1 Introduction to Oracle Mission Critical Support Portal

This document describes how to use Oracle Mission Critical Support Portal and provides an overview of Oracle Mission Critical Support Portal and Oracle Mission Critical Support Portal.

It includes the following topics:

• About Oracle Mission Critical Support Platform

• About Oracle Mission Critical Support Portal

• Accessing Oracle Mission Critical Support Portal

About Oracle Mission Critical Support Platform

Oracle Mission Critical Support Platform is a fully integrated, ITIL-based operations management framework, including tools, processes, and technology, which is hosted by Oracle and delivered through the Web as a Software-as-a-Service (SaaS).

Oracle Mission Critical Support Platform capabilities include:

• Oracle Mission Critical Support Portal that provides easy navigation and reporting functionality

• A customer-generated on-demand reporting engine

• Heterogeneous event monitoring and rules engine for faster problem detection and resolution

• Enhanced security features

• A Configuration Management System (CMS) to support physical and logical devices

Oracle Mission Critical Support Platform benefits include:

• Efficiencies in service delivery through automated features such as customer setup and management.

• Secure service delivery with full data segregation and access control.

• Improved quality of service through proven ITIL-based processes embedded into the tool workflow.

• Greater flexibility with a customizable and scalable Web-based platform for access anywhere at any time.

About Oracle Mission Critical Support Portal

The Oracle Operations Management Portal forms the interface between Oracle and and its customers, enabling users to access information through Web browsers and combine information from different sources into a single entry point. Oracle Mission Critical Support Portal is secure, easy-to-use, and provides access to ITIL-based service application tools and best-practice workflows, enabling users to monitor and manage their infrastructure elements and drive competitive advantage to their core businesses.

See Also:

For information about supported browsers, see the "Preface".

Accessing Oracle Mission Critical Support Portal

Oracle Mission Critical Support Portal provides you with a single, intuitive interface for managing your IT infrastructure. Your level of access to the features available in Oracle Mission Critical Support Portal depends on the user profile assigned to you by your system administrator. The user profile, which includes your user name and password, configures the Oracle Mission Critical Support workspace and determines which service applications are available to you. For information about user profiles, see "Managing User Roles".

Log in to the Oracle Mission Critical Support Portal using your Sun Online Account user name and password. After logging in, you see the Oracle Mission Critical Support Portal Dashboard page that presents a list of applications for which you are authorized to access.

Note:

If you do not have a Sun Online Account, go to the following Web site:

https://reg.sun.com/