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Oracle® Fusion Applications Administrator's Guide
11
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Release 1 (11.1.2)
Part Number E14496-03
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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
What's New in This Guide for Release 11.1.2
Part I Understanding Oracle Fusion Applications
1
Introduction to Oracle Fusion Applications for Systems Administrators
1.1
Architecture of Oracle Fusion Applications
1.1.1
Oracle Fusion Applications Product Families
1.1.2
Oracle Fusion Middleware Infrastructure Components
1.1.3
Oracle Fusion Middleware Components
1.1.4
Oracle Database
1.1.5
Oracle Enterprise Manager Fusion Applications Control
1.1.6
Oracle Enterprise Manager Cloud Control
1.1.7
Oracle Enterprise Manager Database Control
1.2
Key Oracle Fusion Applications Concepts
1.2.1
Provisioning and the Installation Process
1.2.1.1
Installation Options
1.2.1.2
Installing an Oracle Database and Loading Content
1.2.2
Oracle WebLogic Server Domains Configuration
1.2.3
Provisioned Oracle Fusion Applications Home Directories
1.3
Roadmap for Administering Oracle Fusion Applications
Part II Basic Administration
2
Getting Started with Administering Oracle Fusion Applications
2.1
Introduction to the Tools Used to Administer Oracle Fusion Applications
2.2
Key Differences Between Fusion Applications Control and Cloud Control
2.3
When to Use Fusion Applications Control Tool, When to Use Oracle WebLogic Server Administration Console
2.4
Finding the Administration Server Port and Other Administrative URLs for Domains
2.5
Using Fusion Applications Control
2.5.1
Understanding How Fusion Applications Control Compares with Fusion Middleware Control
2.5.2
Starting Fusion Applications Control
2.5.3
Using Fusion Applications Control Help
2.5.4
Navigating within Fusion Applications Control
2.5.5
Understanding the Targets in the Target Navigation Pane
2.5.6
Navigating to the Product Family and Product Administration Pages
2.5.7
Viewing the Performance of Targets
2.5.8
Understanding Users and Roles for Fusion Applications Control
2.6
Using Oracle WebLogic Server Administration Console
2.6.1
Starting Oracle WebLogic Server Administration Console
2.6.2
Locking the WebLogic Server Configuration
2.7
Using Cloud Control
2.7.1
Starting Cloud Control and Discovering Oracle Fusion Applications Targets
2.7.2
Rediscovering Oracle Fusion Applications Targets
2.7.3
Removing Oracle Fusion Applications Targets
2.7.4
Navigating the Fusion Applications Target Home Page in Cloud Control
2.7.5
Using Cloud Control Help
2.8
Using Oracle Fusion Functional Setup Manager
2.9
Using Database Tools to Modify Oracle Fusion Applications Data
3
Performing Routine Administrative Tasks
3.1
Introduction to Performing Routine Administrative Tasks
3.2
Running Administration Servers and Managed Servers from Shared and Local Disks
3.3
Starting and Stopping
3.3.1
Starting and Stopping Components in the Oracle Fusion Applications Environment
3.3.2
Starting and Stopping the Entire Oracle Fusion Applications Environment
3.3.2.1
Starting an Oracle Fusion Applications Environment
3.3.2.2
Stopping an Oracle Fusion Applications Environment
3.3.3
Starting and Stopping the Oracle Fusion Applications Middle Tier Using the fastartstop Utility
3.3.3.1
fastartstop Syntax
3.3.3.2
Registry Entries
3.3.3.3
Starting an Oracle Fusion Applications Environment with the fastartstop Utility for the Middle Tier
3.3.3.4
Stopping an Oracle Fusion Applications Environment with the fastartstop Utility
3.3.4
Starting and Stopping a Product Family Oracle WebLogic Server Domain
3.3.4.1
Stopping an Oracle WebLogic Server Domain for a Product Family
3.3.4.2
Starting an Oracle WebLogic Server Domain for a Product Family
3.3.5
Starting and Stopping an Oracle WebLogic Server Cluster for a Configuration Change
3.3.5.1
Starting and Stopping Oracle WebLogic Server Clusters with a Startup Script
3.3.5.2
Starting and Stopping an Oracle WebLogic Server Cluster Using WLST and Node Manager
3.3.5.3
Starting and Stopping an Oracle WebLogic Server Cluster Using Fusion Applications Control
3.3.6
Starting and Stopping Specific Applications
3.3.6.1
Starting and Stopping Java EE Applications Using WLST
3.3.6.2
Starting and Stopping an Individual Application Instance for a Cluster Using Fusion Applications Control or Cloud Control
3.3.6.3
Starting and Stopping all Application Instances for a Cluster Using Fusion Applications Control or Cloud Control
3.4
Viewing and Changing Ports for Components
3.5
Changing Passwords
3.6
Managing the Oracle Database
3.6.1
Viewing and Modifying Initialization Parameters
3.6.2
Managing Database Storage Structures
3.6.3
Managing Memory
3.6.4
Administering User Accounts
3.7
Patching
4
Securing Oracle Fusion Applications
4.1
Introduction to Security
4.2
About the Enterprise Identity Store
4.2.1
Supported LDAP Identity Providers
4.2.2
Configuring the Identity Store
4.3
Provisioning Identities
4.3.1
Identity Provisioning Concepts
4.3.1.1
Administrators For Fusion Applications
4.3.1.2
Two Types of Users During Provisioning
4.3.2
WebLogic Authenticators and the Primary Identity Store
4.3.3
Provisioning Steps
4.3.4
Best Practices for the Administrator Groups
4.3.5
Managing Identities after Deployment
4.4
Managing Authorization Policies
4.4.1
Managing Oracle Fusion Application Policies
4.4.2
Managing System Policies
4.4.3
Reconciling GUIDs
4.4.3.1
Prerequisites to Running DSDataMigrator
4.4.3.2
DSDataMigrator Syntax
4.4.4
Managing Data Security
4.5
Configuring Roles
4.5.1
Configuring Oracle Fusion Application Roles
4.5.2
Configuring Enterprise Roles
4.6
Configuring Audit Trail
4.7
Configuring SSL for Oracle Fusion Applications
4.7.1
SSL Configuration in Oracle Fusion Middleware
4.7.1.1
SSL and Infrastructure Hardening
4.7.1.2
Communication in the Three-Tier Model
4.7.2
SSL Configuration for Oracle Fusion Applications
4.7.2.1
Basic Network Topology
4.7.2.2
Provisioned SSL Connections
4.7.3
Implementing SSL for Identity Management Configuration
4.7.4
Additional SSL Configuration
4.7.4.1
SSL-enable Oracle Identity Management
4.7.4.2
SSL-enable Oracle Business Intelligence
4.7.4.3
SSL-enable ECM
4.7.4.4
SSL to External Web Services
4.7.5
Enabling Secure Sockets Layer on ECSF
4.8
Managing Wallets, Keystores, Credentials, and Certificates
4.8.1
Wallets and Keystores
4.8.1.1
JKS Keystore and Truststore
4.8.1.2
Oracle Wallet
4.8.1.3
Keystore Types Used by Products
4.8.2
Management Tools
4.8.3
Managing Wallets and their Contents
4.8.3.1
Wallet Lifecycle
4.8.3.2
Wallet Operations
4.8.3.3
Certificate Lifecycle
4.8.3.4
Certificate Operations
4.8.4
Managing Keystores and their Contents
4.8.4.1
Keystore Lifecycle
4.8.4.2
Keystore Operations
4.8.4.3
Certificate Lifecycle
4.8.4.4
Certificate Operations
4.8.5
Managing Credentials
4.8.5.1
Changing App ID Passwords
4.8.5.2
Changing the Oracle Fusion Middleware Administrative User Password
4.9
Data Masking
4.9.1
Introduction to Data Masking
4.9.1.1
Masking Terminology
4.9.1.2
Types of Sensitive Data
4.9.1.3
The FAST Methodology
4.9.1.4
Administration Tools
4.9.2
Data Masking in Oracle Fusion Applications
4.9.2.1
Requirements for Data Masking
4.9.2.2
Sensitive Data in Oracle Fusion Applications
4.9.2.3
Masking Definitions
4.9.3
Managing the Masking Definitions
4.9.3.1
Viewing and Modifying Data Masking Definitions
4.9.3.2
Generating the Masking Script
4.9.3.3
Customizing Mask Formats
4.9.4
Best Practices when Masking Test Databases
4.9.5
References
4.10
Securing Web Services
4.10.1
Local Policy Attachment
4.10.2
Global Policy Attachment
