Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Updated Terminology
• Conventions

1 Getting Started

• 1.1 What is RUEI?
• 1.2 Browser Requirements
• 1.3 Before You Start
• 1.4 Starting RUEI
• 1.5 Customizing Your Environment
• 1.6 Ending Your Session

2 Working With Reports

• 2.1 Introducing the Report Library
• 2.2 Customizing the Report Library
• 2.3 Using the Mailing Facility
• 2.4 Using the Favorites Facility
• 2.5 Managing Report Mailings
• 2.6 Using the Calendar
• 2.7 Using Report Filters
• 2.8 Understanding Report Components
• 2.9 Interpreting Reported Values
• 2.10 Working With Print Layout Mode
  • 2.10.1 Working With Value Lists
  • 2.10.2 Limiting Value Lists
  • 2.10.3 Working in Compare Mode
• 2.11 Creating New Reports
• 2.12 Exporting Reports to PDF
• 2.13 Exporting Report Data

3 Working With the Data Browser

• 3.1 Introducing the Data Browser
• 3.2 Understanding the Data Structure
  • 3.2.1 Real-Time and Session-Based Data
  • 3.2.2 Problem Analysis Groups
  • 3.2.3 Page Delivery Dimension
  • 3.2.4 The URL Diagnostics Group
  • 3.2.5 Suite URL Diagnostics Groups
  • 3.2.6 Oracle Enterprise Manager Service Test Monitoring
• 3.3 Access to Data Browser Groups
• 3.4 Working With Value Lists
• 3.5 Searching in the Data Browser
• 3.6 Sorting Data
• 3.7 Moving Backwards and Forwards Within the Data Browser
• 3.8 Working With Filters
  • 3.8.1 Defining Filters
  • 3.8.2 Working With Multiple Filters
  • 3.8.3 Using Report Filters
• 3.9 Comparing Data Across Different Periods
• 3.10 Exporting Data
  • 3.10.1 Modifying the Exported Data
  • 3.10.2 Selecting the Export Format
• 3.11 Working With Custom Dimensions
  • 3.11.1 Removing Custom Dimensions

4 Working With the Diagnostics Facility

• 4.1 Introduction
• 4.2 Replaying User Sessions
• 4.3 Exporting Session Pages to Microsoft Excel
• 4.4 Exporting Full Session Information
• 4.5 Controlling Dimension Listing Within Session Diagnostics
• 4.6 Configuring Clickouts to External Tools

5 Working With Dashboards

• 5.1 Introduction
• 5.2 Creating New Dashboards
• 5.3 Modifying a Dashboard's Contents
• 5.4 Using Data Access Filters
• 5.5 Adding a Data Browser or KPI View to a Dashboard
• 5.6 Creating Public Templates
• 5.7 Modifying a Template's Properties and Contents
• 5.8 Publishing Templates
• 5.9 Publishing Template Items

6 Working with KPI Overviews and Alert Lists

• 6.1 KPI Overviews
  • 6.1.1 Viewing KPI Overviews
  • 6.1.2 Presentation Style
  • 6.1.3 Zooming In and Out
  • 6.1.4 KPIs and Targets
  • 6.1.5 Working with Incomplete Data
  • 6.1.6 Drilling-Down Through Overviews
  • 6.1.7 Working with Alert Logs
• 6.2 Comparing KPI Behavior
• 6.3 Working With Alert Lists
  • 6.3.1 Filtering Alerts
  • 6.3.2 Viewing Alerts

7 Setting Up Performance Monitoring

• 7.1 Introduction
• 7.2 Defining KPIs and SLAs
  • 7.2.1 Renaming, Moving, and Deleting KPIs
  • 7.2.2 Copying Existing KPIs
• 7.3 Modifying Existing KPIs
  • 7.3.1 Understanding KPI Calculation Ranges
  • 7.3.2 Automatic and Fixed Targets
• 7.4 Defining Service Level Schedules
• 7.5 Defining Alert Schedules
  • 7.5.1 Alert Profiles
  • 7.5.2 Escalation Procedures
  • 7.5.3 Measuring and Notification Intervals
  • 7.5.4 Testing Alert Messages
  • 7.5.5 Using Mail Notifications
  • 7.5.6 Using SNMP Notifications
  • 7.5.7 Using Text Message Notifications

