C Troubleshooting

This chapter provides information and possible solutions to known issues in OpenScript.

Installation

In some instances, the OpenScript Internet Explorer and/or FireFox browser plug-ins fail to install properly. You can manually install and uninstall Internet Explorer and/or FireFox browser plug-ins using batch files provided with OpenScript to resolve the issue.

The following batch files are located in <installdir>\OpenScript

• InstallBrowserHelpers.bat

• UninstallBrowserHelpers.bat

Usage: file.bat installation path [install|uninstall] [IE|FF|both]

The following example shows the usage and default values:

InstallBrowserHelpers.bat C:\OracleATS\OpenScript\ install both

See the remarks in the batch files for additional information.

OpenScript Script Execution in Oracle Test Manager for Web Applications

The following additional steps are required in order to run the following types of OpenScript scripts from Oracle Test Manager for Web Applications:

• Siebel Functional

• Oracle Forms Functional

• Web Functional scripts that rely on system input events, such as key press or mouse click

It is necessary to run these scripts using an interactive desktop of a named Windows user account that is always logged in.

1. For Siebel and Oracle Forms, the named user's account must have visited the Siebel or Oracle Forms site at least once to ensure that all necessary ActiveX controls and plug-ins are installed in the named user's browser.

2. On the Oracle Test Manager for Web Applications agent machine that will run the scripts, stop the "Oracle Agent Starter Service" and configure it to start manually.

3. On the Oracle Test Manager for Web Applications agent machine, login as the named Windows user account that will run the scripts. From a command prompt, run:

   C:\OracleATS\agentmanager\bin\AgentManagerService.exe -c 
   
     C:\OracleATS\agentmanager\bin\AgentManagerService.conf
   

   where C:\OracleATS is the OATS installed folder.

4. The named user account must remain logged into the system at all times that scripts will be run.

Manual Installation of FireFox Extension

In some cases, if Firefox was installed by upgrading from previous version, when recording scripts of Web Functional Test with Firefox, Firefox is launched but Firefox does not have the Web DOM extension and Web navigation actions are not recorded. In this case, you may have to install the extension manually/separately.

The FireFox extension is located in "<installdir>\OpenScript\plugins\oracle.oats.scripting.modules.webdom.firefoxExtension_2.3.0.0400\xpi"

To install the FF extension by manually:

1. Go to the extension directory of the FireFox profile "default". (Usually C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Profiles\9iusc98z.default\extensions

2. Create a file named "webdom@openscript" in the extension directory.

3. Copy the path of the FireFox extension ("<installdir>\OpenScript\plugins\oracle.oats.scripting.modules.webdom.firefoxExtension_2.3.0.0400\xpi") as the content of file "webdom@openscript".