How-To Send Explorer Files to Sun

Sun SFT has the ability to recognize two distinct types of Explorer files. It is important that you understand the distinction because there are differences in how Sun SFT processes each type, and how these files are processed at Sun.

• proactive files

  At Sun, proactive Explorer files are routed to Sun's Risk Analysis Engine

• reactive/on-demand files

  By default, Sun SFT gives priority to the reactive/on-demand files. At Sun, reactive Explorer files are routed to Sun Support Services personnel for analysis.

When working with Sun Support Services, you might be asked to send an Explorer file for extended diagnostics and troubleshooting. Once Sun SFT is installed and configured, it can be used to send high-priority Explorer files. When you run Explorer, include the -C option and the Sun Support Services Service Request number. For example:

explorer -C 12345678 -options

This causes Sun SFT to prioritize the delivery of this Explorer file ahead of other files that might be queued, and it will deliver the file to a Sun-internal location where it can be readily accessed by Sun Support Services. Complete Explorer documentation is available on http://docs.sun.com