8 Identifying and Reporting Web Pages

• 8.1 Naming Pages
• 8.2 Defining Applications
  • 8.2.1 Applying Page Naming Translations
  • 8.2.2 Using Advanced Settings to Control the Handling of Pages and Objects
  • 8.2.3 Using the Ruling Facility
  • 8.2.4 Reporting Unclassified Pages
  • 8.2.5 Reporting Service Test Beacon Traffic
  • 8.2.6 Obtaining the Client IP Address
  • 8.2.7 Automatic Page Naming Assignment
  • 8.2.8 Refining Your Application Definitions
  • 8.2.9 Specifying Page Loading Satisfaction
  • 8.2.10 Trapping Application Content Messages
    • 8.2.10.1 Defining Translations for Content Messages
    • 8.2.10.2 Appending Content Messages to Errors
  • 8.2.11 Defining User Identification
  • 8.2.12 Viewing the Application Page Structure
  • 8.2.13 Locating Page Details
  • 8.2.14 Tracking Page Usage
    • 8.2.14.1 Defining Key pages
  • 8.2.15 Specifying Page Content Checks
  • 8.2.16 Manually Identifying Pages
  • 8.2.17 Controlling Reporting Within the URL Diagnostics Group
  • 8.2.18 Controlling JavaScript Replay Execution
• 8.3 Defining Single Sign-On (SSO) Profiles
  • 8.3.1 Understanding How SSO-Enabled Traffic is Monitored
  • 8.3.2 Creating SSO Profiles
  • 8.3.3 Modifying SSO Profiles
  • 8.3.4 Verifying Your SSO Configurations
• 8.4 Verifying Your Application and Session Tracking Definitions

9 Working With User Flows

• 9.1 Understanding User Flows
• 9.2 Defining User Flows
• 9.3 Modifying User Flows
• 9.4 Copying User Flows
• 9.5 Specifying the Default Step Idle Time
• 9.6 Assigning Monetary Values to User Flows
• 9.7 Understanding how User Flows are Reported
• 9.8 Converting Service Test Sessions into User Flows

10 Working With Suites and Web Services

• 10.1 Working With Suites
  • 10.1.1 Creating Suite Definitions
  • 10.1.2 Uploading Configuration Files
  • 10.1.3 Modifying Suite Definitions
  • 10.1.4 Verifying and Evaluating Your Suite Definitions
• 10.2 Refining Application Definitions Through Framework Exceptions
  • 10.2.1 Moving Framework Exceptions Between Environments
• 10.3 Defining Web Services
  • 10.3.1 Reporting Unclassified Function Calls
  • 10.3.2 Specifying Function Loading Satisfaction
  • 10.3.3 Trapping Function Call Errors

11 Monitoring OAM and SSO-Based Traffic

• 11.1 Monitoring OAM-Based Traffic
• 11.2 Defining Single Sign-On (SSO) Profiles
  • 11.2.1 Understanding How SSO-Enabled Traffic is Monitored
  • 11.2.2 Creating SSO Profiles
  • 11.2.3 Modifying SSO Profiles
  • 11.2.4 Verifying Your SSO Configurations

