Class Summary
AgentEvent Event class that encapsulates the base information for agent related event activities.
AgentEventDroplet This droplet class can be used to create and send agent events from pages.
AgentMessagingTools The class contains the configurations and utility methods for creating and sending agent events.
AgentSessionEndEvent Event indicating an Agent's session has ended.
AgentSessionEndListener This class sends and AgentSessionEndEvent when a session ends.
CallEvent CallEvent class extends AgentEvent and adds callId, startTime and endTime properties
CallEventListener CallEventListener listens to Call events.
CallLogEntry CallLogEntry wraps a CallEvent object.
CallLogEntryGenerator CallLogEntryGenerator generates a CallLogEntry
ItemUpdateAgentEvent Agent event for capturing an update to an item.