using Active Riser
Issue:
If the Sun QLogic QLE2562-based, 8 Gigabit/second PCI-E Dual FC Host Adapter (SG-XPCIE2FC-QF8-Z) or Sun QLogic QLE2560-based, 8 Gigabit/second PCI-E Single FC Host Adapter (SG-XPCIE1FC-QF8-Z) is placed in PCIe slot 1, 2, 4, or 5, a stream of correctable PCIe errors will be reported. This can cause performance issues and operating system stability issues due to the large number of errors received.
Affected hardware and software:
  • Sun Fire X4270 and X4275 Servers

  • Supplemental Releases 1.0 through 2.8.1

Workaround:
The Sun QLE2562-based or QLE2560-based cards must be placed in PCIe slot 0 or 3 only.