12 Controlling the Reporting of Monitored Traffic

• 12.1 Viewing a Traffic Summary
• 12.2 Specifying the Cookie Technology
  • 12.2.1 Implementing JavaScript Cookie Generation
  • 12.2.2 Specifying the Fallback Session Tracking Mechanism
• 12.3 Defining Named Web Server Groups
  • 12.3.1 Defining Named Server Identification Sources
  • 12.3.2 Defining the Server Identification Fallback Scheme
• 12.4 Defining Named Client Groups
  • 12.4.1 Uploading a List of Named Clients
  • 12.4.2 Viewing Named Client Group Information
• 12.5 Ignoring Failed URL Hits
• 12.6 Filtering Arguments in the Page URL Dimension
• 12.7 Controlling Session Reporting
• 12.8 Controlling Rule Ordering Within RUEI
• 12.9 Specifying Data Retention Policies
  • 12.9.1 Defining Reporter Retention Policies
  • 12.9.2 Setting the Maximum Data Group Size
  • 12.9.3 Setting the Maximum Size of the Failed Groups
• 12.10 Controlling the Reporting of the Current Period
• 12.11 Specifying KPI and SLA Reporting Precision
• 12.12 Setting System-Wide Preferences
• 12.13 Modifying Client Location Reporting
  • 12.13.1 Uploading a List of Named Locations
• 12.14 Controlling the Reporting of Objects as Pages

13 Managing Security-Related Information

• 13.1 Managing Collector Profiles
  • 13.1.1 Creating Collector Profiles
  • 13.1.2 Modifying Collector Profile Configurations
  • 13.1.3 Assigning Collectors to Different Profiles
  • 13.1.4 Attaching New Collectors
  • 13.1.5 Restarting Collectors
  • 13.1.6 Disabling and Unregistering Collectors
• 13.2 Managing Processing Engines
• 13.3 Managing the Scope of Monitoring
• 13.4 Defining Network Filters
  • 13.4.1 Defining Server IP Address Filters
  • 13.4.2 Defining VLAN Filters
  • 13.4.3 Limiting Overall Traffic
  • 13.4.4 Verifying Your Load Balancing and Traffic Sampling Definitions
• 13.5 Managing SSL Keys
  • 13.5.1 Removing SSL Keys
  • 13.5.2 Monitoring Key Expiration
• 13.6 Masking User Information
• 13.7 Masking SSL Client Certificates
• 13.8 Defining Collector Data Retention Policies
• 13.9 Controlling Replay Policies

14 Managing Users and Permissions

• 14.1 Introduction
• 14.2 Understanding User Roles and Permissions
  • 14.2.1 User Roles
  • 14.2.2 User and Access Level Permissions
• 14.3 Adding New Users
• 14.4 Modifying Existing Users
• 14.5 Modifying a User's Settings
• 14.6 Enforcing Password Security Policies
• 14.7 Managing the Scope of Authorized Data Within Modules
• 14.8 Configuring LDAP Server User Authentication
• 14.9 Configuring Oracle Single Sign-On (SSO) User Authentication

15 Monitoring and Maintaining the System

• 15.1 Monitoring the Status of the System
  • 15.1.1 Temporary Delays and Alerts
• 15.2 Viewing the Status of the Collectors
• 15.3 Configuring System Failure Alerts
• 15.4 Configuring Database and Disk Space Limits and Alerts
• 15.5 Viewing a Traffic Summary
• 15.6 Creating and Restoring Configuration Backups
• 15.7 Working with the Event Log
• 15.8 Configuring Text Message Providers
• 15.9 Creating Helpdesk Reports
• 15.10 Working in Session Debug Mode
• 15.11 Managing the E-Mail Configuration
• 15.12 Resetting the System

A Tagging Conventions

• A.1 Page Tagging Conventions
• A.2 Service Tagging Conventions

B Cookie Structures

C Troubleshooting

• C.1 Oracle Web Sites
• C.2 Contacting Customer Support
• C.3 General (Non-specific) Problems
• C.4 Starting Problems
• C.5 Delays in Reported Data
• C.6 SNMP Alert Issues
• C.7 Text Message Alert Issues
• C.8 Time Zone Issues
• C.9 Data Monitoring Appears To Have Stopped
• C.10 Collector Crashes Do Not Generate Core Dumps
• C.11 Deliberately Forced Core Dumps Reported in Event Log
• C.12 Memory Allocation Error
• C.13 Multiple User Sessions Receiving the Same Cookie Value

