The activation of an overdue event creates a collection case. It is possible for an overdue process to be linked to more than one collection case over time but only one collection case can be active for an overdue process at a given time. The base package provides a sample overdue event activation algorithm ( C1-CR-COL-CS) to create a standard collection case.
Collection cases are created for persons not accounts. It is possible for collection cases that are linked to different overdue processes to be consolidated into a single case.
It is important to note that a collection case exists with respect to one or more overdue processes. A collection case's overdue process defines the objects in arrears. These objects are monitored to determine if the overdue process can be cancelled and the collection case can be closed.
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