4.10.3
Web Services Security Profiles
4.10.4
Key Exchange with the Domain Hosting Oracle Identity Manager
4.10.5
Web Services Security Hardening
4.11
Securing Oracle Fusion Middleware Products
4.11.1
Administrative Tasks and Features Specific to the IDCCS Stripe
4.11.1.1
Grants Supported by UCM
4.11.1.2
Security Groups and Accounts Associated with Documents
4.12
Extracting Data from an LDAP- Based Store to a File
4.13
Customizing Security from Installation to Deployment
4.13.1
Installing a New Oracle Fusion Application
4.13.2
Customizing and Testing Security with Oracle JDeveloper
4.13.3
Migrating to a Staging Environment
4.13.4
Migrating to a Production Environment
5
Managing Oracle Enterprise Scheduler Service and Jobs
5.1
Introduction to Managing Oracle Enterprise Scheduler
5.2
Navigating to the Oracle Enterprise Scheduler Administration Pages
5.3
The Scheduling Service Home Page
5.3.1
Top Ten Long Running Requests and Top Ten Ready Job Requests Regions
5.3.2
Scheduler Components Region
5.3.3
Completed Requests Region
5.3.4
Response and Load Region
5.3.5
Performance Region
5.4
Configuring Oracle Enterprise Scheduler
5.4.1
Configuring an Oracle Enterprise Scheduler Cluster
5.4.2
Configuring a Request Processor
5.4.3
Configuring a Request Dispatcher
5.4.4
Searching for Configuration Changes to Oracle Enterprise Scheduler in Cloud Control
5.5
Viewing General Oracle Enterprise Scheduler Instance Information
5.6
Starting and Stopping Oracle Enterprise Scheduler Service Components
5.6.1
Starting and Stopping an Oracle Enterprise Scheduler Service Instance
5.6.2
Starting and Stopping a Request Processor or Dispatcher
5.7
Managing Oracle Enterprise Scheduler Requests
5.7.1
Submitting an Oracle Enterprise Scheduler Job Request
5.7.1.1
Creating a Job Request
5.7.1.2
Specifying a Job Request Schedule
5.7.2
Searching for Oracle Enterprise Scheduler Job Requests
5.7.2.1
Searching for a Job Request Using Simple Search
5.7.2.2
Searching for a Job Request Using the Advanced Search Feature
5.7.2.3
Configuring the Display of Columns in the Search Results Table
5.7.3
Viewing Job Request Details
5.7.4
Holding and Resuming Oracle Enterprise Scheduler Service Job Requests
5.7.5
Cancelling Oracle Enterprise Scheduler Job Requests
5.7.5.1
Initiating Cancellation During Pre-Process Handler Execution
5.7.5.2
Initiating Cancellation During Synchronous Java Job Execution
5.7.5.3
Initiating Cancellation During Asynchronous Java Job Execution
5.7.5.4
Initiating Cancellation During PL/SQL Job Execution
5.7.5.5
Initiating Cancellation During Spawned Job Execution
5.7.5.6
Cancelling Parent Job Requests
5.7.5.7
Cancelling a Child Job Request
5.8
Monitoring Oracle Enterprise Scheduler Service Activity
5.8.1
Viewing Top Ten Long Running Oracle Enterprise Scheduler Requests
5.8.2
Viewing Top Ten Oracle Enterprise Scheduler Jobs Ready to Be Executed
5.9
Managing Purge Policies in Fusion Applications Control
5.9.1
Setting Up a New Purge Policy
5.9.2
Physically Purging Job Requests from the Database
5.9.3
Viewing Purge Policies
5.9.4
Updating a Purge Policy
5.9.5
Deleting a Purge Policy
5.10
Managing Job Metadata
5.10.1
Managing Job Definitions
5.10.1.1
Viewing Job Definitions
5.10.1.2
Creating a Job Definition
5.10.2
Managing Job Sets
5.10.2.1
Viewing Job Sets
5.10.2.2
Creating or Editing a Job Set
5.10.2.3
Deleting a Job Set
5.10.3
Managing Incompatibilities
5.10.3.1
Viewing Incompatibilities
5.10.3.2
Creating or Editing an Incompatibility
5.10.3.3
Deleting an Incompatibility
5.11
Managing Work Assignments and Workshifts
5.11.1
Managing Work Assignments
5.11.1.1
Creating or Editing a Work Assignment
5.11.1.2
Deleting a Work Assignment
5.11.2
Managing Workshifts
5.11.2.1
Creating or Editing a Workshift
5.11.2.2
Deleting a Workshift
5.11.3
Managing Schedules
5.11.3.1
Creating or Editing a Schedule
5.11.3.2
Deleting a Schedule
5.12
Managing Oracle ADF Connections
5.13
Managing Application and Role Policies
5.14
Managing Oracle Enterprise Scheduler Web Services
5.15
Managing Logging for Oracle Enterprise Scheduler
5.15.1
Finding Log Information for a Job Request
5.15.2
Viewing Job Request Logs
5.15.3
Viewing Log Messages for Scheduled Job Requests
5.15.4
Setting Oracle Enterprise Scheduler Log Levels
5.15.5
Tracing Oracle Enterprise Scheduler Jobs
5.15.6
Saving Job Request Logs
5.16
Managing Alerts for Oracle Enterprise Scheduler in Cloud Control
5.16.1
Configuring Metric Alerts for Oracle Enterprise Scheduler in Cloud Control
5.16.2
Viewing Alerts for Oracle Enterprise Scheduler in Cloud Control
6
Managing Report Delivery Servers
6.1
Introduction to Managing Report Delivery Servers
6.2
Navigating to the Oracle BI Publisher Administration Page
6.3
Configuring Report Delivery Servers
6.4
Understanding the Report and Delivery Processors
6.5
Managing Report Processing and Delivery Server Load
6.6
Scaling Out Report Processors
6.7
Diagnosing Report Processing Issues
6.7.1
Using the Scheduler Diagnostics Page
6.7.2
Using Fusion Applications Control
6.8
Configuring System Properties for Reporting
7
Managing Search with Oracle Enterprise Crawl and Search Framework
7.1
Introduction to Oracle Fusion Applications Search
7.1.1
Oracle Fusion Applications Search Use Case Example
7.1.2
Oracle Fusion Applications Search UI
7.1.3
Oracle Enterprise Crawl and Search Framework
7.1.3.1
ECSF Management Features
7.1.3.2
Key ECSF Features
7.1.3.3
ECSF Process Flow
7.1.4
Item Business Object and Data Level Security
7.2
Validating the Environment for ECSF
7.3
Getting Started with Managing ECSF with Fusion Applications Control
7.3.1
Navigating to the ECSF Administration Pages
7.3.2
Understanding the Enterprise Crawl and Search Framework Configuration Settings Page
7.4
Administering Search
7.4.1
Making Seeded Searchable Objects Available for Search
7.4.2
Managing Index Schedules
7.4.2.1
Creating the Index Schedules
7.4.2.2
Associating the Searchable Objects with Index Schedules
7.4.2.3
Deploying the Index Schedules
7.4.2.4
Starting the Index Schedules
7.4.2.5
Stopping Index Schedules
7.4.2.6
Disassociating Searchable Objects from Index Schedules
7.4.2.7
Starting Full Indexing
7.4.2.8
Undeploying Index Schedules
7.4.2.9
Deleting Index Schedules
7.4.3
Changing the Association of Searchable Objects with Search Categories
7.4.4
Renaming Search Categories
7.4.5
Deleting Search Categories
7.4.6
Making External Search Categories Available for Federated Search
7.4.7
Deleting External Search Categories
7.4.8
Modifying the Display Name of Deployed Searchable Objects
7.4.9
Undeploying Searchable Objects
7.4.10
Unregistering Searchable Objects from the Oracle Fusion Applications Database
7.4.11
Modifying Search Application Service Component Instance Parameters
7.5
Performing Advanced Administration Tasks
7.5.1
Modifying the Title, Body, Keyword, and Action Title of Searchable Objects
7.5.2
Making New Searchable Objects Available for Search
7.5.3
Defining Search Engine Instances
7.5.3.1
Creating Search Engine Instances
7.5.3.2
Configuring Search Engine Instance Parameters
7.5.3.3
Modifying Search Engine Instances
7.5.3.4
Modifying Search Engine Instance Parameters
7.5.3.5
Deleting Search Engine Instances
7.5.4
Enabling Search on External Data Sources
7.5.5
Adding Product Families for Federated Search
8
Managing Oracle WebLogic Communication Services for Click-to-Dial Functionality
8.1
Introduction to Third Party Call Web Service
8.2
Modifying Third Party Call Web Service Default Settings Using the System MBean Browser
8.3
Call Routing Through a Session Border Controller
8.3.1
Setting Up an Outbound Proxy Server
8.3.2
