System Administration Guide

Troubleshooting a System Crash Checklist

Use this checklist when gathering system data for a crashed system.

Item 

Your Data 

Is a core file available? 

 

Identify the operating system release and appropriate software application release levels. 

 

Identify system hardware. 

Include prtdiag output from sun4d systems.

 

Are patches installed? If so, include showrev -p output.

 

Is the problem reproducible? 

 

Does the system have any third-party drivers? 

 

What was the system doing before it crashed? 

 

Were there any unusual console messages right before the system crashed? 

 

Did you add any parameters to the /etc/system file?

 

Did the problem start recently?