In many tax authorities collecting unpaid debt is typically done in two phases: a series of unmonitored actions, typically letters, attempting to convince the taxpayer to pay, and a series of user-oriented actions such as contacting the taxpayer, setting up payment plans, and referring debt to a collection agency. The user-oriented actions are handled using a collection case. While not required, it is expected that many overdue processes will create a collection case when the overdue events did not prompt payment of the debt.
The topics in this section provide background information about collection cases.
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