Configuring the PreLoadedRouteUri Attribute
Part III Monitoring
9
Monitoring Oracle Fusion Applications
9.1
Introduction to Monitoring Oracle Fusion Applications
9.2
The Product Family Home Page and Sections in Fusion Applications Control
9.2.1
Applications and Infrastructure Section
9.2.2
Key Performance Indicators Section
9.2.3
Topology Section
9.2.4
Oracle Enterprise Scheduler Sections
9.2.5
SOA Composite Section
9.3
The Product Home Page and Sections in Fusion Applications Control
9.3.1
Fusion Applications Section
9.3.2
Servers Section
9.4
The Fusion Instance Overview Page and Sections in Cloud Control
9.4.1
Summary Section
9.4.1.1
Monitoring and Diagnostics Region
9.4.1.2
Database System Region
9.4.2
Member Target Summary Section
9.4.3
Status Section
9.4.4
Top Long Running Job Requests
9.5
The Product Family Home Page and Sections in Cloud Control
9.6
The Product Home Page and Sections in Cloud Control
9.7
Monitoring Product Families and Products
9.8
Monitoring the Detailed Status of Oracle Fusion Applications
9.9
Monitoring Business Performance Metrics for a Product Family
9.10
Monitoring Business Performance Metrics for a Product
9.11
Viewing the Routing Topology of an Oracle Fusion Applications Instance, Product Family, or Product
9.12
Viewing the Configuration Topology of an Oracle Fusion Applications Instance, Product Family, or Product
10
Monitoring the Oracle Fusion Applications Middle Tier
10.1
Introduction to Monitoring the Middle Tier
10.2
Monitoring and Viewing Performance Status of Oracle Fusion Middleware
10.2.1
Viewing the General Status of Oracle Fusion Middleware Components for a Product Family
10.2.2
Viewing the Detailed Status of Oracle Fusion Middleware Components for a Product Family
10.2.3
Viewing the Routing Topology of Oracle Fusion Middleware
10.2.3.1
Viewing the Routing Topology of Oracle Fusion Middleware Using Fusion Applications Control
10.2.3.2
Viewing the Routing Topology of Oracle Fusion Middleware Using Cloud Control
10.2.4
Viewing the Performance of an Oracle WebLogic Server
10.2.5
Monitoring the System Performance of Oracle Fusion Applications Deployed to a Cluster
10.2.5.1
Monitoring the Performance of Oracle Fusion Applications Cluster Applications Using Fusion Applications Control
10.2.5.2
Monitoring the Performance of Oracle Fusion Applications Cluster Applications Using Cloud Control
10.2.5.3
Monitoring the Performance of Oracle Fusion Application Instances Using Fusion Applications Control
10.2.5.4
Monitoring the Performance of Oracle Fusion Application Instances Using Cloud Control
10.3
Monitoring System Performance Metrics for a Fusion Instance, Product Family, or a Product
10.3.1
Monitoring System Performance Metrics for a Product Family or a Product with Fusion Applications Control
10.3.2
Monitoring System Performance Metrics for a Fusion Instance, Product Family, or a Product with Cloud Control
10.4
Monitoring Performance for Key Oracle Fusion Middleware Components with Fusion Applications Control
10.4.1
Monitoring Oracle Enterprise Crawl and Search Framework
10.4.2
Monitoring the Performance of a Single Oracle Enterprise Scheduler Instance
10.4.2.1
Viewing a Summary of Oracle Enterprise Scheduler Activity
10.4.2.2
Viewing Current Oracle Enterprise Scheduler Activity
10.4.2.3
Viewing Historical Oracle Enterprise Scheduler Reports
10.4.2.4
Viewing Oracle Enterprise Scheduler Metrics
10.4.2.5
Managing Chart Sets
10.4.2.6
Selecting the Performance Time Period
10.4.3
Monitoring Oracle Identity Manager Performance Metrics
10.4.4
Locating Key Performance Metrics for Specific Components
10.4.4.1
Monitoring Key Performance Metrics for Oracle WebLogic Server
10.4.4.2
Monitoring Key Performance Metrics for Oracle SOA Suite
10.4.4.3
Monitoring Key Performance Metrics for Oracle Enterprise Scheduler
10.5
Performing Proactive Performance Monitoring with Cloud Control
10.5.1
Monitoring Middle Tier Targets
10.5.2
Creating Monitoring Templates
10.5.3
Creating Blackouts
10.5.4
Setting Up Notifications
10.6
Tuning Middle Tiers for Oracle Fusion Applications
11
Diagnosing the Oracle Fusion Applications Middle Tier Performance
11.1
Introduction to Java Diagnostics in the Middle Tier
11.2
Diagnosing the Oracle Fusion Applications Middle Tier
11.2.1
Viewing JVM Diagnostics Summary Information
11.2.2
Finding the Top Java Methods
11.2.3
Finding the Top SQL Queries
11.2.4
Analyzing Stuck Threads
11.2.5
Drilling Down from JVM Diagnostics to SQL Instances
11.2.6
Analyzing Potential Memory Leaks
12
Monitoring and Tuning Oracle Database for Oracle Fusion Applications
12.1
Monitoring Oracle Database
12.1.1
Database Statistics
12.1.2
Monitoring Database Alerts
12.1.2.1
Configuring Database Alerts
12.1.2.2
Responding to Database Alerts
12.1.3
Monitoring User and Session Activity
12.1.4
Monitoring the Database Instance
12.1.5
Monitoring the Host System
12.2
Tuning Oracle Database
12.2.1
Creating a Baseline of the Database
12.2.2
Diagnosing and Tuning Database Performance Problems Using ADDM
12.2.3
Diagnosing and Tuning Database Performance Problems Reactively
12.2.3.1
Comparing Database Performance Over Time Using AWR Reports
12.2.3.2
Identifying Transient Performance Problems Using ASH Reports
12.2.3.3
Identifying Wait Time Using Wait Events
12.2.4
Tuning SQL Statements
12.2.4.1
Collecting Optimizer Statistics
12.2.4.2
SQL Tuning Sets
12.2.4.3
SQL Profiles
12.2.4.4
Using SQL Tuning Advisor
12.2.4.5
Using SQL Access Advisor
12.2.4.6
Using SQL Tracing
12.3
Testing Oracle Database Changes
12.3.1
Testing SQL Changes
12.3.2
Testing Database Changes
13
Managing Oracle Fusion Applications Log Files and Diagnostic Tests
13.1
Introduction to Incidents, Log File Management, QuickTrace, and Diagnostic Tests
13.2
Relationships Between Log Files and Diagnostic Tests
13.3
Standard Log File Administration Tasks and Tools
13.4
Log Files and Settings
13.5
Log Message Structure
13.5.1
Log Message Attributes Supplied by the Oracle Fusion Middleware and Oracle Database Layers
13.5.2
Log Message Attributes Supplied by Logging APIs for Oracle Fusion Applications
13.5.3
Log Message Attributes Supplied by the Application Session
13.5.4
Log Message Attributes Supplied by Oracle Enterprise Scheduler Job Requests
13.5.5
Log Message Attributes Supplied by SOA
13.6
Viewing and Searching Log Files During Normal Operation
13.6.1
Viewing Logs from Fusion Applications Control
13.6.2
Searching for Specific Information in Log Files
13.6.3
Typical Log File Locations
13.6.4
Location of Logged Information When Using Multiple Managed Servers
13.7
Configuring Settings for Log Files During Normal Operation
13.7.1
Default System Log Settings
13.7.2
When Changes to Log File Configuration Settings Take Effect
13.7.3
Standard Logging Levels
13.7.4
Managing Log File Size and Disk Space Usage
13.7.4.1
Managing Rotating Log File Space Usage for Java and SOA Applications
13.7.4.2
Managing Rotating Log File Space Usage for PL/SQL Applications
13.7.4.3
Managing Log File Space Usage for C Applications
13.7.5
Using Profile Options to Configure Standard Log Settings
13.7.6
Using Additional Settings to Configure Logs for Selected Components
13.7.6.1
Configuring Additional Log Settings for Oracle Fusion Incentive Compensation Batch Jobs
13.7.6.2
Configuring Additional Log Settings for Oracle Fusion General Ledger
13.7.6.3
Configuring Additional Log Settings for Oracle Fusion Receivables AutoInvoice
13.7.7
Configuring Access to Logs for Fusion Applications Control
13.8
Standard Diagnostic Testing Administration Tasks and Tools
13.9
Configuring the Diagnostic Testing Framework for Normal Operation
13.9.1
