13/13
Index
A
advanced exchange
service type
link
Assignment Manager
integration with
link
B
Bills of Material, integration with
link
business process flows
link
C
Charges, integration with
link
Contracts, integration with
link
counter, history issues
link
Counters, integration with
link
customer
data store, about
link
management, about
link
profile
link
profile, engine
link
profile, integration
link
Customer Care, integration with
link
Customer Profile, integration with
link
D
Depot Repair
customer management
link
key features
link
relationship management
link
what is
link
workflows
link
depot repair
loading data
link
setup and configuration steps
link
depot repair command center
setting up
link
Depot Repair Workbench
about
link
E
eClaims
link
estimate
in service process
link
in service resolution management
link
logistics and maintenance
link
exchange
service type
link
F
Field Service, integration with
link
G
General Ledger, integration with
link
H
history
counter issues
link
detailed service
link
HRMS, integration with
link
I
Install Base, integration with
link
integration with other Oracle modules
link
internal service operation business flow
link
Inventory, integration with
link
invoice
about
link
create with loaner
link
repair and return
link
use with Order Management
link
iSupport, integration with
link
J
job
management, tasks
link
management, WIP
link
K
Knowledge Management
database, about
link
integration with
link
L
labor
charging and invoicing
link
log using the Deport Report Report
link
transfer for invoicing
link
loading data
depot repair
link
loaner
about invoicing customer
link
repair and return service type
link
service type
link
logistics maintenance
with call center business flow
link
without call center business flow
link
N
Notes, integration with
link
O
Order Management
integration with
link
invoice customer
link
P
Pricing, integration with
link
profile
customer
link
Purchasing, integration with
link
R
Receivables, integration with
link
refurbishment service type
link
relationship management, about
link
repair and return
service type
link
replacement
service type
link
Resource Manager, integration with
link
return materials authorization. See RMA.
link
Returns Portal
eClaims
link
RMA
Charges
link
completion of line
link
loaner
link
loaner, repair, and return
link
Order Management
link
repair and return
link
S
serial number
changes to
link
Serial Reservations
setup
link
service
detail history of
link
invoice customer
link
invoicing with repair and
link
service request
access knowledge repository
link
builder
link
in business flow
link
internal service operations
link
key management processes
link
log
link
management, about
link
open
link
service resolution management
link
service type
about
link
advanced exchange
link
exchange
link
loaner
link
loaner, repair and return
link
processing
link
refurbishment
link
repair and return
link
replacement
link
return only repair
link
standard
link
third party repair
link
setting up
depot repair command center
link
setup and configuration steps
depot repair
link
standard service type
link
status
change replaced product
link
query order
link
T
task
job management
link
Task Manager, integration with
link
W
WIP
job management
link
Work in Process
integration with
link
See also WIP.
link
Workflows
selecting a workflow
link
using workflow to auto-close service orders
link