Setting Up Review Response Types

Review response types are defined using an extendable lookup. To view or create review response types:

• Open Admin Menu > Extendable Lookup
• Search for and select the Review Response Type extendable lookup business object.
• The list of existing review response types is displayed in a standard List zone.
• Choose an existing review response type to view, edit, delete or duplicate.
• Use the Add link in the zone header to create a new review response type.

The base Review Response Type extendable lookup business object allows users to specify an optional customer contact type and class. Refer to Appeal Reviews for details on how customer contacts are used in appeal reviews.