atg.svc.repository.service
Class SessionService

java.lang.Object
  atg.nucleus.GenericService
      atg.svc.repository.service.BaseService
          atg.svc.repository.service.SharedService
              atg.svc.repository.service.SessionService

All Implemented Interfaces:

atg.naming.NameContextBindingListener, atg.naming.NameContextElement, atg.naming.NameResolver, atg.nucleus.AdminableService, atg.nucleus.logging.ApplicationLogging, atg.nucleus.naming.ComponentNameResolver, atg.nucleus.Service, atg.nucleus.ServiceListener, java.util.EventListener

public class SessionService
extends SharedService

Business methods for atg.svc.repository.beans.shared.KnowledgeSession objects. A KnowledgeSession is a problem solving session and it captures a history of the following events; search, browse, view answer

Field Summary

static java.lang.String	CLASS_VERSION Class version string
static java.lang.String	CURRENT_KNOWLEDGE_SESSION_KEY

Fields inherited from class atg.svc.repository.service.BaseService

mBeanHomes, mBeanHomesName, mRepositoryHomes, mRepositoryHomesName

Fields inherited from class atg.nucleus.GenericService

SERVICE_INFO_KEY

Fields inherited from interface atg.nucleus.logging.ApplicationLogging

DEFAULT_LOG_DEBUG_STATUS, DEFAULT_LOG_ERROR_STATUS, DEFAULT_LOG_INFO_STATUS, DEFAULT_LOG_WARNING_STATUS

Constructor Summary

SessionService()

Method Summary

atg.repository.RepositoryItem	addResearchSessionActivity(java.lang.String pTicketId, java.lang.String pKnowledgeSessionId) Creates and saves a new researchSessionActivity repository item and adds the activity to the ticket.
atg.repository.RepositoryItem	addWebEscalationActivity(java.lang.String pTicketId, java.lang.String pKnowledgeSessionId) Creates and saves a new webEscalationActivity repository item and adds the activity to the ticket.
KnowledgeQueryPredicate	createPredicateFromSearchContext(KnowledgeQueryPredicate pSearchPredicate) Copy an atg.svc.search.KnowledgeQueryPredicateImpl to a RJRepositoryBean so we can save the search query.
ViewedAnswer	createViewedAnswer() Creates a ViewedAnswer object with the view date populated.
void	doSaveAnswer(java.lang.String pKnowledgeSessionId, java.lang.String pTicketId, java.lang.String pProfileId, ViewedAnswer pAnswer) Adds a viewed answer to the current knowledge session and saves both the answer and the session.
void	doStartService() Start up the service...
void	doStopService()
protected KnowledgeSession	editSession(java.lang.String pSessionId)
void	endCurrentKnowledgeSession() Ends the knowledge session without starting a new one.
KnowledgeSession	findSessionByPrimaryKey(java.lang.String pSessionId) Finds a problem session by it's repository id.
java.lang.String	getApplicationName()
java.lang.String	getCurrentKnowledgeSessionId() Returns the KnowledgeSession id associated with the current window.
atg.svc.agent.events.EventTools	getEventTools()
KnowledgeSession	getMostRecentSession() Returns the latest knowledge session for the current user or null if no sessions found.
KnowledgeSession	getMostRecentSession(java.lang.String pProfileId) Returns the most recent knowledge session (including possibly the current session) for the specified user
java.util.List	getPagedSessions(int pStartingIndex, int pNumItems) Returns a page of knowledge sessions conducted by the current user.
java.util.List	getPagedSessions(java.lang.String pProfileId, int pStartingIndex, int pNumItems) Returns a page of knowledge sessions conducted by the specified user.
ProfileService	getProfileService()
java.lang.String	getResearchSessionActivityHeading()
java.util.List	getSessions() Returns a list of all sessions conducted by the current user
java.util.List	getSessions(java.lang.String pProfileId) Returns a list of all sessions conducted by the specified user
SolutionScoringService	getSolutionScoringService()
StateHolderService	getStateHolderService()
atg.svc.ticketing.TicketHolder	getTicketHolder()
java.lang.String	getTicketHolderNucleusPath()
TicketingManager	getTicketingManager()
javax.transaction.TransactionManager	getTransactionManager()
UserOptionsService	getUserOptionsService()
ViewedAnswerService	getViewedAnswerService()
boolean	hasCurrentKnowledgeSession() Returns true if the current window has a KnowledgeSession associated with it.
protected void	internalProcessUpdate(KnowledgeSessionUpdate pUpdate) Actually update the knoweldge session.
boolean	isAgentModule()
boolean	isQueueInSeparateThread() Whether to queue in a separate thread.
java.lang.String	newKnowledgeSession() Starts a new knowledge session.
KnowledgeSessionUpdate	nextQueuedKnowledgeSessionUpdate() Return the next queued item changed.
void	saveAnswer(ViewedAnswer pAnswer) Adds a viewed answer to the current knowledge session and saves both the answer and the session.
void	saveBrowseQuery(atg.svc.search.KnowledgeQueryContext pContext) Creates a new browse query, adds the query to the problem session and saves both the query and the session.
void	saveSearchQuery(atg.svc.search.KnowledgeQueryContext pContext) Creates a new query, adds the query to the problem session and saves both the query and the session.
void	setAgentModule(boolean pAgentModule)
void	setApplicationName(java.lang.String pApplicationName)
void	setEventTools(atg.svc.agent.events.EventTools pEventTools)
void	setProfileService(ProfileService pProfileService)
void	setQueueInSeparateThread(boolean pQueueInSeparateThread) Whether to queue incrementing the view/use/hotuse count in a separate thread.
void	setResearchSessionActivityHeading(java.lang.String pResearchSessionActivityHeading)
void	setSolutionScoringService(SolutionScoringService pSolutionScoringService)
void	setStateHolderService(StateHolderService pStateHolderService)
void	setTicketHolderNucleusPath(java.lang.String pTicketHolderNucleusPath)
void	setTicketingManager(TicketingManager pTicketingManager)
void	setTransactionManager(javax.transaction.TransactionManager pTransactionManager)
void	setUserOptionsService(UserOptionsService pUserOptionsService)
void	setViewedAnswerService(ViewedAnswerService pViewedAnswerService)

