This section addresses the following problems you might encounter during installation:
Installation Fails Due to Remaining Files During Uninstallation
Silent Installation Fails: “Response File Is Incompatible or Corrupted”
If uninstallation fails, components that should have been removed might remain on your host system. In such a case, you must manually remove the components before you reinstall Java ES.
The following cleanup steps are required before reinstalling the Java ESafter a failed installation or a failed unconfiguration.
Ensure that all the Java ES services are stopped and removed from the Control Panel > Administrative Tools > Services menu.
Delete any previously installed Sun folder. If you are not able to delete the folder, restart the system and then delete the folder.
Check for any remaining service entries. If any service entry is remaining in Services, you need to clean up the registry by removing the entries. Possible entries are listed in the following table.
Component Name |
Service Entry |
---|---|
Common Agent Container |
Common Agent Container 2 (#CRC:default) |
HADB |
HADB4.4MgmtAgent |
Message Queue |
MQ3.7UR1_Broker |
Portal Server |
sra.gateway.srainstance sra.netletproxy.srainstance sra.rewriterproxy.srainstance |
WebAdminServer |
https-admserv70 |
Web Console |
Web Console 3.0.2 console |
Web Proxy Server |
Sun Java System Socks Server 4.0.4 (server1) Sun Java System Web Proxy Server 4.0.4 (proxy-server1) Sun Java System Web Proxy Server 4.0.4 Administration Server |
Web Server |
Sun Java System Web Server 7.0 (https-hostname.domainname) Sun Java System Web Server 7.0 Administration Server |
Clean up the registry.
Delete HKEY_LOCAL_MACHINE\Software\Sun Microsystems\Entsys5\Installer.
If you perform any of the previous steps, restart the system before you start the installation.
Installation can fail due to the following Windows installer error.
Error 1603 - Fatal error during installation: The error occurs if the target host is Windows 2003 Enterprise Server with SP1. The possible causes of this error are mentioned at http://support.microsoft.com/default.aspx?scid=kb;en-us;834484.
In such case, you need to install the Update for Windows 2003 Enterprise Server SP1 from :http://support.microsoft.com/kb/898715.
If you edited the response file, you might have introduced errors. For example, check the following:
Are all local host parameters set and are they set to consistent values?
Are parameter values in the correct case?
Did you delete a required parameter without typing a replacement?
Are all port numbers valid and unassigned?
Resolve the problem and regenerate the response file as described in Creating a Response File.
If you are using a response file that was created on the same platform on which you are using the response file, the problem might be due to an unknown file corruption error. Try to generate a new response file and reinstall.
For more information, refer to Creating a Response File.
Possible causes for external errors are the following:
Power failure or system failure
Pressing Control-C or killing the installer from the task manager to stop the installer process
If the failure occurred during the installation or configuration process, you probably have a partial installation. Run the uninstallation program. If the uninstallation program fails, follow the instructions under Installation Fails Due to Remaining Files During Uninstallation.