Chapter 5 Troubleshooting OpenSSO Issues

This chapter provides solutions to some common problems you may encounter when using the OpenSSO Add-On.

Reporting Problems With the OpenSSO Add-On

If you encounter a problem with the OpenSSO Add-On that is not listed in this chapter, contact your Sun support representative.

Problem:

Infinite redirection after two or more successful logins when OpenSSO is configured.

Solution:

Enable cookie encode true in the OpenSSO server configuration.

Problem:

After enabling the OpenSSO Add-On, cannot log in as Web Space Server administrator.

Solution:

Create the “Web Space Admin” user in the OpenSSO server first and then try to login again.

Problem:

The OpenSSO organizations are not displayed for the admin user in the Community mapping portlet.

Solution:

Verify that the admin user has the Top Level Admin Role assigned. The steps for doing this depend on the authentication server configuration:

If Using OpenSSO

Follow the instructions for creating an admin user account in Preparing the Web Space Server Administrator Account.
If Using Access Manager or OpenSSO With Directory Server
1. Log in to the authentication server using the administrator account.
2. Navigate to the name of the user you want to use as the Web Space Server administrator.
3. Navigate to the Roles tab.
4. Select the and add the Top Level Admin role to the user.

Problem:

Forgot to update AMConfig.properties and portal-ext.properties files before running the OpenSSO Add-On installer.

Solution:

Refer to the instructions in Customizing the OpenSSO Add-On, entering the required AMConfig.properties and portal-ext.properties properties described in Installing the OpenSSO Add-On.