Methods inherited from class atg.svc.repository.service.SharedService

getBeanHomes, getRepositoryHomes

Methods inherited from class atg.svc.repository.service.BaseService

getBaseBeanHomes, getBaseRepositoryHomes, getBeanHomesName, getRepositoryHomesName, getRepositoryService, getToday, setBeanHomesName, setRepositoryHomesName, setRepositoryService

Methods inherited from class atg.nucleus.GenericService

addLogListener, createAdminServlet, getAbsoluteName, getAdminServlet, getLogListenerCount, getLogListeners, getName, getNameContext, getNucleus, getRoot, getServiceConfiguration, getServiceInfo, isLoggingDebug, isLoggingError, isLoggingInfo, isLoggingWarning, isRunning, logDebug, logDebug, logDebug, logError, logError, logError, logInfo, logInfo, logInfo, logWarning, logWarning, logWarning, nameContextElementBound, nameContextElementUnbound, removeLogListener, resolveName, resolveName, resolveName, resolveName, sendLogEvent, setLoggingDebug, setLoggingError, setLoggingInfo, setLoggingWarning, setServiceInfo, startService, stopService

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

CLASS_VERSION

public static final java.lang.String CLASS_VERSION

Class version string

See Also:

Constant Field Values

CURRENT_KNOWLEDGE_SESSION_KEY

public static java.lang.String CURRENT_KNOWLEDGE_SESSION_KEY

Constructor Detail

SessionService

public SessionService()

