You must have a warranty or support contract for your server in order to make a physical media request (PMR).
Before you make the PMR, do the following:
Obtain the product name, software release version, and patches required. It will be easier to make the request if you know the latest software release version and the name of the patches for the software release that you are requesting.
If you have access to My Oracle Support – Follow the instructions in Download Firmware and Software Using My Oracle Support to determine the latest software release version and view available software release packages (patches). After viewing the list of patches, you can navigate away from the Patch Advanced Search Results screen, if you do not want to continue with the download steps.
If you do not have access to My Oracle Support – Use the information in Software Releases to determine which patches for the software release you want, and then request those patches for the latest software release version.
Have the shipping information ready. You will need to provide a contact name, phone number, email address, company name, and shipping address as part of the request.