Controlling Access to Diagnostic Testing Functionality
13.9.2
Navigating to the Diagnostic Dashboard
13.9.2.1
Navigating to the Diagnostic Dashboard from an Oracle Fusion Application
13.9.2.2
Navigating to the Diagnostic Dashboard from Cloud Control:
13.10
Using Diagnostic Tests to Monitor Normal System Health
13.10.1
Running Diagnostic Tests
13.10.1.1
Using the Diagnostic Dashboard to Run Diagnostic Tests
13.10.1.2
Using the diagctl Command Line Interface to Run Diagnostic Tests
13.10.2
Searching for Diagnostic Tests by Name or by Categorization Tag
13.10.3
Checking Diagnostic Test Availability
13.10.4
Providing Input Parameters for Diagnostic Tests
13.10.5
Running Diagnostic Tests Immediately
13.10.6
Scheduling Diagnostic Tests to Run Later
13.10.7
Checking the Status of a Diagnostic Test
13.10.7.1
Using the Diagnostic Dashboard to Check the Status of a Diagnostic Test
13.10.7.2
Using the diagctl Command Line Interface to Check the Status of a Diagnostic Test
13.10.8
Canceling Diagnostic Test Runs
13.10.9
Viewing the Results of Diagnostic Tests
13.10.9.1
Using the Diagnostic Dashboard to View the Results of Diagnostic Tests
13.10.9.2
Using the diagctl Command Line Interface to View the Results of Diagnostic Tests
13.10.10
Identifying Diagnostic Test Launch Methods from Test Run Names
13.10.11
Purging the Results of Selected Diagnostic Test Runs
Part IV Advanced Administration
14
Backing Up and Recovering Oracle Fusion Applications
14.1
Introduction to Backup and Recovery
14.2
Overview of Backing Up Your Environment
14.2.1
Tools to Use to Back Up Your Environment
14.2.2
Modes of Backup
14.2.3
Types of Backups
14.2.4
Recommended Backup Strategy
14.3
Overview of Recovering Your Environment
14.3.1
Tools to Use to Recover Your Environment
14.3.2
Types of Recovery
14.3.3
Recommended Recovery Strategies
14.4
Prerequisites for Using Cloud Control to Back Up or Restore Your Environment
14.5
Backup and Recovery Recommendations for Oracle Fusion Applications
14.5.1
Backup and Recovery Recommendations for Oracle Fusion Customer Relationship Management
14.5.2
Backup and Recovery Recommendations for Oracle Fusion Financials
14.5.3
Backup and Recovery Recommendations for Oracle Fusion Human Capital Management
14.5.4
Backup and Recovery Recommendations for Oracle Fusion Supply Chain Management
14.5.5
Backup and Recovery Recommendations for Oracle Fusion Project
14.5.6
Backup and Recovery Recommendations for Oracle Fusion Procurement
14.5.7
Backup and Recovery Recommendations for Oracle Fusion Incentive Compensation
14.5.8
Backup and Recovery Recommendations for Oracle Fusion Applications Technology
14.5.9
Backup and Recovery Recommendations for Oracle Fusion Setup
14.5.10
Backup and Recovery Recommendations for Oracle Enterprise Scheduler
14.5.11
Backup and Recovery Recommendations for Oracle Enterprise Crawl and Search Framework
14.5.12
Backup and Recovery Recommendations for Oracle Authorization Policy Manager
14.5.13
Backup and Recovery Recommendations for Java Servers for Oracle E-Mail and Web Marketing
14.6
Performing a Backup
14.6.1
Performing a Backup Using Cloud Control
14.6.1.1
Configuring Cloud Control Backups
14.6.1.2
Backing Up Oracle Fusion Applications Using Cloud Control
14.6.2
Performing a Full Offline Backup Using the Command Line
14.6.3
Performing an Online Backup of Configuration Files Using the Command Line
14.7
Creating a Record of Your Oracle Fusion Applications Configuration
14.8
Recovering Using Cloud Control
14.9
Recovering After Data Loss, Corruption, or Media Failure
14.9.1
Recovering the Applications Base Directory
14.9.2
Recovering a Middleware Home
14.9.3
Recovering an Oracle WebLogic Server Domain
14.9.4
Recovering an Oracle Home
14.9.5
Recovering an Oracle Instance Home
14.9.5.1
Recovering After Oracle Instance Home Deleted from File System
14.9.5.2
Recovering After Oracle Instance Home Deregistered
14.9.6
Recovering the Administration Server Configuration
14.9.7
Recovering a Managed Server
14.9.8
Recovering the Databases
14.9.9
Reconciling the Data
14.9.9.1
Recovering the Oracle Identity Manager Database and Reconciling It with the LDAP Database
14.9.9.2
Recovering the Oracle Fusion Applications Database and Reconciling It with the LDAP Database
14.9.9.3
Recovering the LDAP Database Using Multimaster Replication
14.9.10
Recovering Oracle Fusion Applications
14.9.10.1
Recovering Oracle Fusion Customer Relationship Management
14.9.10.2
Recovering Oracle Fusion Procurement
14.9.11
Recovering Components Related to Oracle Fusion Applications
14.9.11.1
Recovering Oracle HTTP Server
14.9.11.2
Recovering Oracle Enterprise Scheduler
14.9.11.3
Recovering Oracle Enterprise Crawl and Search Framework
14.9.11.4
Recovering Oracle Authorization Policy Manager
14.9.11.5
Recovering Oracle E-Mail and Web Marketing
14.10
Recovering After Loss of Host
14.10.1
Recovering the Applications Base Directory After Loss of Host
14.10.2
Recovering After Loss of Administration Server Host
14.10.2.1
Recovering the Administration Server to the Same Host
14.10.2.2
Recovering the Administration Server to a Different Host
14.10.3
Recovering After Loss of Managed Server Host
14.10.3.1
Recovering a Managed Server to the Same Host
14.10.3.2
Recovering a Managed Server to a Different Host
14.10.4
Recovering the Databases After Loss of Host
14.10.5
Additional Actions for Recovering Entities After Loss of Host
14.10.5.1
Changing the Host Name in the targets.xml File for Fusion Middleware Control
14.10.5.2
Modifying the FusionVirtualHost_
x
.conf File
14.10.5.3
Creating a New Machine for the New Host Name
14.10.5.4
Updating Oracle Inventory
14.10.6
Recovering Oracle Fusion Applications After Loss of Host
14.10.6.1
Recovering Oracle Fusion Supply Chain Management After Loss of Host
14.10.6.2
Recovering Oracle Fusion Procurement After Loss of Host
14.10.7
Recovering Components Related to Oracle Fusion Applications
14.10.7.1
Recovering Oracle HTTP Server After Loss of Host
14.10.7.2
Recovering Oracle Enterprise Scheduler After Loss of Host
14.10.7.3
Recovering Oracle Enterprise Crawl and Search Framework After Loss of Host
14.10.7.4
Recovering Oracle Authorization Policy Manager After Loss of Host
14.10.7.5
Recovering Oracle E-Mail and Web Marketing After Loss of Host
14.10.7.6
Recovering Oracle Essbase In Clustered Environment After Loss of Host
14.11
A Case Study: Recovering Oracle Fusion Customer Relationship Management
14.11.1
The Recovery Case Study Scenario
14.11.2
Recovering the Middleware Home Containing Java EE Components
14.11.3
Recovering the Web Tier Middleware Home
14.11.4
Recovering the Oracle Fusion Customer Relationship Management Domain
14.11.5
Recovering Servers When the Installation Directory Is Shared Between Hosts
14.11.6
Recovering Servers When the Managed Server Configuration Is Local
14.11.7
Recovering an Oracle Instance in an Oracle Fusion Customer Relationship Management Installation
14.11.8
Recovering an Oracle Fusion Customer Relationship Management Cluster
14.11.9
Recovering Databases for Oracle Fusion Customer Relationship Management
15
Configuring High Availability and Scaling Out Oracle Fusion Applications
15.1
Introduction to Oracle Fusion Applications High Availability Architecture
15.2
Oracle WebLogic Cluster Configuration for Oracle Fusion Applications
15.3
Oracle Fusion Applications High Availability
15.3.1
Oracle Fusion Applications Single Instance Architecture
15.3.1.1
Oracle Fusion Applications External Dependencies
15.3.1.2
Oracle Fusion Applications Run-Time Processes
15.3.1.3
Oracle Fusion Applications Request Flow
15.3.1.4
Oracle Fusion Applications Configuration Artifacts
