Reopen

The Reopen button causes a bill to be reopened. Refer to Bill Lifecycle for information about why you would reopen a bill.

This button is enabled if:

• the bill is complete AND

• the bill is not written off AND

• this is the most recent bill produced for the account AND

• reopening hasn't been prohibited for the bill. Refer to Bill Lifecycle for information about conditions that can prevent a bill from reopening.

After reopening a bill, it returns to the pending state and you can make changes to the account's financial transactions (e.g., add payments, adjustments, and bill segments). After which, you click Complete or Freeze / Complete to finalize the bill. Only one of these buttons is shown - the specific one depends on how your organization has set the Bill Segment Freeze Option on the installation record.