Configuring Email Signatures

Outbound emails can be customized with the email signature of the targeted contact's sales representative or contact owner. You might also occasionally want to send email from a corporate executive. You can configure email signatures in the profile record of any Oracle CRM On Demand Marketing user and also configure the default email signatures.

For example, when sending corporate announcements you might want to use the email signature of a corporate executive or product manager in the emails sent to your entire contact list. Alternatively, you might want to personalize the outbound message, so that the message delivered to each individual contact is customized with the email signature of the contact owner or sales representative who is responsible for the account. When creating the email invitation, personalization options for the contact owner can be selected and inserted.

Default email signatures do not replace the contact owner signatures if a contact owner is specified in the contact record. If no contact owner is specified for a particular contact, Oracle CRM On Demand Marketing uses the default email signature.

To configure email signatures

1. Click Admin in the upper-right corner of the screen.

2. In the Email Management section, click Email Signatures.

3. Click New Email Signatures.

4. On the New Email Signatures screen, enter the email signatures, and click Save.

5. You can edit or delete email signatures by clicking the Edit or Delete icons.