15.3.1.5
Oracle Fusion Applications Deployment Artifacts
15.3.1.6
Oracle Fusion Applications Log File Location
15.3.2
Oracle Fusion Applications High Availability Architecture and Failover Considerations
15.3.2.1
Starting and Stopping the Oracle Fusion Applications Cluster
15.3.2.2
Oracle Fusion Applications Cluster-Wide Configuration Changes
15.3.2.3
Oracle Fusion Applications Failures and Expected Behaviors
15.4
Oracle RAC Database Configuration for Oracle Fusion Applications Repositories
15.4.1
Oracle Real Application Clusters
15.4.2
Providing High Availability for Oracle Fusion Applications Repositories
15.4.2.1
Preparing the System to Use Oracle RAC
15.4.2.2
Providing High Availability Through Multi Data Sources
15.4.2.3
Failover Processing and Recovery for Oracle RAC Node or Instance Failures
15.4.2.4
Load Balancing Across Oracle RAC Nodes
15.4.2.5
Retry Logic to Protect Read-Only Operations
15.4.3
Best Practices for Deploying JDBC Multi Data Sources on Servers and Clusters
15.5
Scaling Out Oracle Fusion Applications
15.5.1
Scaling Up the Topology (Adding Managed Servers to Existing Machines)
15.5.1.1
Testing the Routing from Oracle HTTP Server to the New Managed Server
15.5.2
Scaling Out the Topology (Adding Managed Servers to New Machines)
15.5.2.1
Scaling Out the Topology Using Cloud Control
15.5.2.2
Scaling Out the Topology using WebLogic Administration Console
15.5.3
Scaling Out Oracle RAC Databases
15.5.3.1
Cloning Oracle RAC Nodes to Scale Out Oracle Fusion Applications
15.5.3.2
Configuring the Multi Data Source to Include New Oracle RAC Nodes
16
Moving Components for Oracle Fusion Applications Across Environments
16.1
Introduction to Moving Oracle Fusion Applications
16.2
Understanding the Full-Movement Tasks
16.3
Getting Started with Moving Components
16.3.1
Preparing the Source Environment
16.3.2
Preparing the Target Environment
16.4
Moving the Oracle Identity Management Domain Component Artifacts
16.4.1
Moving the Security Artifacts in the Identity Store
16.4.2
Moving the Policy and Credential Store
16.4.3
Moving Data Security Policies
16.4.4
Modifying the CSF Entries in the Target Environment
16.4.5
Moving Oracle Access Manager Artifacts
16.4.6
Configure Oracle Identity Manager for Oracle Fusion Applications
16.4.7
Moving Oracle Identity Federation Artifacts
16.5
Moving Binary Files in the Oracle Fusion Applications Environment
16.5.1
Creating Binary Archives
16.5.2
Applying the Binary Files to the Target Environment
16.5.3
Moving the Oracle Database Client Installation
16.6
Moving Configurations in the Oracle Fusion Applications Environment
16.6.1
Understanding the Configuration Scripts
16.6.1.1
copyConfig Script
16.6.1.2
extractMovePlan Script
16.6.1.3
pasteConfig Script
16.6.2
Setting System Properties
16.6.2.1
Setting Oracle SES System Properties
16.6.2.2
Setting the Oracle Enterprise Scheduler Service System Properties
16.6.2.3
Setting the JVM System Variable on Windows
16.6.3
Moving the Webgate Installation
16.6.3.1
Moving the Webgate Installation on UNIX
16.6.3.2
Moving the Webgate Installation on Windows
16.6.4
Creating Configuration Archives
16.6.4.1
Running copyConfig for Oracle WebLogic Server Domains
16.6.4.2
Running copyConfig for System Components
16.6.4.3
Running copyConfig for Node Manager
16.6.4.4
Running copyConfig for Oracle BI Enterprise Edition
16.6.5
Extracting the Move Plan
16.6.6
Modifying the Move Plan
16.6.6.1
Editing Custom Identity Keystore and Trust Keystore Properties
16.6.6.2
Editing Oracle Fusion Applications Patching Framework Properties
16.6.6.3
Editing Node Manager Properties
16.6.6.4
Editing Oracle BI EE Properties
16.6.6.5
Editing Oracle Topology Manager Properties
16.6.6.6
Editing ECSF Properties
16.6.6.7
Editing Oracle SES Properties
16.6.6.8
Editing Oracle Enterprise Scheduler Properties
16.6.6.9
Editing Oracle Universal Content Management Properties
16.6.6.10
Editing Oracle Imaging and Process Management Properties
16.6.6.11
Editing Oracle Data Integrator Properties
16.6.6.12
Editing Additional Oracle Fusion Applications Environment Properties
16.6.7
Applying the Configurations to the Target Environment
16.6.7.1
Running pasteConfig for Oracle WebLogic Server Domains
16.6.7.2
Running pasteConfig for System Components
16.6.7.3
Running pasteConfig for Node Manager
16.6.7.4
Running pasteConfig for Oracle BI Enterprise Edition
16.6.8
Completing the Component-Specific Configuration Move
16.6.8.1
Oracle Database Client
16.6.8.2
Moving Oracle WebCenter
16.6.8.3
Moving Oracle BI Enterprise Edition Components
16.6.8.4
Moving Oracle Enterprise Scheduler Service
16.6.8.5
Moving Oracle SES
16.6.8.6
Moving the Oracle Global Order Promising Server Instance
16.6.8.7
Moving the Governance Risk and Controls Client Configuration
16.6.9
Applying Domain Configurations to Other Machines
16.7
Moving Functional Setup Data
16.8
Completing Postmovement Tasks
16.8.1
Reconciling GUIDs
16.8.2
Completing the Oracle RAC Configuration in the Target Environment
16.8.3
Setting Up Security
16.9
Moving Components from a Production Environment to a Test Environment
16.9.1
Creating the Test Environment from Production
16.9.2
Moving the Required Oracle Identity Management Data
16.9.2.1
Move the Identity Store
16.9.2.2
Create the System Identities
16.9.2.3
Move the Policy Store
16.9.3
Moving Application Data from Production to Test
16.9.3.1
Moving Application Data from a Production Environment to a Nonexistent Test Environment
16.9.3.2
Moving Application Data from a Production Environment to an Existing Test Environment
16.9.4
Creating Additional Test Users
16.10
A Case Study: Moving Oracle Fusion Supply Chain Management Components
Part V Troubleshooting
17
Troubleshooting Oracle Fusion Applications Using Incidents, Logs, QuickTrace, and Diagnostic Tests
17.1
Introduction to Troubleshooting Using Incidents, Logs, QuickTrace, and Diagnostic Tests
17.1.1
Relationships Between Incidents, QuickTrace Dumps, Log Files, and Diagnostic Tests
17.1.2
Introduction to the Oracle Fusion Middleware Diagnostic Framework
17.1.3
Standard Incident Administration Tasks and Tools
17.2
Configuring Log, QuickTrace, and Incident Settings for Troubleshooting
17.2.1
Assisting Users in Gathering Data Using Troubleshooting Options
17.2.2
Configuring the Oracle Fusion Middleware Diagnostic Framework
17.2.3
Precedence and Log Settings for Troubleshooting
17.2.4
Default System Settings for Incident Creation and QuickTrace
17.2.5
Adjusting Incident Settings for Troubleshooting
17.2.6
When Changes to Incident Configuration Settings Take Effect
17.2.7
Adjusting QuickTrace Configuration Settings for Troubleshooting
17.2.8
Adjusting Standard Log Levels for Troubleshooting
17.2.9
Adjusting Log Settings for Oracle Fusion Incentive Compensation Batch Jobs for Troubleshooting
17.2.10
Adjusting Oracle Fusion General Ledger Log Settings for Troubleshooting
17.2.11
Adjusting Oracle Fusion Receivables AutoInvoice Log Settings for Troubleshooting
17.2.12
Disabling Logging of a Particular Message
17.2.13
Logging More Detailed Information for a Particular Code Module
17.2.14
Configuring and Using Profile Options for Troubleshooting
17.3
Configuring the Diagnostic Testing Framework for Troubleshooting
17.4
Investigating, Reporting, and Solving a Problem
17.4.1
Process for Investigating, Reporting, and Solving a Problem
17.4.1.1
Process for Investigating, Reporting, and Solving a Problem Using Cloud Control
17.4.1.2
General Process for Investigating, Reporting, and Solving a Problem
17.4.2
Viewing Problems and Incidents
17.4.2.1
Viewing Incidents Using Support Workbench
17.4.2.2
