Java Desktop System Release 3 Troubleshooting Guide

Chapter 2 Known Issues With Applications

This chapter describes known issues with specific applications in the Java Desktop System Release 3.

2.1 Archive Manager

2.1.1 Archive Manager Does Not Display Multibyte Characters

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 5069958 

The application does not display multibyte characters in filenames. 

Solution  

Use .zip or .jar files as the archive format.

2.2 File Manager

2.2.1 Deletion of Files Does Not Work

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 6203010, 5105006 

You can only delete files from your own home directory file system.  

Solution  

Open a terminal window and use the command line to delete files outside your own home directory file system. 

2.2.2 Cannot View Files in the Trash Folder

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 6192112 

If you delete files or move files to the Trash folder using File Manager you might not be able to see the files in the Trash folder.  

Solution  

Open a terminal window and use the command line to work with the Trash folder. 

Use the following commands: 

  • cp: copy files

  • mv: move files

  • ls: view files

2.3 Java Desktop System Online Help

2.3.1 Online Help Freezes When You Try to Open Missing Files

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 5090731  

If you try to open an online help file which does not exist, an error dialog is be displayed. Unless you click the Ok button, the online help system freezes.

Solution  

You must click the Ok button in the error dialog.

2.4 Login

2.4.1 Using dtlogin Remote Connection Problems

Platform 

Platform:

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 6203727 

If you use dtlogin remote connection, you cannot connect to the GNOME Display Manager from certain systems.

Solution  

You must specify the IP address instead of the host name when prompted to select the remote login. 

2.4.2 Error Message on Login

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

You may encounter the following error message when you log in to a Java Desktop System session: 

Could not look up internet address for hostname. This will prevent GNOME from operating correctly. It may be possible to correct the problem by adding hostname to the file /etc/hosts

Solution  

Ensure that your hostname is set up correctly. Perform the following: 

  • Set the hostname in the /etc/hosts file as follows:

    127.0.0.1 localhost loghost hostname localhost.localdomain

  • Ensure that your hostname is listed in the /etc/nodename file. This file must also contain the following line:

    127.0.0.1 localhost loghost hostname localhost.localdomain

  • Add the following entry to the /etc/inet/ipnodes file:

    127.0.0.1 hostname

In each case, hostname is your system name.

2.5 Mozilla

2.5.1 Some Keyboard Shortcuts do not Work

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 6192644 

The keyboard shortcut Ctrl+Home does not work correctly when browsing www.yahoo.com and www.mozilla.org with Mozilla.

When caret browsing is on, this keyboard shortcut moves the caret to the beginning of the web page 

Solution  

Press F7 to turn off caret browsing. Ctrl+Home now works correctly.

2.6 Text Editor

2.6.1 Cannot Input Multibyte Characters

Platform 

  • Solaris OS for SPARC systems

  • Solaris OS for x86 systems

Problem  

Change Request Number: 4937266 

When you enable the Auto Indent function in the gedit text editor, you cannot input multibyte characters correctly.

Solution  

Disable the Auto Indent function. Perform the following steps:

  1. Choose Edit ->Preferences.

  2. In the Categories list, select Editor, then Auto Indent.

  3. Deselect the Enable auto indentation option.