D Summary of Data Items

• D.1 Data Terms
• D.2 KPI Metrics
• D.3 Dimensions
• D.4 Data Collection
  • D.4.1 Dynamic and Static Content
  • D.4.2 Page and Hit Correlation
  • D.4.3 End-to-end, Server, and Network Times
  • D.4.4 Page Load Time and End-to-End Time
  • D.4.5 Browser Loading and Page Reading Times
  • D.4.6 Reported Page Views
  • D.4.7 Dimension Level Values
  • D.4.8 Network Traffic Compression
• D.5 Condensing and Aggregating Data

E Explanation of Failure Codes

• E.1 Failure website-error
  • E.1.1 Failure website-error http-bad-request (400)
  • E.1.2 Failure website-error http-unauthorized (401)
  • E.1.3 Failure website-error http-payment-req (402)
  • E.1.4 Failure website-error http-forbidden (403)
  • E.1.5 Failure website-error http-not-found (404)
  • E.1.6 Failure website-error http-method-not-allowed (405)
  • E.1.7 Failure website-error http-not-acceptable (406)
  • E.1.8 Failure website-error http-proxy-authentication (407)
  • E.1.9 Failure website-error http-request-timeout (408)
  • E.1.10 Failure website-error http-conflict (409)
  • E.1.11 Failure website-error http-gone (410)
  • E.1.12 Failure website-error http-length-required (411)
  • E.1.13 Failure website-error http-precondition-failed (412)
  • E.1.14 Failure website-error http-entity-too-large (413)
  • E.1.15 Failure website-error http-URI-too-long (414)
  • E.1.16 Failure website-error http-media-not-supp (415)
  • E.1.17 Failure website-error http-invalid-range (416)
  • E.1.18 Failure website-error http-expect-failed (417)
• E.2 Failure server-error
  • E.2.1 Failure server-error internal-error (500)
  • E.2.2 Failure server-error not-implemented (501)
  • E.2.3 Failure server-error dispatch-error (502)
  • E.2.4 Failure server-error service-unavailable (503)
  • E.2.5 Failure server-error dispatch-timeout (504)
  • E.2.6 Failure server-error version-not-supported (505)
• E.3 Failure no-server-response
• E.4 Failure network-error

F Working with XPath Queries

• F.1 Introduction
• F.2 Namespace Support
• F.3 Understanding Namespaces Prefixes and URLs
• F.4 Using Third-Party XPath Tools

G Working With National Language Support

• G.1 Introduction
• G.2 Implementation Considerations
• G.3 Specifying Content Checks
• G.4 Specifying the URL Argument/Collector Encoding

H WebLogic Portal (WLP) Support

• H.1 Introduction
• H.2 Creating WLP Suite Definitions
• H.3 Synchronizing RUEI with your WLP Environment
• H.4 Specifying the Cookie Technology
• H.5 Configuring User Authentication
• H.6 Suite Definition Mappings
• H.7 Data Items
• H.8 Known Limitations

I Oracle ADF Support

• I.1 Introduction
• I.2 Creating Oracle ADF Suite Definitions
• I.3 Enabling Monitoring of ADF Applications
• I.4 Specifying the Cookie Technology
• I.5 Suite Definition Mappings
• I.6 Data Items
• I.7 Known Limitations

J PeopleSoft Support

• J.1 Introduction
• J.2 Verifying the Scope of Monitoring
• J.3 Creating PeopleSoft Suite Definitions
• J.4 Running the create_PSFT_info.sh Script
• J.5 Verifying the Cookie Technology
• J.6 Hostnames and URL Prefixes
• J.7 Database Tables
• J.8 Data Items
• J.9 Resources
• J.10 Known Limitations

K Siebel Support

• K.1 Introduction
• K.2 Creating Siebel Suite Definitions
• K.3 Verifying the Cookie Technology
• K.4 Obtaining the User Logon
• K.5 Hostnames and URL Prefixes
• K.6 Sessions
• K.7 Actions and Pages
• K.8 Reported Application Names
• K.9 Functional Error Recognition
• K.10 Data Items
• K.11 Known Limitations

