Configure MOS to Enable Oracle System Assistant Updates

Before allowing the server to download a platform software release update, Oracle System Assistant first verifies that the server has download entitlement with My Oracle Support (MOS). A server has entitlement when the server serial number has an association with a valid MOS Customer Support Identifier (CSI). If this association has not been made prior to attempting the Get Updates task, Oracle System Assistant will not be able to verify entitlement, and the update process halts at the Get Updates Sign-in screen, disallowing server access to MOS.

Use this procedure to associate the server with the CSI at MOS.

Before You Begin

You must have one of the following:

• Customer Support Identifier (CSI), which is printed on the Oracle Premier Support for Systems purchase confirmation letter or available in the server warranty contract documents.

• Server serial number, which is available on the Oracle System Assistant in the System Overview tab.

1. Log in to MOS at:

   http://support.oracle.com

2. Select the Settings tab from the More drop-down list.
3. In the left-side pane under Personal, click Accounts/Privileges.
4. Click the Request Access button in the Support Identifiers window.

   The Request Access to a Support Identifier window appears.

5. Do one of the following:
   • If you have the CSI, enter it in the Support Identifier field of the Request Access tab and click Request Access.
     

     Approval might be required, but once access is granted, the Oracle System Assistant Get Updates capability is enabled for all servers associated with the CSI.

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     Note - If you cannot obtain the CSI access or are unable to download updates for the server using Oracle System Assistant, contact Oracle Support.

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   • If you have the server serial number but do not have the CSI, do the following:
     1. Click the Find a Support Identifier tab.
        
     2. Type the server serial number in the System Serial Number field.
     3. Type the organization name in the Organization field.
     4. Click Search.
     5. Highlight the CSI in the search results table and click Request Access.

        Approval might be required, but, once access is granted, the Oracle System Assistant Get Updates capability is enabled for all servers associated with the CSI.

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        Note - If you cannot obtain the CSI access or are unable to download updates for the server using Oracle System Assistant, contact Oracle Support.

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