Oracle Advanced Monitoring and Resolution User's Guide, Release 3.0.0.0 for all platforms Part Number E24680-02 |
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Change Management enables you to manage changes from the initial request to the final review. You can use the Change Management service to:
Raise and record Change Management (CM) requests
Assess the impact, cost, benefit and risk of a change
Obtain proper approval for CMs
Manage the implementation of the CM
Monitor and report on the implementation
Review and close CMs
The Change Management system manages all configuration items (CIs) associated with a customer account. In fact, any asset that exists in the customer production environment and is part of the monitored and managed services within Oracle Mission Critical Support Platform is placed under change control.
The figure below illustrates an example of a simple recurring CM ticket given the following parameters: Recurring flag set = Yes | Start time =10am | Duration =1 day | No end date
The expected outcome, once these parameters are set, is for the CM ticket to recur every day and indefinitely during the same two hour time frame.