In the event the software does not work as expected, look at the
log messages located in the Sun Ray server's
/var/opt/SUNWut/log/messages file. Error
messages related to the VMware View connector begin with
kiosk:vdm. There may also be useful information
in the /var/dt/Xerrors file.
The SSL certificate is not set up correctly on the Sun Ray server.
Solution: See Section 16.6, “Enabling SSL”.
The desktop is not set up properly or is already in use. For example:
Someone is logged into the machine (over remote desktop or via the console in VMware vCenter).
The machine is powering on/off, or suspending.
No free desktops exist for that user.
VMware View Agent is not installed on the desktop, or it is not working correctly. Check that the desktop status is available in the VMware View Connection Server.
Active Directory and/or DNS is not set up properly on the desktop.
There is a network communication problem between VMware View Connection Server and the desktop.
A Windows firewall is blocking connections to the desktop.
Connection tunneling is not supported by the VMware View connector.
Solution: See Section 16.4, “Disabling Connection Tunneling”.
An incorrect version of Java software is in use.
Solution: Install Java version 1.5 or 1.6.
Diagnose the problem further.
Solution: Try to connect to
the desktop manually from the Sun Ray server using the
/opt/SUNWuttsc/bin/uttsc
command. A remote desktop connection to the virtual machine
should open. If it fails, it can provide an error message with
further information.
desktop-IP