Troubleshooting

If the Authenticator selection page does not display or you receive an error message, such as Connection refused, try the following steps:

• Stop and restart the i-Planet gateway

  # /opt/SUNWsnrp/bin/iplanet_gw stop # /opt/SUNWsnrp/bin/iplanet_gw start

• Make sure the firewall is allowing connections through port 443

• Stop and restart the i-Planet server

  # /opt/SUNWjeev/bin/iplanet_serv stop # /opt/SUNWjeev/bin/iplanet_serv start