Installation Problems

This section addresses the following problems you might encounter during installation:

• Installation Fails Due to Remaining Files During Uninstallation

• Windows Installer Errors

• Silent Installation Fails

• Silent Installation Fails: “Response File Is Incompatible or Corrupted”

• Unexpected External Errors

Installation Fails Due to Remaining Files During Uninstallation

If uninstallation fails, components that should have been removed might remain on your host system. In such a case, you must manually remove the components before you reinstall Java ES.

To Remove Remaining Files

The following cleanup steps are required before reinstalling the Java ESafter a failed installation or a failed unconfiguration.

1. Ensure that all the Java ES services are stopped and removed from the Control Panel > Administrative Tools > Services menu.

2. Delete any previously installed Sun folder. If you are not able to delete the folder, restart the system and then delete the folder.

3. Check for any remaining service entries. If any service entry is remaining in Services, you need to clean up the registry by removing the entries. Possible entries are listed in the following table.

   Component Name	Service Entry
   Common Agent Container	Common Agent Container 2 (#CRC:default)
   HADB	HADB4.4MgmtAgent
   Message Queue	MQ3.7UR1_Broker
   Portal Server	sra.gateway.srainstance sra.netletproxy.srainstance sra.rewriterproxy.srainstance
   WebAdminServer	https-admserv70
   Web Console	Web Console 3.0.2 console
   Web Proxy Server	Sun Java System Socks Server 4.0.4 (server1) Sun Java System Web Proxy Server 4.0.4 (proxy-server1) Sun Java System Web Proxy Server 4.0.4 Administration Server
   Web Server	Sun Java System Web Server 7.0 (https-hostname.domainname) Sun Java System Web Server 7.0 Administration Server

4. Clean up the registry.

   Delete HKEY_LOCAL_MACHINE\Software\Sun Microsystems\Entsys5\Installer.

5. If you perform any of the previous steps, restart the system before you start the installation.

Windows Installer Errors

Installation can fail due to the following Windows installer error.

• Error 1603 - Fatal error during installation: The error occurs if the target host is Windows 2003 Enterprise Server with SP1. The possible causes of this error are mentioned at http://support.microsoft.com/default.aspx?scid=kb;en-us;834484.

  In such case, you need to install the Update for Windows 2003 Enterprise Server SP1 from :http://support.microsoft.com/kb/898715.

Silent Installation Fails

If you edited the response file, you might have introduced errors. For example, check the following:

• Are all local host parameters set and are they set to consistent values?

• Are parameter values in the correct case?

• Did you delete a required parameter without typing a replacement?

• Are all port numbers valid and unassigned?

Resolve the problem and regenerate the response file as described in Creating a Response File.

Silent Installation Fails: “Response File Is Incompatible or Corrupted”

If you are using a response file that was created on the same platform on which you are using the response file, the problem might be due to an unknown file corruption error. Try to generate a new response file and reinstall.

For more information, refer to Creating a Response File.

Unexpected External Errors

Possible causes for external errors are the following:

• Power failure or system failure

• Pressing Control-C or killing the installer from the task manager to stop the installer process

If the failure occurred during the installation or configuration process, you probably have a partial installation. Run the uninstallation program. If the uninstallation program fails, follow the instructions under Installation Fails Due to Remaining Files During Uninstallation.