4 Troubleshooting RIAF for WebCenter

This chapter provides some troubleshooting tips. Contact your JD Edwards EnterpriseOne system administrator if you need help with applying these tips. If you have issues that cannot be resolved by the following troubleshooting tips, enable JAS debug logging and contact Oracle Global Support.

Cannot login through the single sign-on (SSO) window

Verify that:

  • You are using the SSO user ID and password instead of the JD Edwards EnterpriseOne user ID and password.

  • You convert all lower case characters in the SSO user ID to upper case when you create the SSO user mapping in JD Edwards EnterpriseOne.

  • The JD Edwards EnterpriseOne user mapped from SSO user is valid in the path code that is used by the EnterpriseOne HTML server.

  • The client has network access to the server.

  • The clocks of all servers (EnterpriseOne HTML server, Oracle Access Manager, and WebCenter) are synchronized.

The "My WebCenter Group Spaces" Link Is Not Available on the JD Edwards EnterpriseOne Actions Menu

Verify that:

  • You are running EnterpriseOne HTML client on the WebLogic server.

  • The soft coding record for WebCenter was added in P954000 with the correct key, environment, and soft coding value.

  • SSO is configured correctly.

  • There is at least one matching record in P952332 for the logged in user/role and environment.

  • The file cache of the browser was cleared; an older version of a cached javascript file may prevent the link from appearing.

The Link for the WebCenter Home Page Is Available in the JD Edwards EnterpriseOne Menu, but the Related Information Application Framework Pane Is Not Available Under the JD Edwards EnterpriseOne Form

Verify that:

  • At least one WebCenter record in P952332 matches the user or role and environment along with the current opened form for the appropriate application version.

  • The user preference check box for "Hide Related Information" is not selected on the JD Edwards EnterpriseOne Menu.

  • The form type is Fix Inspect, Header Detail, Headless Detail, or Power Form.

The WebCenter Tab Page Does Not Appear in the Related Information Application Framework Pane

Verify through P952332 that F952332 contains at least one WebCenter record that matches the logged in user or role and environment, and the current opened form for the appropriate application and version.

Note:

The initial loading process of the WebCenter tab may take several minutes, depending on your hardware and network configurations. Wait a few minutes to see if the WebCenter tab appears.

The WebCenter Tab Page Shows a Connection Failure Error

Verify that:

  • You can access the WebCenter home page by clicking the My WebCenter Group Spaces link.

  • This is not a temporary network issue or server timeout issue by clicking the Refresh button.

  • The clocks of all servers (EnterpriseOne HTML, Oracle Access Manager, and WebCenter) are synchronized.

  • Check the WebCenter Service logs for errors.

The Expected Context Link Does Not Appear on the WebCenter Tab Page

Verify that:

  • The user still has access to the group space by clicking the My WebCenter Group Spaces link and finding the context link on the my group spaces tab.

  • That the context link still exists by running the Context Cross-Reference Header Table for Integration (P952330) application.

  • The data on the current form matches all key field values defined for the context link.