Troubleshooting Checklist

If you are having problems using Versioning or FreezePointing, use the following checklist to rule out some of the most common reasons for the problem:

• Is the tool installed correctly?

  If not, contact your system administrator. You can also read Sun WorkShop installation documentation.

• Is /opt/bin in your PATH?

  If not, see Sun WorkShop installation documentation for information on how to add /opt/bin to your PATH.

• Is /usr/lang in your PATH?

  If not, see Sun WorkShop installation documentation for information on how to add /usr/lang to your PATH.

• Is the HELPPATH environment variable set?

  Versioning relies on finding the vertool.info file in or near the directory that contains vertool. Freezepointing relies on finding the freezepoint.info file in or near the directory that contains freezepoint. On-line help is available for each control, window, pane, and error message displayed on the screen. See "Error Messages"" for a list of the Versioning and Freezepointing error messages and instructions on what to do next.

• Do you have enough swap space?

  If you receive a message stating "Request for xxx bytes of memory failed," you have run out of swap space. Use the mkfile(8) and swapon(8) commands to create more swap space or abort some existing processes (windows) to free up swap space. To determine which processes occupy significant swap space, use the ps uagx command and look in the SZ column. To determine how much swap space you have, use the pstat -s command.

• Does your window system have enough resources?

  If Versioning or Freezepointing cannot activate a pop-up window, your window system may be running out of resources. Contact your system administrator for help.