APPENDIX B

Troubleshooting





This section discusses some o the possible errors that you may encounter while installing or using SMCS on either the server or client side.


SMCS Server- Side Troubleshooting

Following is a listing of possible server errors and their resolutions.

TABLE  B-1   Sun Messaging Connectivity Services Server Admin Errors
User Errors
Resolution

The user could not be authenticated with SMCS

User or password is incorrect

SMCS has not yet been initialized

/opt/SUNWmail/sbin/smcs initialize

The directory is not configured properly to work with SMCS

SMCS initial directory items missing

The directory server does not appear to be running

/etc/initd/slapd start

There are not enough available licenses for the channel

restricted number of channels

There are no licenses for the channel

/var/opt/SUNWmail/gtw/lic/license.dat

A method invocation error occurred

Some java component is missing

Could not read or write the PMDF configuration file

/etc/opt/SUNWmail/imta/imta.cnf

The SMCS shell process encountered an error starting up

can not run /opt/SUNWmail/sbin/smcs

The SMCS shell process was interrupted

/opt/SUNWmail/sbin/smcs was killed

The SMCS shell process encounterd an error

problem with /opt/SUNWmail/sbin/smcs

The SMCS internal router channel is not configured

Dir problem/Previous setup had failed

The SMCS internal router channel server is <channel_name>

Dir problem/Previous setup had failed

The <channel_name> channel server is {1}

running normally

starting up

stopped due to an error

stopping

not responding

not running

invalid for unknown reasons

The <channel_name> channel shared directory {1}

does not exist

has insufficient permissions

The <channel_name> channel transport server is {1}

running normally

starting up

stopped due to an error

stopping

not responding

not running

invalid for unknown reasons

The <channel_name> channel lan gateway client is {1}

running normally

starting up

stopped due to an error

stopping

not responding

not running

invalid for unknown reasons

The <channel_name> channel NJE transport server is {1}

running normally

starting up

stopped due to an error

stopping

not responding

not running

invalid for unknown reasons

The <channel_name> channel is not configured

Directory problem/Previous config failed

The <channel_name> channel has not been started

The <channel_name> channel NJE transport has not been started

The SMCS administraive logging mechanism failed

Login to MMAD failed as admin


SMCS Client-Side Troubleshooting

Following is a listing of possible server errors and their resolutions.


Microsoft Mail Client Troubleshooting

TABLE  B-2   Sun Messaging Connectivity Services Microsoft Mail Client Errors
User Errors
Resolution

Error spawning SMTPGET.EXE

Invalid program directory in config

Error changing to MAILDATA directory

Invalid data directory in config

Bad ID or Password

Invalid Admin name or password in config

connect failed: Connection timed out

Invalid SPX address, server is not running

server socket or server name doe not match what is on the server

fopen(P:\MSMAIL\OUT\heartb.eat): No such file or directory

Path to file share is incorrect

Access rights are incorrect

151 - 1 - 0 - Unknown service SMTP

Update From/Update to are wrong in config




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