Viewing Incidents Using the Automatic Diagnostic Repository Command Interpreter (adrci)
17.4.3
Recovering from Incidents Generated During SOA Operations
17.4.4
Creating and Packaging Incidents Manually
17.4.5
Working with Automatically Created QuickTrace Dumps
17.4.5.1
Viewing Automatically Created QuickTrace Dump Files Using Oracle Weblogic Scripting Tool
17.4.5.2
Viewing Automatically Created QuickTrace Dump Files Using the Automatic Diagnostic Repository Command Interpreter (adrci)
17.4.5.3
Viewing Automatically Created QuickTrace Dump Files Using Support Workbench
17.4.6
Working with Manually Created QuickTrace Dumps
17.4.7
Working with Other Diagnostic Dumps
17.4.8
Working with Cloud Control Problem Analysis and the Analyze Logs Options
17.5
Troubleshooting Using Log Settings
17.5.1
Troubleshooting Using Standard Log Files
17.5.2
Viewing Special Log Output for Oracle Fusion Incentive Compensation
17.5.3
Correlating Log Messages Across Log Files and Components
17.5.3.1
Values for Correlating Log Messages
17.5.3.2
Correlating Log Messages for Oracle Enterprise Scheduler Jobs
17.5.3.3
Correlating Log Messages for SOA Services and BPEL Processes
17.5.3.4
Correlating Log Messages for Other Process Types
17.5.4
Downloading Log Files
17.6
Troubleshooting Using the Diagnostic Testing Framework
17.6.1
Working with Automatically Launched Diagnostic Tests
17.6.2
Registering Diagnostic Tests
17.6.3
Sending Diagnostic Test Results to Oracle Support
17.6.4
Purging the Results of Selected Diagnostic Test Runs
18
Troubleshooting Oracle Business Intelligence
18.1
Introduction to Troubleshooting Oracle Business Intelligence
18.2
Getting Started with Troubleshooting
18.3
Problems and Solutions for Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher
18.3.1
Oracle BI Presentation Services Fails to Start
18.3.2
The BI Server is Not Running
18.3.3
Cannot Log Into Oracle Business Intelligence as a User With the BISystem Role
18.3.4
The "My Account" Link Does Not Display in Presentation Services
18.3.5
Oracle BI Publisher Reports Are Missing from the Presentation Services Shared Folders
18.3.6
Oracle BI Publisher Reports Are Missing from the Oracle BI Publisher Server Shared Folders
18.3.7
Oracle Business Intelligence Requests Stop Responding
18.4
Diagnosing Oracle Transactional Business Intelligence Query Problems
18.4.1
Enabling the NQQuery.log File
18.4.2
Presentation Services Request Query
18.4.3
Query Trace
18.4.4
Physical Query
18.4.5
Using AdminServer-diagnostic.log File to Troubleshoot Oracle WebLogic Server
18.4.6
Using View Data to Check the Datasource Connectivity
18.5
Problems and Solutions for Oracle Enterprise Performance Management
18.5.1
Foundation Services
18.5.1.1
Getting Started with Logging Basics for Foundation Services
18.5.1.2
Web Traffic Snooping
18.5.1.3
EPM Registry
18.5.1.4
Hyperion Security Username/Password Authentication Fails during Enterprise Scheduler Services Essbase Cube Creation in the Domain
18.5.1.5
EPM Workspace
18.5.1.6
Allocation Manager
18.5.1.7
Smart View
18.5.2
Financial Reporting
18.5.2.1
Setting Up Data Sources and Debugging Setup and Connectivity Issues
18.5.2.2
Issues with Workspace (Access Privileges, Preferences, Change And Manage Database Connections)
18.5.2.3
Common Administrative Tasks and How to Debug Issues
18.5.3
Hyperion Provider Services
18.5.3.1
Provider Services Server Not Running
18.5.3.2
Provider Services Version Information
18.5.3.3
Maximum Numbers of Rows Exceeded in Smart View
18.5.3.4
Monitoring Provider Sessions
18.5.3.5
Monitoring Active-Active Essbase Clusters
18.5.3.6
Enabling and Disabling Active-Active Essbase Cluster Components
18.5.4
Essbase
18.5.4.1
Getting Started with Logging Basics for Essbase
18.5.4.2
Essbase Agent Startup Fails with Error
18.5.4.3
Essbase Agent Startup Fails Due to serviceinstanceref ref="audit" Entry in jps-config-jse.xml
18.5.4.4
Essbase Agent Startup Fails with an Error While Loading Shared Libraries
18.5.4.5
opmnctl Commands Fail to Execute
18.5.4.6
An Application Stops Responding
18.5.4.7
An Essbase Application Will Not Start
18.5.4.8
ASO Database Corruption Error
18.5.4.9
Essbase Login Credentials Are Unknown When Essbase is Included In the Oracle Business Intelligence Installation
18.5.4.10
Cannot Stop an Application Process
18.5.4.11
Changing the Essbase Ports (High-Availability Mode)
18.5.4.12
Changing the Essbase Ports (Non-High-Availability Mode)
18.5.4.13
Data Load Fails with the "Load Buffer Does Not Exist" Error
18.5.4.14
Data Load Fails With Resource Usage Error
18.5.4.15
Essbase Fails to Start in Cluster Mode
18.5.4.16
Essbase Login Failed Due to Invalid Credentials
18.5.4.17
Failed to Open a File on UNIX
18.5.4.18
GL Writeback Fails with "Accounting Date Conversion" Error
18.5.4.19
GL Writeback Fails With "Group ID Node" Error
18.5.4.20
GL Writeback Fails With "Not a Valid GL Application" Error
18.5.4.21
GL Writeback Fails With "SQL Database Connection" Error
18.5.4.22
Network Timeout
18.5.4.23
OPMN fails to start Essbase in High-Availability Mode
18.5.4.24
Restructure Failure
18.5.4.25
Security File is Corrupt
18.5.4.26
Status of Essbase Agent Connection
18.5.4.27
Unable to Write File During Data Load or Building Aggregate Views
18.6
Using My Oracle Support for Additional Troubleshooting Information
19
Troubleshooting Oracle Enterprise Crawl and Search Framework
19.1
Problems and Solutions
19.1.1
Missing Parameters for Search Engine Instance
19.1.2
Cannot Create Search Engine Instance
19.1.3
Searchable Object Not Listed in Fusion Applications Control for ECSF
19.1.4
Searchable Object Deployment Fails
19.1.5
Searchable Object Undeployment Fails
19.1.6
Search Category Deployment Fails
19.1.7
Cannot Start, Undeploy, or Delete the Index Schedule
19.1.8
Crawl Fails
19.1.9
Invalid Channel Feed Type Error
19.1.10
ECSF Query Error
19.1.11
FND-6603 Error
19.2
Diagnosing Enterprise Crawl and Search Problems
19.2.1
Diagnosing ECSF Command Line Administration Utility Issues
19.2.2
Diagnosing Fusion Applications Control for ECSF Issues
19.2.3
Diagnosing Failures During Deploy/Undeploy Operations for Search Categories
19.3
Using My Oracle Support for Additional Troubleshooting Information
20
Troubleshooting Oracle Enterprise Scheduler
20.1
Introduction to Troubleshooting Oracle Enterprise Scheduler
20.2
Getting Started with Troubleshooting Oracle Enterprise Scheduler Jobs
20.2.1
Troubleshooting Asynchronous Scheduled Jobs
20.2.1.1
Troubleshooting Asynchronous Java Jobs
20.2.1.2
Troubleshooting Asynchronous PL/SQL Jobs
20.2.1.3
Troubleshooting Asynchronous Oracle Business Intelligence Publisher Jobs
20.2.2
Troubleshooting Process or Spawned Jobs
20.2.3
Steps for Manual Recovery
20.2.3.1
Handling Synchronous Java Jobs Requiring Manual Recovery
20.2.3.2
Handling Stuck Asynchronous Jobs Requiring Manual Recovery
20.2.4
Job Diagnostics
20.3
Getting Started with Troubleshooting an Oracle Enterprise Scheduler Cluster
20.3.1
Finding Performance and Scalability Issues
20.3.2
Using a Shared Database
20.3.3
Tuning Oracle Enterprise Scheduler System Performance
20.3.3.1
Tuning Clusters
20.3.3.2
Processor Bindings
20.3.3.3
Using Job Incompatibility to Manage Performance
20.3.3.4
Tuning Oracle Enterprise Scheduler for Optimal Performance
20.3.3.5
Tuning Dead Database Connections
20.4
Problems and Solutions
20.4.1
Job Remains in WAIT State
20.4.2
Synchronous Job Continues in RUNNING State for Too Long
20.4.3
Asynchronous Jobs Remain in RUNNING State and Do Not Complete
20.4.4
Asynchronous Java SOA Job Remains In RUNNING State
20.4.5
Asynchronous Java Oracle ADF Business Components Job Remains In RUNNING State
20.4.6
