Contents

List of Figures

List of Tables

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

What’s New in Oracle Identity Manager Connector for ServiceNow?

• Software Updates
• Documentation-Specific Updates

1 About the ServiceNow Connector

• 1.1 Introduction to ServiceNow Connector
• 1.2 Certified Components for ServiceNow Connector
• 1.3 Certified Languages for the ServiceNow Connector
• 1.4 Architecture of the ServiceNow Connector
• 1.5 Use Cases Supported by the ServiceNow Connector
• 1.6 Features of the ServiceNow Connector
  • 1.6.1 Full Reconciliation
  • 1.6.2 Support for the Connector Server
  • 1.6.3 Limited (Filtered) Reconciliation
  • 1.6.4 Transformation and Validation of Account Data
• 1.7 Lookup Definitions Used During Connector Operations
  • 1.7.1 Lookup Definitions Synchronized with the Target System
  • 1.7.2 Predefined Lookup Definitions
    • 1.7.2.1 Lookup.ServiceNow.Configuration
    • 1.7.2.2 Lookup.ServiceNow.UM.Configuration
    • 1.7.2.3 Lookup.ServiceNow.UM.ProvAttrMap
    • 1.7.2.4 Lookup.ServiceNow.UM.ReconAttrMap
    • 1.7.2.5 Lookup.ServiceNow.DateFormat
    • 1.7.2.6 Lookup.ServiceNow.Timezone
    • 1.7.2.7 Lookup.ServiceNow.CalendarIntegration
    • 1.7.2.8 Lookup.ServiceNow.BooleanValues
• 1.8 Connector Objects Used During Target Resource Reconciliation
  • 1.8.1 User Fields for Target Resource Reconciliation
  • 1.8.2 Reconciliation Rule for User Target Resource Reconciliation
    • 1.8.2.1 Target Resource Reconciliation Rule for Users
    • 1.8.2.2 Viewing Reconciliation Rules for Target Resource Reconciliation
  • 1.8.3 Reconciliation Action Rules for Target Resource Reconciliation
    • 1.8.3.1 Target Resource Reconciliation Action Rules for Users
    • 1.8.3.2 Viewing Reconciliation Action Rules for Target Resource Reconciliation
• 1.9 Connector Objects Used During Provisioning
  • 1.9.1 Provisioning Functions
  • 1.9.2 User Fields for Provisioning
• 1.10 Roadmap for Deploying and Using the Connector

2 Deploying the ServiceNow Connector

• 2.1 Registering the Client Application
• 2.2 Installation
  • 2.2.1 Understanding Installation of the ServiceNow Connector
  • 2.2.2 Running the Connector Installer
  • 2.2.3 Configuring the IT Resource for the Target System
    • 2.2.3.1 IT Resource Parameters
    • 2.2.3.2 Specifying Values for the IT Resource Parameters
• 2.3 Postinstallation
  • 2.3.1 Configuring Oracle Identity Manager
    • 2.3.1.1 Creating and Activating a Sandbox
    • 2.3.1.2 Creating a New UI Form
    • 2.3.1.3 Associating the Form with the Application Instance
    • 2.3.1.4 Publishing a Sandbox
    • 2.3.1.5 Harvesting Entitlements and Sync Catalog
    • 2.3.1.6 Updating an Existing Application Instance with a New Form
  • 2.3.2 Localizing Field Labels in UI Forms
  • 2.3.3 Clearing Content Related to Connector Resource Bundles from the Server Cache
  • 2.3.4 Managing Logging for the ServiceNow Connector
    • 2.3.4.1 Understanding Log Levels
    • 2.3.4.2 Enabling Logging
  • 2.3.5 Configuring SSL for ServiceNow

3 Using the ServiceNow Connector

• 3.1 Scheduled Job for Lookup Field Synchronization
• 3.2 Configuring Reconciliation for ServiceNow Connector
  • 3.2.1 Full Reconciliation
  • 3.2.2 Limited (Filtered) Reconciliation
  • 3.2.3 Reconciling Large Number of Records
  • 3.2.4 Reconciliation Scheduled Jobs
• 3.3 Configuring Scheduled Jobs
• 3.4 Guidelines on Performing Provisioning Operations
• 3.5 Performing Provisioning Operations
• 3.6 Uninstalling the Connector

4 Extending the Functionality of the ServiceNow Connector

• 4.1 Adding New User Attributes for Reconciliation
  • 4.1.1 Adding New Attributes on the Process Form
  • 4.1.2 Adding Attributes to the Resource Object
  • 4.1.3 Creating Reconciliation Field Mapping
  • 4.1.4 Creating Entries in Lookup Definition for Reconciliation
  • 4.1.5 Performing Changes in a New UI Form
• 4.2 Adding New User Attributes for Provisioning
  • 4.2.1 Adding New Attributes for Provisioning
  • 4.2.2 Creating Entries in Lookup Definition for Provisioning
  • 4.2.3 Creating a Task to Enable Update Operations
  • 4.2.4 Replicating Form Designer Changes to a New UI Form
• 4.3 Configuring Validation of Data During Reconciliation and Provisioning
• 4.4 Configuring Transformation of Data During User Reconciliation
• 4.5 Configuring the Connector for Multiple Installations of the Target System
• 4.6 Defining the Connector

5 Known Issues and Workarounds for the ServiceNow Connector

A Files and Directories of the ServiceNow Connector