About This Document


This document provides a description of the basic components of the iPlanet BuyerXpert 4.5 product, including a functional overview and a high-level discussion of architecture and configuration.

This preface contains the following sections:

• Audience

• What's in this Document

• Documentation Conventions

• Documentation

• How to Use the Online Help

• Product Support

Audience

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The audience for this document is any person who is involved in selecting, implementing, administering or working with the iPlanet BuyerXpert product.

What's in this Document

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The following list summarizes what each chapter covers.

If you want to know about this	See this chapter
Description of contents of this document; listing of documentation; information on product support	"About This Document"
Overview of the features, platform, infrastructure, and customization of iPlanet BuyerXpert; description of interoperability with iPlanet Market Maker.	"What Is iPlanet BuyerXpert?"
Overview of the how the users and applications of iPlanet BuyerXpert work	Chapter 2 "How Does iPlanet BuyerXpert Work?"
Description of the graphical interfaces, online help, reports, and utilities	Chapter 3 "How Do I Use iPlanet BuyerXpert?"
Product terminology	"Glossary"

Documentation Conventions

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This document uses the following conventions:

• The monospace font is used for sample code and code listings, Application Program Interface (API) and language elements (such as method names and property names), file names, path names, directory names, Hypertext Markup Language (HTML) tags, and any text that must be typed on the screen.

• The italic font is used in code to represent placeholder parameters (variables) that should be replaced with an actual value.

• Brackets ([]) are used to enclose optional parameters.

• A slash (/) is used to separate directories in a path. (Windows NT supports both the slash and the backslash.)

Documentation

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Documentation for all iPlanet products can be found online in PDF and HTML formats at the following web site:

http://docs.iplanet.com/docs/manuals/

The iPlanet BuyerXpert documentation collection includes:

• Release Notes—Contains important information on the current release. Read this document before working with the new iPlanet BuyerXpert release.

• Installation Guide—Provides instructions for installing the product.

• Administrator's Guide—Provides reference information and instructions on administering a fully-installed iPlanet BuyerXpert system.

• Admin interface Help—Provides guidelines and instructions for using the graphical administrative interface to administer iPlanet BuyerXpert.

• User interface Help—Provides guidelines and instructions for performing the tasks of iPlanet BuyerXpert.

• Catalog interface Help—Provides guidelines and instructions for managing catalogs.

The following documentation contains additional information relevant to using the iPlanet BuyerXpert products:

• Actuate documentation (see the Actuate web site)

• ECXpert Administration Guide

• ECXpert Operations Reference Manual

How to Use the Online Help

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When using iPlanet BuyerXpert, click Help in any window to open a page that explains the fields and components of that window. You can then navigate to other parts of Help using the Help table of contents and index.

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Note	To view the full Help table of contents listing, you may need to make your browser window larger.

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Because Help is viewed in a browser window, you can use the navigational tools of the browser as well as the navigational tools within Help. For example, you can use browser commands to print, find information, and copy and paste.

Product Support

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How to Report Problems

If you have problems with iPlanet BuyerXpert, contact iPlanet customer support using one of the following mechanisms:

• iPlanet online support web site at:

  http://www.iplanet.com/support/support_services_10_0.html

  From this location, the Online Support Center is available for logging problems.

  The telephone dispatch number associated with your maintenance contract.

So that the technical support staff can best assist you in resolving problems, please have the following information available when you contact support:

• Description of the problem, including the situation where the problem occurs and its impact on your operation

• Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem

• Detailed steps on the methods you have used to reproduce the problem

• Any error logs or core dumps