About This Document


This document provides a description of the basic components of the BuyerXpert/SellerXpert 4.1 product, including a functional overview and a high-level discussion of architecture and configuration.

This preface contains the following sections:

• Audience

• What's in This Document

• Documentation Conventions

• Documentation

• How to Use the Online Help

• Product Support

Audience

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The audience for this document is any person who is involved in selecting, implementing, administering or working within the BuyerXpert/SellerXpert environment.

What's in This Document

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The following list summarizes what each chapter covers.

If you want to know about this	See this chapter
Description of contents of this guide; listing of documentation; information on product support	"About This Document"
Description of the features of BuyerXpert/SellerXpert, overview of platform, infrastructure, and customization	Chapter 1 "What Is BuyerXpert/SellerXpert?"
Overview of the users and applications of BuyerXpert/SellerXpert	Chapter 2 "How Does BuyerXpert/SellerXpert Work?"
Description of the graphical interfaces, online help, reports, and utilities	Chapter 3 "How Do I Use BuyerXpert/SellerXpert?"
BuyerXpert/SellerXpert terminology	"Glossary"

Documentation Conventions

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This document uses the following conventions:

• The monospace font is used for sample code and code listings, Application Program Interface (API) and language elements (such as method names and property names), file names, path names, directory names, Hypertext Markup Language (HTML) tags, and any text that must be typed on the screen.

• The italic font is used in code to represent placeholder parameters (variables) that should be replaced with an actual value.

• Brackets ([]) are used to enclose optional parameters.

• A slash (/) is used to separate directories in a path. (Windows NT supports both the slash and the backslash.)

Documentation

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Documentation for all iPlanet products can be found online in Portable Document Format (PDF) and HTML formats at the following web site:

http://docs.iplanet.com/docs/manuals/

The BuyerXpert/SellerXpert documentation set includes:

• Release Notes—Contains important information on the current release. Read this document before working with the new BuyerXpert/SellerXpert release.

• Installation Guide—Provides instructions for installing the SellerXpert product and its enabling software.
  

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  Note	Instructions for installing BuyerXpert can be found under the BuyerXpert link at the same URL.

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• Administrator's Guide—Provides reference information and instructions on administering a fully-installed BuyerXpert/SellerXpert system.

• Admin interface Help—Provides guidelines and instructions for using the graphical administrative interface to administer BuyerXpert/SellerXpert.

• User interface Help—Provides guidelines and instructions for performing the tasks of BuyerXpert/SellerXpert.

• Catalog interface Help—Provides guidelines and instructions for managing catalogs.

The following documentation contains additional information relevant to using this BuyerXpert/SellerXpert document:

• Actuate documentation

• ECXpert Administration Guide

• ECXpert Operations Reference Manual

How to Use the Online Help

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When using BuyerXpert/SellerXpert, click Help in any window to open a page that explains the fields and components of that window. You can then navigate to other parts of Help using the Help table of contents and index.

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Note	To view the full Help table of contents listing, you may need to make your browser window larger.

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Because Help is viewed in a browser window, you can use the navigational tools of the browser as well as the navigational tools within Help. For example, you can use browser commands to print, find information, and copy and paste.

Product Support

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If you have problems with your system, contact iPlanet customer support using one of the following mechanisms:

• iPlanet online support web site at:

  http://www.iplanet.com/support/online/

  From this location, the CaseTracker and CaseView tools are available for logging problems.

• The telephone dispatch number associated with your maintenance contract

So that the technical support staff can best assist you in resolving problems, please have the following information available when you contact support:

• Description of the problem, including the situation where the problem occurs and its impact on your operation

• Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem

• Detailed steps on the methods you have used to reproduce the problem

• Any error logs or core dumps