L Oracle FLEXCUBE Support

• L.1 Introduction
• L.2 Verifying the Scope of Monitoring
• L.3 Creating Oracle FLEXCUBE Suite Definitions
• L.4 Running the create_FCUB_info.sh and create_FCDB_info.sh Scripts
• L.5 Verifying the Cookie Technology
• L.6 FCDB Portal Recognition
• L.7 Hostnames and URL Prefixes
  • L.7.1 FCDB Application Reporting
  • L.7.2 FCUB Application Reporting
• L.8 Database Tables
  • L.8.1 FCDB Customizations
  • L.8.2 FCUB Customizations
• L.9 Data Items
• L.10 Known Limitations

M Oracle E-Business Suite (EBS) Support

• M.1 Introduction
• M.2 Working Within a Forms-Only Environment
• M.3 Verifying the Scope of Monitoring
• M.4 Creating EBS Suite Definitions
• M.5 Specifying the Tracking Technology
  • M.5.1 Configuring Custom Cookies
  • M.5.2 Verifying the Cookie Configuration
  • M.5.3 Session Tracking, Correlation Variable, and Session URL argument
• M.6 Specifying The Forms Socket Mode Timeout
• M.7 Synchronizing RUEI With the EBS Production Environment
• M.8 Checking Socket and Servlet Mode
• M.9 Hostnames and URL Prefixes
• M.10 Database Tables
• M.11 Actions, Pages, and Objects
• M.12 Functional Errors
• M.13 OA Framework Page Name Deduction
• M.14 Page Context
  • M.14.1 Request and Page Boundaries
• M.15 Data Items
• M.16 Resources
• M.17 Known Limitations
• M.18 Troubleshooting
  • M.18.1 Network Traffic Does Not Appear to be Measured
  • M.18.2 A Large Number of Unidentified Actions are Reported
  • M.18.3 Sessions are Reported as "Anonymous"
  • M.18.4 Create_EBS_info.pl Script Reports FRM-91500 Error
  • M.18.5 Perl Zip Functionality is not Available
  • M.18.6 The frmcmp_batch Script Fails
  • M.18.7 create_EBS_info.pl Script Generates Warnings/Errors

N JD Edwards Support

• N.1 Introduction
• N.2 Verifying the Scope of Monitoring
• N.3 Creating JD Edwards Suite Definitions
• N.4 Running the create_JDE_info.sh Script
• N.5 Verifying the Cookie Technology
• N.6 Hostnames and URL Prefixes
• N.7 Data Items
• N.8 Known Limitations

O Oracle Fusion Applications Support

• O.1 Introduction
• O.2 Creating Oracle Fusion Applications Suite Definitions
• O.3 Functional Errors
• O.4 Data Items
• O.5 Known Limitations

P Monitoring NATed Traffic

• P.1 Placement Before NAT Devices
• P.2 Obtaining the End-User IP Address
• P.3 Obtaining the IP Address of the Replying Web Server

Q Verifying Monitored Network Traffic

• Q.1 Introduction
• Q.2 Creating Traffic Snapshots
• Q.3 Analyzing Traffic Information

R GUI Performance Enhancements

• R.1 Introduction
• R.2 Modifying the DOP Setting

S Enriched Data Export Facility

• S.1 Exporting Enriched Data
• S.2 Enriched Data Exchange Database Table Structures
  • S.2.1 Country and Region Reporting
• S.3 KPI Data Exchange Database Table Structures

T Configuring HSM Support

• T.1 Introduction
• T.2 Installing and Configuring the HSM Vendor Software
• T.3 Configuring the Collector Systems
• T.4 Configuring HSM Keys
• T.5 Verifying Correct Monitoring of HSM-Based Traffic

U Analyzing User Events

• U.1 Introduction
• U.2 Controlling the Availability of User Event Information
• U.3 User Event Table Structure

V Standard Report Library

• V.1 Report Categories
• V.2 Suite-Specific Reports
• V.3 Transaction Category

W Dimensions Available Within Data Browser Groups

• W.1 All Pages, All Sessions, and Key Pages Groups
• W.2 All User Flows Group
• W.3 All Functions and Failed Functions Groups
• W.4 Problem Analysis Groups
• W.5 Suite-Specific Groups

X Third-Party Licenses

Index