General Connections

Does the user have a valid UNIX account?

To make sure that the server recognizes the user name, attempt to open a telnet session from the client, with that user name.

If you cannot complete a process from a PC, can you complete it from UNIX?

If you can perform the process from UNIX, you may have incorrect attach point configuration or client connection--but keep in mind that you cannot replicate all actions performed from a PC, on UNIX. Open a telnet session and try the process from UNIX. For example, if you have printing problems, telnet to the server and use the lpr command to send a file to the printer. If the action works under UNIX, check the client and server configurations from the TotalAdmin sphere.

Did you correctly configure the transport protocol?

Check this using another program. For example, to check the TCP/IP configuration, use ping from UNIX.