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Reverse a Disbursement

Since the disbursement activity is spawned from another activity (Free Look, Withdrawal, or Full Surrender) then it will automatically be reversed when the parent activity is reversed. View the accounting details to verify the disbursement reversal accounting.

Steps to Reverse a Pending Disbursement

Open the policy that contains the disbursement.
Click Activities from the Left Navigation menu to open the Activities screen.
Click the reversal icon next to the activity that spawned the disbursement.
Enter the new information for the activity and click OK.
Click the lightning bolt next to the activity. The new disbursement record will display on the Activity screen.
Process the disbursement.

Note: The new disbursement will need to be approved. The old disbursement record will change to Canceled status, even if it was approved before the disbursement was recycled.

Steps to View Reversal Accounting for a Disbursement

Open the Activities screen for the policy that contains the reversed disbursement.
Click the box next to Shadows at the top of the Activity screen and click Refresh.

Shadows box checked on the Activities screen

Filters on Activity Screen

Scroll through the list of activities to the disbursement that was reversed. The status will be listed as Shadowed.
Click the Activity Details icon to the left of the activity. This will open the Activity Details window.
Click the Accounting link at the top of the window. The accounting details will display.
Close the window when finished reviewing the reversal accounting record.

Disbursement accounting from Activity Details window

Accounting Details of Reversed Disbursement Activity