Key Error Messages

Error connecting to VDM server:javax.net.ssl.SSLException:java.lang.RuntimeException:Unexpected error:java.security.InvalidAlgorithmParameterException:the trustAnchors parameter must be non-empty

Cause:

The SSL certificate is not set up correctly on the Sun Ray Server. 

Solution:

See Enabling SSL.

This desktop is currently not available. Please try connecting to this desktop again later,or contact your system administrator. The desktop sources for this desktop are not responding. Please try connecting to the desktop again later, or contact your system administrator.

Cause:

The desktop is not set up properly, or is already in use. For example: 

• Someone is logged into the machine (over remote desktop or via the console in VMware vCenter).

• The machine is powering on/off, or suspending.

• No free desktops exist for that user.

• VMware View Agent is not installed on the desktop, or is not working correctly. Check that the desktop status is available in VMware View Connection Server.

• Active Directory and/or DNS is not set up properly on the desktop.

• There is a network communication problem between VMware View Connection Server and the desktop.

• A Windows firewall is blocking connections to the desktop.

Connection tunneling is required to connect to the desktop, but it is not supported by this client.

Cause:

Connection tunneling is not supported by SRVC 1.1. 

Solution:

Disable connection tunneling. 

• For VDM 2/2.1, open the VMware View Connection Server web administration, go to Configuration, and enable Direct Connection to Desktop.

• For VMware View Manager 3, open the VMware View Connection Server web administration, go to Configuration, then VDM Servers, then Edit, and enable Direct Connection to Desktop. See Configuring VMware View Connection Server.

Exception in thread "main" java.lang.NoClassDefFoundError

Cause:

An incorrect version of Java software is in use. 

Solution:

Install Java version 1.5 or 1.6. 

Desktop tries to open, but immediately disconnects

Cause:

Diagnose the problem further. 

Solution:

Try to connect to the desktop manually from the Sun Ray server using the /opt/SUNWuttsc/bin/uttsc desktop-IP command. A remote desktop connection to the virtual machine should open. If it fails, it can provide an error message with further information.