Asynchronous PL/SQL Job Remains in RUNNING State
20.4.7
BI Publisher Job Remains In RUNNING State
20.4.8
BI Publisher Job States Mismatch with Oracle Enterprise Scheduler States
20.4.9
Job Does Not Execute at Scheduled Time
20.4.10
Job Never Execute and Go into ERROR State Immediately
20.4.11
Asynchronous Java Job Requires Manual-Error Recovery
20.4.12
Spawned (Process Type) Job Requires Manual Error Recovery
20.4.13
Job Remains in CANCELLING State
20.4.14
Job Completes, but Goes into a WARNING state
20.4.15
Performance and Scalability Goes Down When Two Very Database Intensive Jobs Run at the Same Time
20.4.16
Newly Added Server Is Not Being Utilized or Running Inappropriate Jobs
20.4.17
Oracle Enterprise Scheduler Runtime System Is Throwing Errors
20.4.18
Metadata Access Denied Error When Accessing Job Metadata
20.4.19
Oracle Enterprise Scheduler Is Running Out Of Database Connections
20.4.20
Insufficient Privilege Error on Request Error
20.4.21
Empty Process List in Schedule New Process Dialog
20.4.22
Slow Display of Job Definition List of Values in Schedule New Process Dialog
20.4.23
Job Queue Full Due to a Hanging Job
20.5
Using My Oracle Support for Additional Troubleshooting Information
21
Troubleshooting Oracle Identity Management
21.1
Introduction to Troubleshooting Oracle Identity Management
21.2
Getting Started with Troubleshooting Oracle Identity Management
21.2.1
Verifying Oracle Internet Directory Identity Stores Can Perform Look Ups
21.2.2
Verifying the Security Providers in the Oracle WebLogic Server Domain
21.2.3
Using Selective Tracing to Troubleshoot Inaccessible Functionality
21.3
Problems and Solutions
21.3.1
Problems and Solutions for Missing or Incorrect Data
21.3.1.1
LDAP Bulk Changes Not Reconciled in Oracle Identity Manager
21.3.1.2
Data is Missing After Migrating or Patching the Policy Store
21.3.1.3
Administrator Search for Database Resources Returns No Results
21.3.1.4
Data is Missing or Incorrect in a Portlet
21.3.2
Problems and Solutions for Accessing Functionality
21.3.2.1
Inappropriate User Access After Enterprise Role Membership Removal
21.3.2.2
Newly Created User Does Not Have Correct Access to Oracle Fusion Applications
21.3.2.3
After Logging Out, Access to a Secured Resource is Granted Without Logging in
21.3.2.4
Authenticated User Gets Unexpected Page when Accessing a Different Secured Resource
21.3.2.5
Support Representative Cannot Impersonate an Oracle Fusion Applications User
21.3.2.6
Unauthenticated User Gets Error Page when Accessing a Secured Resource
21.3.3
Problems and Solutions for Managing Users
21.3.3.1
Oracle Fusion Human Capital Management Requests to Assign Roles to Users Fail
21.3.3.2
SPML Calls Initiated from an Oracle Fusion Application are Not Processed
21.3.3.3
Troubleshooting Oracle Fusion Human Capital Management-Oracle Identity Manager SPML Requests
21.3.4
Problems and Solutions for Managing Roles
21.3.4.1
Cannot See the Function Security Policies for an External Role
21.3.4.2
Cannot See the Data Security Policies for a Data Role
21.3.4.3
Problems Mapping an Application Role to an External Role
21.3.4.4
Cannot See Application Role Hierarchies
21.3.4.5
Attempts to Add an Application Role to a Hierarchy Appear to Have No Effect
21.3.4.6
Cannot Create Valid Data Roles Using Data Role Template
21.3.5
Problems and Solutions for Managing Keystores and Certificates
21.3.5.1
Key or Credential Store Error After an Application Invokes Web Service
21.3.5.2
Trust Certificate Error After Application Invokes Web Service
21.3.6
Problems and Solutions for Identity Propagation Using SAML
21.3.7
Problems and Solutions for Logging in to Secured Resources
21.3.7.1
Incorrect Language Appears After Logging in to a Secured Resource
21.3.7.2
Login Page Unexpectedly Reappears (No Single Sign-On)
21.3.7.3
Cannot Access Forgotten Password Functionality from Login Page
21.4
Additional Information for Troubleshooting Oracle Identity Management
21.5
Using My Oracle Support for Additional Troubleshooting Information
22
Troubleshooting Oracle SOA Suite
22.1
Introduction to Troubleshooting Oracle SOA Suite
22.2
Getting Started with Troubleshooting and Logging Basics for Oracle SOA Suite
22.3
Runtime Diagnostics
22.3.1
Correlating Application Issues to the SOA Composite IDs
22.3.2
Business Event Subscriptions Are Not Firing
22.3.3
Events Are Consumed by Multiple Revisions of the Same Composites
22.3.4
Rolled Back OAOO Event Delivery Messages are Displayed in the Log Files
22.3.5
Application Transaction Does Not Complete and the Underlying Composite Is Stuck in a Running State
22.3.6
BPEL Process Received No Response from an ADF Asynchronous Service
22.3.7
Business Event Is Picked Up Twice (Or More) By SOA Server
22.3.8
Long Running, Synchronous Calls To Remote Web Services Error Out or Asynchronous Transactions Return with an Error after a Long Time
22.3.9
Some Messages Are Lost Between EDN and Composites or Composites Across Clusters
22.3.10
Some Composites Are Being Retried Multiple Times on Failure
22.3.11
Some Fusion Applications Control Features are Missing the No Recover Button or Export Composite Capability
22.3.12
Automatic Recovery of BPEL Instances is Not Recovering A Specific Instance
22.3.13
SOA Runtime Fails with a "Cannot read WSDL" Error
22.3.14
Uploading a Composite for Oracle Support Services
22.3.15
Confirming SOA Component Configuration Properties for Oracle Support Services
22.4
Security and Oracle WSM Policy Manager Configuration
22.5
Human Workflow
22.5.1
Task Detail Page is Not Available
22.5.2
Task Chooses an Incorrect User If a Number of Rules Are Defined or Errors with "Ruleset returned lists with different list builder"
22.5.3
Document Is Stuck in Pending Approval and Logs Show Error "Unable to walk hierarchy for user
user_name
"
22.5.4
Task History: Cannot Remove or Move a Participant After Yourself
22.5.5
Hierarchy List Builders Display an Error Due to Security Configuration Issues and Logs Report Errors in Authentication or Authorization with HCM Services
22.5.6
HCM Services are Timing Out or Getting Stuck
22.5.7
Error/Warning Reported in Retrieving the Position for a User
22.5.8
Users See No Approvals in the Inbox when Using Position Hierarchy
22.5.9
Task Escalation Does Not Follow Job Level, Supervisory, or Position Hierarchies
22.5.10
User Is Not Allowed to Perform an Action on a Human Workflow Task
22.5.11
Email Notification Is Not Being Sent Out
22.5.12
Notifications Are Sent But Are Not Actionable
22.5.13
Actionable Notifications Are Sent But No Action is Taken After Responding
22.5.14
After LDAP Configuration with Oracle WebLogic Server, Users Appear in the Console, But a "No Role found matching the criteria" Error Appears
22.5.15
Only a Subset of Users in LDAP Can Log In to Oracle BPM Worklist
22.5.16
"Unknown Macro" Exception Appears when Myrealm Is Passed as a Parameter to the Identity Context To Identity Service APIs
22.5.17
Add Participant Button in Oracle BPM Worklist Is Disabled
22.5.18
Task Modifications Made in a Runtime Tool Are Not Appearing for the Task
22.5.19
How Can I Set Commonly Used Human Workflow Configuration Parameters?
22.5.20
How Do I Set Human Workflow Configuration Parameters Not Available in the Fusion Applications Control Properties Pages?
22.5.21
System MBean Browser Does Not Reflect My Changes After Editing the Human Workflow Config MBeans
22.5.22
Human Workflow Services Are Not Locating Resource Bundles or Classes Located at the Workflow Customizations Class Path URL
22.5.23
How Do I Manually Set the URL for Displaying Task Details for a Particular Human Workflow Task Component?
