| StorageTek SL500 Systems Assurance Guide E21060-07 |
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The system assurance process is the exchange of information among team members to ensure that no aspects of the sale, order, installation and implementation for the SL500 Library are overlooked. This process promotes an error-free installation and contributes to the overall customer satisfaction.
The system assurance team members make sure that all aspects of the process are planned carefully and performed efficiently. This process begins when the customer accepts the sales proposal. At this time, an Oracle representative schedules one or more system assurance planning meetings.
Each individual engagement is different: different customers, different needs, and different requirements.
In addition to system assurance, Oracle has standardized and implemented a delivery methodology that provides continuity and quality assurance in the engagement and delivery approach. This suggested methodology is:
Assess
Design
Implement
Manage
This methodology consists of a defined path of action exchange of information. A series of templates and checklists found can be provided by sales to assist with this process. These templates and checklists document the necessary information to ensure that the proposed solution can be delivered and supported to achieve Oracle's customer satisfaction requirements.
The methodology is designed for Oracle marketing, sales, and engagement personnel (such as Systems Engineers and Professional Services Engineers, plus qualified and approved partners). Following this methodology allows all members to work together, provide consistent documentation for each engagement and to ensure both customer satisfaction and overall sales success. The information in this document is intended to help insure that an SL500 library is successfully installed.
Introduce the team members to the customer, exchange contact information.
Describe the SL500 modular library, options, and features for the customer.
Identify and define the customer's requirements.
Understand the customer's expectations.
Identify any additional items the customer might need:
Library management software and additional hardware activation files, media—data and cleaning cartridges, labels, media services, tape drives, drive tray conversions, encryption, network components, and cables.
Ensure the site is ready to receive the SL500 library. Review the information in Chapter 6, "Site Planning".
Review and complete the site survey, found at:
Place an order, see Chapter 7, "Ordering".
Install, and implement that solution by providing qualified service and support.