Method Detail

getSolutionScoringService

public SolutionScoringService getSolutionScoringService()

setSolutionScoringService

public void setSolutionScoringService(SolutionScoringService pSolutionScoringService)

getUserOptionsService

public UserOptionsService getUserOptionsService()

setUserOptionsService

public void setUserOptionsService(UserOptionsService pUserOptionsService)

getEventTools

public atg.svc.agent.events.EventTools getEventTools()

setEventTools

public void setEventTools(atg.svc.agent.events.EventTools pEventTools)

getStateHolderService

public StateHolderService getStateHolderService()

setStateHolderService

public void setStateHolderService(StateHolderService pStateHolderService)

getViewedAnswerService

public ViewedAnswerService getViewedAnswerService()

setViewedAnswerService

public void setViewedAnswerService(ViewedAnswerService pViewedAnswerService)

getProfileService

public ProfileService getProfileService()

setProfileService

public void setProfileService(ProfileService pProfileService)

getTicketingManager

public TicketingManager getTicketingManager()

setTicketingManager

public void setTicketingManager(TicketingManager pTicketingManager)

getApplicationName

public java.lang.String getApplicationName()

setApplicationName

public void setApplicationName(java.lang.String pApplicationName)

getResearchSessionActivityHeading

public java.lang.String getResearchSessionActivityHeading()

setResearchSessionActivityHeading

public void setResearchSessionActivityHeading(java.lang.String pResearchSessionActivityHeading)

isAgentModule

public boolean isAgentModule()

setAgentModule

public void setAgentModule(boolean pAgentModule)

getTicketHolderNucleusPath

public java.lang.String getTicketHolderNucleusPath()

setTicketHolderNucleusPath

public void setTicketHolderNucleusPath(java.lang.String pTicketHolderNucleusPath)

getTransactionManager

public javax.transaction.TransactionManager getTransactionManager()

setTransactionManager

public void setTransactionManager(javax.transaction.TransactionManager pTransactionManager)

getTicketHolder

public atg.svc.ticketing.TicketHolder getTicketHolder()

setQueueInSeparateThread

public void setQueueInSeparateThread(boolean pQueueInSeparateThread)

Whether to queue incrementing the view/use/hotuse count in a separate thread.

isQueueInSeparateThread

public boolean isQueueInSeparateThread()

Whether to queue in a separate thread.

nextQueuedKnowledgeSessionUpdate

public KnowledgeSessionUpdate nextQueuedKnowledgeSessionUpdate()

Return the next queued item changed.

doStartService

public void doStartService()
                    throws atg.nucleus.ServiceException

Start up the service...

Overrides:

doStartService in class atg.nucleus.GenericService

Throws:

atg.nucleus.ServiceException

doStopService

public void doStopService()
                   throws atg.nucleus.ServiceException

Overrides:

doStopService in class atg.nucleus.GenericService

Throws:

atg.nucleus.ServiceException

findSessionByPrimaryKey

public KnowledgeSession findSessionByPrimaryKey(java.lang.String pSessionId)
                                         throws ObjectNotFoundException

Finds a problem session by it's repository id.

Parameters:

pSessionId - The repository id.

Returns:

The KnowledgeSession ReposImpl

Throws:

ObjectNotFoundException - If the id is not found.

editSession

protected KnowledgeSession editSession(java.lang.String pSessionId)
                                throws ObjectNotFoundException

Throws:

ObjectNotFoundException

hasCurrentKnowledgeSession

public boolean hasCurrentKnowledgeSession()
                                   throws java.lang.Exception

Returns true if the current window has a KnowledgeSession associated with it.

Throws:

java.lang.Exception

getCurrentKnowledgeSessionId

public java.lang.String getCurrentKnowledgeSessionId()
                                              throws javax.ejb.CreateException,
                                                     ObjectNotFoundException,
                                                     PersistenceException

Returns the KnowledgeSession id associated with the current window. If no KnowledgeSession is associated with the current window, starts a new KnowledgeSession and stores the id in the current windows WindowState.

Returns:

KnowledgeSession id for the current window.

