Lifecycle

Many objects in the system have predefined lifecycle whose rules are governed by the base-package and cannot be changed. For example, an obligation starts out in the Pending Start state and eventually becomes Closed when it's been final billed and/or completely paid. You can't change the system to allow an obligation to starts its life in the Closed state.

The lifecycle of cases is not governed by the base product. Rather, you define the lifecycle of your cases when you set up their case types.

The topics that follow describe important concepts:

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