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Sun Gathering Debug Data for Sun Java System Messaging Server

ProcedureTo Collect Debug Data on a Messaging Server Webmail Problem

Use this task to collect data for a Webmail problem. The most common problems are related to incorrect translation of fields when using a localized Messaging Server interface.

  1. Collect the general system information as explained in To Collect Required Debug Data for Any Messaging Server Problem.

  2. Take a snapshot of the problematic screen(s).

  3. Note the step-by-step procedure to reproduce the problem with a test case.

    Note –

    The Sun Support Center does not support Webmail customizations. Contact your sales representative for those problems.