Launching Control Central Using an ActiveX Navigator

Oracle Enterprise Taxation Management provides an ActiveX component CDxCTI.CDxNavigator that external applications, such an IVR application, can use to launch Control Central for a given account number or phone number.

Note:

Enable ActiveX. In order to use the navigator, you must configure your browser to enable ActiveX.

The CDxNavigator object exposes two methods:

ContralCentralByAccountId invokes Control Central for a given account ID.
ControlCentralByPhone invokes Control Central for a given phone number.

Method: ControlCentralByAccount

Input:

Server URL: The Oracle Enterprise Taxation Management server URL, for example http://spl-server
AccountId: The account ID to search for.

VB Example: Navigate to Control Central Using an Account ID

Dim nav As New CDxTAPI.CDxNavigator
nav.ControlCentralByAccountId ("http://spl-server:1000", AccountID)

Web Page Example: Navigate to Control Central Using an Account ID

Dim nav As New ActiveXObject("CDxTAPI.CDxNavigator");
nav.ControlCentralByAccountId ("http://spl-server:1000", AccountID)

Method: ControlCentralByPhone

Input:

Server URL: The Oracle Enterprise Taxation Management server URL, for example http://spl-server
PhoneNumber: The phone number of the person to search for
PhoneFormat: The format in which the phone number is provided

VB Example: Navigate to Control Central Using a Phone Number

Dim nav As New CDxTAPI.CDxNavigator
nav.ControlCentralByPhone ("http://spl-server:1000", "(415) 357-5423", "(999) 999-9999")

Web Page Example: Navigate to Control Central Using a Phone Number

Dim nav As New ActiveXObject("CDxTAPI.CDxNavigator");
nav.ControlCentralByPhone ("http://spl-server:1000", "(415) 357-5423", "(999) 999-9999");

Main Processing

The ActiveX component performs the following:

Locate the first Internet Explorer instance running Oracle Enterprise Taxation Management.
If an Internet Explorer session is found, use ActiveX automation to navigate to Control Central. Depending on the search type (account or phone), enter the appropriate values in the Control Central page and launch the search.
If an Internet Explorer session cannot be found, launch Internet Explorer and go directly to Control Central.

Navigation Sample Provided with the System

An HTML page has been provided to demonstrate the integration. This sample may be found in the following location on your Oracle Enterprise Taxation Management server: /ci/cti/CTISample.HTM.

Start an Internet Explorer session.
Navigate to URL above.
Select an account ID or phone number and click Navigate.

Note:

Sample Data. The accounts and phone numbers included in the sample HTML file correspond to accounts and phone numbers that exist in the demo database.

A new session is started if one is not already active and Control Central is launched with the account corresponding to the selected account or phone number.

This sample program is provided to illustrate to implementers how to integrate their CTI-IVR system with Oracle Enterprise Taxation Management.