Throws:

javax.ejb.CreateException

ObjectNotFoundException

PersistenceException

endCurrentKnowledgeSession

public void endCurrentKnowledgeSession()
                                throws ObjectNotFoundException,
                                       PersistenceException,
                                       java.lang.Exception

Ends the knowledge session without starting a new one. Call this on logout to track the end of the last session.

Throws:

ObjectNotFoundException - If the save fails.

PersistenceException - If the save fails.

java.lang.Exception

newKnowledgeSession

public java.lang.String newKnowledgeSession()
                                     throws ObjectNotFoundException,
                                            PersistenceException,
                                            TransactionException,
                                            javax.ejb.CreateException,
                                            java.lang.Exception

Starts a new knowledge session. If a KnowledgeSession is currently associated with this window, ends that knowledge session, starts a new knowledge session and stores the new KnowledgeSession in the WindowState.

Returns:

KnowledgeSession id for the new knowledge session.

Throws:

PersistenceException

ObjectNotFoundException

javax.ejb.CreateException

TransactionException

java.lang.Exception

createViewedAnswer

public ViewedAnswer createViewedAnswer()
                                throws javax.ejb.CreateException

Creates a ViewedAnswer object with the view date populated. Populate the answer object with your answer and then call saveAnswer to add the query to your session and to commit the answer.

Throws:

javax.ejb.CreateException - If the create fails.

saveAnswer

public void saveAnswer(ViewedAnswer pAnswer)
                throws ObjectNotFoundException,
                       PersistenceException,
                       TransactionException,
                       javax.ejb.CreateException,
                       java.lang.Exception

Adds a viewed answer to the current knowledge session and saves both the answer and the session. When using this form of saveViewedAnswer, call createViewedAnswer() first which create a transient ViewedAnswer object. Then populate the answer with answer text, cluster name, contextId and URL.

Parameters:

pAnswer -

Throws:

ObjectNotFoundException - If the answer or session isn't found.

PersistenceException - If the save fails.

javax.ejb.CreateException

TransactionException

java.lang.Exception

See Also:

createAnswer(), ViewedAnswer

getSessions

public java.util.List getSessions()

Returns a list of all sessions conducted by the current user

See Also:

getSessions(String)

getSessions

public java.util.List getSessions(java.lang.String pProfileId)

Returns a list of all sessions conducted by the specified user

Parameters:

pProfileId - profile id of the user to retrieve sessions for.

Returns:

a List of KnowledgeSession objects listed from most recent to least recent

getPagedSessions

public java.util.List getPagedSessions(int pStartingIndex,
                                       int pNumItems)

Returns a page of knowledge sessions conducted by the current user.

Parameters:

pStartingIndex - - index of the first session to include (ordinal is zero based)

pNumItems - - maximum number of sessions to return in this page.

See Also:

#getSessions(String,int,int)

getPagedSessions

public java.util.List getPagedSessions(java.lang.String pProfileId,
                                       int pStartingIndex,
                                       int pNumItems)

Returns a page of knowledge sessions conducted by the specified user.

Parameters:

pProfileId - profile id of the user to retrieve sessions for.

pStartingIndex - - index of the first session to include (ordinal is zero based)

pNumItems - - maximum number of sessions to return in this page.

Returns:

a List of KnowledgeSession objects listed from most recent to least recent

getMostRecentSession

public KnowledgeSession getMostRecentSession()

Returns the latest knowledge session for the current user or null if no sessions found.

See Also:

#getMostRecentSession(Profile)

getMostRecentSession

public KnowledgeSession getMostRecentSession(java.lang.String pProfileId)

Returns the most recent knowledge session (including possibly the current session) for the specified user

Parameters:

pProfileId - profile id of user to retrieve sessions for.

Returns:

The current or most recent KnowledgeSession. Returns null if user has never participated in a session.

addResearchSessionActivity

public atg.repository.RepositoryItem addResearchSessionActivity(java.lang.String pTicketId,
                                                                java.lang.String pKnowledgeSessionId)
                                                         throws TicketingException

Creates and saves a new researchSessionActivity repository item and adds the activity to the ticket.

