CTI-IVR Integration

Oracle Enterprise Taxation Management provides tools to facilitate the integration with your Computer Telephony Integration/Interactive Voice Response (CTI/IVR) system. The interface provides the following functionality:

• The ability to launch Control Central for a particular account ID or phone number from an external application

• The ability to perform an outbound phone call from within Oracle Enterprise Taxation Management

• The ability to accept the next call, as dictated by the CTI software, from the toolbar

This document provides technical information needed by your implementers to fully integrate with your CTI/IVR system.

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