Index

A

advanced exchange
  service type link
Assignment Manager
  integration with link

B

Bills of Material, integration with link
business process flows link

C

Charges, integration with link
Contracts, integration with link
counter, history issues link
Counters, integration with link
customer
  data store, about link
  management, about link
  profile link
  profile, engine link
  profile, integration link
Customer Care, integration with link
Customer Profile, integration with link

D

Depot Repair
  customer management link
  key features link
  relationship management link
  what is link
  workflows link
depot repair
  loading data link
  setup and configuration steps link
depot repair command center
  setting up link
Depot Repair Workbench
  about link

E

eClaims link
estimate
  in service process link
  in service resolution management link
  logistics and maintenance link
exchange
  service type link

F

Field Service, integration with link

G

General Ledger, integration with link

H

history
  counter issues link
  detailed service link
HRMS, integration with link

I

Install Base, integration with link
integration with other Oracle modules link
internal service operation business flow link
Inventory, integration with link
invoice
  about link
  create with loaner link
  repair and return link
  use with Order Management link
iSupport, integration with link

J

job
  management, tasks link
  management, WIP link

K

Knowledge Management
  database, about link
  integration with link

L

labor
  charging and invoicing link
  log using the Deport Report Report link
  transfer for invoicing link
loading data
  depot repair link
loaner
  about invoicing customer link
  repair and return service type link
  service type link
logistics maintenance
  with call center business flow link
  without call center business flow link

N

Notes, integration with link

O

Order Management
  integration with link
  invoice customer link

P

Pricing, integration with link
profile
  customer link
Purchasing, integration with link

R

Receivables, integration with link
refurbishment service type link
relationship management, about link
repair and return
  service type link
replacement
  service type link
Resource Manager, integration with link
return materials authorization. See RMA. link
Returns Portal
  eClaims link
RMA
  Charges link
  completion of line link
  loaner link
  loaner, repair, and return link
  Order Management link
  repair and return link

S

serial number
  changes to link
Serial Reservations
  setup link
service
  detail history of link
  invoice customer link
  invoicing with repair and link
service request
  access knowledge repository link
  builder link
  in business flow link
  internal service operations link
  key management processes link
  log link
  management, about link
  open link
service resolution management link
service type
  about link
  advanced exchange link
  exchange link
  loaner link
  loaner, repair and return link
  processing link
  refurbishment link
  repair and return link
  replacement link
  return only repair link
  standard link
  third party repair link
setting up
  depot repair command center link
setup and configuration steps
  depot repair link
standard service type link
status
  change replaced product link
  query order link

T

task
  job management link
Task Manager, integration with link

W

WIP
  job management link
Work in Process
  integration with link
  See also WIP. link
Workflows
  selecting a workflow link
  using workflow to auto-close service orders link