Parameters:

pTicketId - - Ticket to add the research activity to.

pKnowledgeSessionId - - The id of the KnowledgeSession associated with this research session (a.k.a. knowledge session)

Returns:

A repository item for the newly created researchSessionActivity

Throws:

TicketingException

addWebEscalationActivity

public atg.repository.RepositoryItem addWebEscalationActivity(java.lang.String pTicketId,
                                                              java.lang.String pKnowledgeSessionId)
                                                       throws TicketingException,
                                                              ObjectNotFoundException,
                                                              PersistenceException

Creates and saves a new webEscalationActivity repository item and adds the activity to the ticket. If you wish to add custom data to the activity, call setPropertyValue() on the returned repository item and then save the repository item.

Parameters:

pTicketId - - Ticket to add the research activity to.

pKnowledgeSessionId - - The id of the KnowledgeSession associated with this research session (a.k.a. knowledge session)

Returns:

A repository item for the newly created researchSessionActivity

Throws:

TicketingException

PersistenceException

ObjectNotFoundException

saveBrowseQuery

public void saveBrowseQuery(atg.svc.search.KnowledgeQueryContext pContext)
                     throws java.lang.Exception

Creates a new browse query, adds the query to the problem session and saves both the query and the session. A QueryPredicate is a query constraint such as topic, solution attribute, last modify date, document type, etc.

Parameters:

pContext - The browse query context to create the browse KnowledgeQuery from.

Throws:

ObjectNotFoundException - If the query or session isn't found.

PersistenceException - If the save fails.

TransactionException

java.lang.Exception

See Also:

createQuery(), atg.svc.repository.beans.Query, atg.svc.repository.beans.QueryPredicate

saveSearchQuery

public void saveSearchQuery(atg.svc.search.KnowledgeQueryContext pContext)
                     throws javax.ejb.CreateException,
                            ObjectNotFoundException,
                            PersistenceException,
                            TransactionException,
                            java.lang.Exception

Creates a new query, adds the query to the problem session and saves both the query and the session. A QueryPredicate is a query constraint such as topic, solution attribute, last modify date, document type, etc.

Parameters:

pSearchTextValues - Input search text - empty or null list if this is a browse

pContext - The search query context to create the search KnowledgeQuery from.

Throws:

ObjectNotFoundException - If the query or session isn't found.

PersistenceException - If the save fails.

TransactionException

javax.ejb.CreateException

java.lang.Exception

See Also:

createQuery(), atg.svc.repository.beans.Query, atg.svc.repository.beans.QueryPredicate

createPredicateFromSearchContext

public KnowledgeQueryPredicate createPredicateFromSearchContext(KnowledgeQueryPredicate pSearchPredicate)
                                                         throws javax.ejb.CreateException

Copy an atg.svc.search.KnowledgeQueryPredicateImpl to a RJRepositoryBean so we can save the search query. Called from SearchService on a search to save a search query.

Parameters:

pSearchPredicate - A KnowledgeQueryPredicateImpl that implements the KnowledgeQueryPredicate interface.

Returns:

A RJRepositoryBean object that can be passed into saveQuery.

Throws:

javax.ejb.CreateException

internalProcessUpdate

protected void internalProcessUpdate(KnowledgeSessionUpdate pUpdate)

Actually update the knoweldge session.

doSaveAnswer

public void doSaveAnswer(java.lang.String pKnowledgeSessionId,
                         java.lang.String pTicketId,
                         java.lang.String pProfileId,
                         ViewedAnswer pAnswer)
                  throws java.lang.Exception

Adds a viewed answer to the current knowledge session and saves both the answer and the session. When using this form of saveViewedAnswer, call createViewedAnswer() first which create a transient ViewedAnswer object. Then populate the answer with answer text, cluster name, contextId and URL.

Parameters:

pAnswer -

Throws:

ObjectNotFoundException - If the answer or session isn't found.

PersistenceException - If the save fails.

javax.ejb.CreateException

TransactionException

java.lang.Exception

See Also:

createAnswer(), ViewedAnswer