Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction to Oracle Mission Critical Support Portal

• About Oracle Mission Critical Support Platform
• About Oracle Mission Critical Support Portal
• Accessing Oracle Mission Critical Support Portal

2 Using Account Management

• About Account Management
  • Managing User Roles
• Inviting Users to Your Organization
• Managing the Address Book
  • View Users and Contacts in an Organization
  • Add Contacts
• Managing User Access
• Managing User Preferences

3 Using Configuration Management System

• About Configuration Management System
  • Key Features and Benefits
  • CMS Dependencies
  • CI Relationships
  • CMS Browser User Interface Overview
• Using the CMS Browser
  • Search and View Configuration Items
  • Export CI Information to Spreadsheets
• About the Configuration Item Dashboard
  • Using the CI Tree
  • Viewing CI Parameters
  • Checking Production Readiness
  • Viewing Tickets
  • Viewing IP Addresses
  • Viewing Type of Service and Level of Service
  • Viewing the Properties of a CI
  • Viewing the Location of a CI
  • Viewing Vendor Support Contracts
  • Viewing Protocol Services
  • Viewing CI Groups
  • Viewing CI Attachments
  • Viewing CI Parents
• Viewing or Modifying CI Attributes
• Viewing CI Facilities
  • View a Facility
  • View Cages and Racks
• Viewing Vendor Support Contracts

4 Using Incident Management

• About Incident Ticket Management
  • Ticket Management Dependencies
• Searching Incident Tickets
• Viewing Incident Tickets

5 Using Change Management

• About Change Management
  • Example of Simple Recurring CM ticket
• Creating Change Management Tickets
  • Create a New Change Management Ticket
  • Clone a Change Management Ticket
• Searching Change Management Tickets
• Viewing Change Management Tickets
• Updating Change Management Ticket
• Assigning Change Management Ticket
• Submitting Change Management Ticket
• Scheduling Change Management Ticket
  • Useful Information
• Approving Change Management Ticket
• Starting Change Management Ticket
• Completing Change Management Tickets
• Closing a Change Management Ticket
• Cancelling Change Management Ticket

6 Using Problem Management

• About Problem Management
• Searching Problem Management Tickets
• Viewing Problem Management Tickets

7 Using Summary Reporting

• Report List
• Generating Availability Reports
• Generating Event Reports
• Generating External Reports
• Viewing Queries
• Viewing Reports
• Creating Subscriptions
• Viewing Subscription Summaries

A Third Party Licenses

• Spring Framework Project