The ServiceNow Connector supports only the HTTPS protocol. This chapter describes how to establish a connection between the external ticketing system and Enterprise Manager.
This chapter covers the following topics:
Obtain the "Root Certificate Authority - Entrust.net Certification Authority (2048)" certificate located under Section 2, SSL Certificates, as shown in the ServiceNow Product Documentation Wiki:
http://wiki.servicenow.com/index.php?title=SSL_Certificate_Information#SSL_Certificates
Note:
Make sure you expand the Click here for certificate content header to view and copy the full Root Certificate content from the link above.Append the external Certificate Authority's certificate to:
$INSTANCE_HOME/sysman/config/b64LocalCertificate.txt
Ensure that only the following is appended to the b64LocalCertificate.txt
file (that is, do not include blank lines or comments or any other special characters):
-----BEGIN CERTIFICATE----- <<<Certificate in Base64 format>>> -----END CERTIFICATE-----
Restart the OMS. Run the following commands:
emctl stop oms emctl start oms
Note:
Do not run theemctl secure oms/agent
command after adding the external certificate to the b64LocalCertificate.txt
file. If you run the emctl secure
command later, then repeat the steps 1 through 3 to make sure the external certificate exists on the b64certificate.txt
file.