22.5.24
How to Test the Health of the Installed Server
22.5.25
User Authentication Error (in this example, the user is FMW_USERID and identityContext is jazn.com)
22.5.26
Error During Import of Task Payload Mapped Attribute Mappings
22.5.27
Error During Rule Migration
22.5.28
When Defining a Rule Based on the Approval Group List Builder During Runtime, a Message Says the Group Does Not Exist
22.6
Patching and Deployment
22.7
Performance
22.7.1
SOA Transactions are Failing and Logs Indicate the SOA Database is Running Out of Space
22.7.2
Slow Application Performance Such as Longer Time to Serve Pages or Finish Transactions
22.7.3
Slow Fusion Applications Control Performance
22.8
Maintenance
22.8.1
JVM is Suspended If Any In-use Log Directories are Deleted
22.8.2
Server Start Script Does Not Work for Scale-Out (Postprovisioning) Servers
22.8.3
SOA Server Does Not Start
22.8.4
SOA Server Is Not Responding To Administrative Commands
22.8.5
Undeploying a Composite Left in an Inconsistent State Due to a Failed Patch
22.8.6
Increased Load Observed on RAC Instances when Using Multiple Oracle RAC Servers
22.8.7
List of SOA Composite State Values
22.8.8
Log Files Have Been Deleted or Are Missing
22.9
Custom Development (Extensibility)
22.9.1
Unable to Use Layered Customization on Specific Artifacts
22.9.2
New or Deleted Artifacts Do Not Appear as a Layered Customization
22.9.3
Warnings Regarding xml:id when Building or Deploying a Customized Composite
22.9.4
Distributed Queue Topic Messages Are Retrieved Multiple Times by Subscribers
22.9.5
Internal Key is Displayed Instead of a Translated String
22.9.6
BPEL Activity Errors and the Log Shows Error "com.oracle.bpel.entity.dataprovider.EntityVarMgrException:zero Item"
22.9.7
BPEL Activity Errors and Log Shows Error "XPath variable or expression <expression> is empty"
22.9.8
Unavailable Composite Errors Occurring Even Though the Target Service Is Up and Running
22.9.9
High-Volume Cross Reference (XREF_DATA) Table Impacts Performance and Maintenance
22.9.10
Access Denied Error While Invoking an Oracle ADF BC Service from BPEL
22.9.11
Clicking Manage Approvals Page Gives a "SOA server may be down" or "No data to display" Error
22.9.12
Synchronous Service Invocation Errors Due to WS-Addressing
22.9.13
Deploying Human Workflow Application Throws "Unable to resolve 'TaskQueryService'" Error
22.9.14
"Invalid Subject" Error Thrown with Human Workflow API or Notification
22.9.15
Task is Assigned to the Group/Role when It Is Expected to Go to Every User in the Group/Role Individually
22.9.16
Task Completes Without Any Assignment Occurring
22.9.17
Parallel Assignees Must Approve or Reject the Task Even Though the Parallel Completion Criteria is Met
22.9.18
All Added Adhoc Participants Disappear After a Page Refresh
22.9.19
Future Approvers Are Not Visible in the History Table
22.9.20
Message Appears in the History Table about a Correlation ID Not Being Passed or Any Exception Related to the Correlation ID
22.9.21
Edit Toolbar Is Disabled or Not Shown
22.9.22
oracle.jrf.UnknownPlatformException Error When Customizing an Oracle Mediator
22.9.23
java.lang.NullPointerException When Customizing an Oracle Mediator
22.9.24
JDeveloper Compilation Error in a SOA Project with SOA MDS Service Location
22.10
Using My Oracle Support for Additional Troubleshooting Information
23
Troubleshooting Oracle WebCenter Portlets
23.1
Introduction to Troubleshooting Oracle WebCenter Portlets
23.2
Problems and Solutions
23.2.1
Portlet Displays a Portlet Consumer Error
23.2.2
Portlet Displays a Portlet Timeout
23.2.3
Portlet Displays a Remote Portlet Communication Error
23.2.4
Portlet Displays a Remote Portlet Error
23.2.5
Portlet Displays a Server Connection Failed Dialog
23.3
Diagnosing Oracle WebCenter Portlet Problems
23.3.1
Using Diagnostic Tools
23.3.1.1
Identify the Portlet Instance
23.3.1.2
Examine the Portlet Consumer Test Page
23.3.1.3
Examine the Producer Test Page
23.3.2
Configuring the Portlet Logging File
23.4
Using My Oracle Support for Additional Troubleshooting Information
24
Troubleshooting Moving Components for Oracle Fusion Applications Across Environments
24.1
Getting Started with Troubleshooting Moving Components for Oracle Fusion Applications Across Environments
24.1.1
Oracle Inventory Verification
24.1.2
Java Issues
24.1.3
Running Commands from the Wrong Directory
24.1.4
Oracle Web Services Manager Policy Migration Failed During pasteconfig
24.1.5
Oracle Platform Security Services JPS Root fusionappspolicies Not Created In Oracle Identity Management Delta Movement
24.1.6
Move Plan Validation Error
24.1.7
pasteConfig for Oracle Internet Directory is failing
24.1.8
pasteBinary May Incorrectly Calculate Free Disk Space
24.1.9
Node Manager Movement Operations
24.2
Problems and Solutions
24.2.1
Running Fusion Applications Role Category Seeding Task Returns Exception
24.2.2
pasteBinary Returns Permission Errors
24.2.3
pasteBinary Returns Error for Middleware Home Directory
24.2.4
pasteBinary Fails With deriveNewWLSProperties Error
24.2.5
copyConfig Fails When Checking Oracle Homes
24.2.6
copyConfig Takes Too Long to Complete
24.2.7
copyConfig Fails With CLONE-20408 Error
24.2.8
Cannot Run pasteConfig for Node Manager After Initial Failure
24.2.9
Exceptions Are Raised for Oracle SES During pasteConfig
24.2.10
SOA-infra Application Is in Failed State
24.2.11
No Oracle Fusion Applications Targets Display in Oracle Enterprise Manager
24.2.12
OutOfMemory Error During pasteConfig
24.2.13
wf_client_config.xml Refers to Files in the Source Environment
24.2.14
PolicyManagerValidator Fails to Preload
24.2.15
Issues While Running pasteConfig
24.2.16
Cluster Validation Fails
24.2.17
Cannot Enable the SSL Connection Type After Node Manager Movement
24.2.18
Cannot Retrieve Documents from Oracle Imaging and Process Management Viewer
24.2.19
OHS Component Will Not Start After pasteConfig
24.2.20
Application Scope Data Sources Are Not Copied
24.2.21
Java Runtime Environment Was Not Found During Cloning Operations
24.3
Diagnosing Problems with Moving Oracle Fusion Applications Components Across Environments
24.3.1
Diagnosing Issues with MDS Export and Import
24.4
Recovering from pasteConfig Errors
Part VI Appendixes
A
High Availability for Oracle Fusion Middleware Extensions for Applications
A.1
How Oracle Fusion Middleware Extensions Components Use Fusion Middleware Components for High Availability and Failover
A.1.1
MDS
A.1.2
ADF
A.1.3
WebLogic Server Failover for Session Content
B
High Availability for Oracle Enterprise Scheduler
B.1
Introduction to High Availability for Oracle Enterprise Scheduler
B.2
Oracle Enterprise Scheduler Concepts
B.2.1
Oracle Enterprise Scheduler Architecture
B.2.2
Oracle Enterprise Scheduler Components
B.2.3
Oracle Enterprise Scheduler Life Cycle
B.2.4
Oracle Enterprise Scheduler Life Cycle Tools
B.3
Configuring High Availability for Oracle Enterprise Scheduler
B.3.1
Oracle Enterprise Scheduler Configuration and Deployment Artifacts
B.3.2
Oracle Enterprise Scheduler Logging
B.3.3
Oracle Enterprise Scheduler Cluster Architecture
B.3.4
Failover Requirements
B.3.4.1
Request Processor Failover
B.3.4.2
External Component Failover
B.3.5
Scalability
B.3.6
Backup and Recovery
B.3.7
Load Balancing
B.4
Managing an Oracle Enterprise Scheduler Cluster
B.4.1
Starting and Stopping the Cluster
B.4.2
Propagating Configuration Changes to the Cluster
B.4.3
Deploying Applications to the Cluster
B.4.4
Failures and Expected Behavior
B.4.4.1
Retries
B.4.4.2
Death Detection and Restart
B.4.4.3
Oracle Java Transaction API Migration and Oracle Java Message Service
C
Seeded Searchable Objects, Search Categories, Index Schedules, and Facets
C.1
Searchable Objects by Product Family
C.2
Search Categories by Product Family
C.3
Index Schedules by Product Family
C.4
Facets by Product Family
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